Would you pay for a service if it hadn’t been fulfilled?
Please be aware that the following is largely hypothetical. I can’t give any other detail as I’m worried it’s outing and the person providing this service is very potentially on here. Please don’t just tell me IABU for this alone.
Let’s say you hired someone to provide a dog behavioural service. So you have a dog that has a terrible recall. You hire someone who offers to help you recall your dog. You agree to pay for 4 weeks of support where they will help you get your dog to a decent level of recall. There is no exact promise that your dog will have perfect recall afterwards, but they’re a dog trainer and this is what they do.
4 weeks later and whilst you have done EVERYTHING exactly as they have suggested, dogs recall hasn’t changed. Do you still pay? They have given their time and their knowledge, but the outcome isn’t there. But it’s a dog, an independent creature. Would you pay for their time anyway and shrug it off as a loss or tell them you won’t pay as they haven’t fulfilled the goal?
Thanks