School Mum starting at GP

[KnowlWay]

Is there any way to ensure she can’t access my medical records? She’s very mouthy. We get on okay but I don’t want her knowing anything about my health. I don’t think I’m being unreasonable. My husband does and thinks she won’t get a chance to be nosey.

As in a receptionist? If she says anything make formal complaint. She may be mouthy but not to say she isnt good at her job.

Of course she will have access but if she goes snooping and doesn't have a reason (and you find out) you can report her for breaking GDPR regs

I don't work for a GP surgery but i do work for a charity that has access to lots of people's financial records. Its monitored every record we enter and if found to of entered a record without a valid reason e.g the client is on the phone and needed us too, or that we've been asked to do admin on the account by a manager, I'd be up for a disciplinary and probably lose my job. Id imagine GP surgery's have something similar. Especially seen as they know how likely it is someone who works there will know multiple patients who attend.

She cannot access your records without your consent

She works at the GPS of course she will be able to access your records. She would get the sack if she got “mouthy” about anything she sees, is she really that stupid? I think YABU.

@Aprilx

She works at the GPS of course she will be able to access your records. She would get the sack if she got “mouthy” about anything she sees, is she really that stupid? I think YABU.

* access your records in the course of doing her job of course.

@FourteenthDoctor

She cannot access your records without your consent

Rubbish.

You do not given members of staff at the GP surgery individual consent to review records. A you contacted with a consent form every time a new member of staff joins?

From NHS England...

Staff are only able to access your record when they have an official need to, they can't look at your record for no reason. They can only see the information they need to use in order for them to do their job properly and help you manage your health.

Whether she is mouthy or not, her role in a GP surgery, whether as a receptionist, health care assistant, nurse or GP will come with the requirement to only access records when necessary and to not discuss patients with every Tom, Dick or Harry. Anyone found to be doing so would be dismissed.

My neighbour was a GP at the practice I use for years until she retired. She fitted my implant and the lady down the road's coil (I only know because the lady told me not the GP!). I highly doubt she would go around discussing it with anyone!

YABU.

@FourteenthDoctor

She cannot access your records without your consent

Of course she can ...ridiculous statement....as part of her duties .... obviously she can’t just log on and have a nose

My sister works at the GP surgery and in years gone by I used to be able to ask her to check things for me, look at my record to see if a referral had gone through etc. Wouldn’t dream of it now it would be more than her job’s worth to look up records without an ‘official’ need to.

I think if she’s working there she would in theory have access to records but she’ll be given training no doubt and made aware she absolutely mustn’t without reason.

She will likely have some form of access but access is set by role and auditable. She will have training that will make sure she knows the consequences of breaching confidentiality. I've accessed 1000's of medical records and the novelty soon wears off, you sort of set it all aside in a work part of your brain.

@FourteenthDoctor

She cannot access your records without your consent

This is completely untrue.

Any member of the practise can see your full medical history. I worked at a GP surgery a few years ago. If she was found to have accessed your records without reason then she would face disciplinary action. Also if she ever spoke about your medical history to anyone outside of work then she could face legal action. It always surprised me that people don’t realise all admin staff at GP surgeries can access full medical records, but I can ensure you that none of them have any interest in reading them!

She will definitely have access. It should be trackable (isn’t in every surgery) but that’s not preventative.

You can move GP practice and your records will follow you. Not ideal but the only real peace of mind you’ll have.

She may well have a gob on her but ask yourself this - why would she be the slightest bit interested in your medical records? What is she going to do, stand there at the school gates going 'Ooh, that KnowIWay, well don't breathe a word to anybody but she's low in iron! I know, shocking, isn't it!'?

Hmm, I think this would bother me too. The receptionists at our GP sometimes ask us the nature of the medical issue when we phone to book an appointment to help them decide what type of appointment to give. They also administer prescriptions, letters, results etc.

... I mean, I wouldn't assume she would gossip about anything, but it would still bother me that she would know private information about my family.

My husband works with personal documents and what he has looked at is logged.

She will be able to access to your medical records, but if she does so without a reason she will be fired. I work in a hospital. I can access any patients record, but if I do so without a reason it’s instance dismissal. Rightly so of course. The system flags if I try and enter into anyone’s file who shares the same surname as me, and anyone with the same postcode. Aside from that the only way of getting found out is if I told someone something I shouldn’t know and there is a reason to go through all of my database activity. I totally understand that you would be anxious about this, btw. Let’s hope she stays professional.

@ViciousJackdaw

She may well have a gob on her but ask yourself this - why would she be the slightest bit interested in your medical records? What is she going to do, stand there at the school gates going 'Ooh, that KnowIWay, well don't breathe a word to anybody but she's low in iron! I know, shocking, isn't it!'?

Some people have things on their medical record that are very sensitive eg abortion, domestic violence, children on safeguarding plans, terminal illnesses..... ( not sayings that is OPs case) and even the thought of someone they know , knowing that could be anxiety provoking..... but obviously all staff have access to records on a needs to know basis .

Similar concern PIL are managing a GP practise but we are zero contact I worry they will snoop into our records and we would never know

She would be very very stupid to look Pepe records up without avoid reason. Even her own. System can trace who had access to everything.

She could of course still do it, and ultimately, even if sacked, she'd still know things about you you wouldn't want her to, but there's nothing you can do about that but discuss with the surgery about moving done of your information, which I think can be done, but not as simply as just demanding it.

You could talk to the practice manager and ask that she requests other staff members to do tasks related to your records. But the person would need to know. Depends how you feel about her knowing you care.

I would move to another surgery. She can access your record if you call to make an appointment and there is nothing you can do to stop her.

I worked for the NHS. Any access to patient records is logged and auditable with serious implications for anyone caught accessing records that they had no business to be looking at in order to do their job. So no, she won't be able to just look up random school mums' records to be nosy.
Should she need to access your records in the course of her job, anything she sees will be treated confidentiality of course.
If you're that concerned, move to another GP practice.