Six weeks ago my elderly mum had her house burgled while she was asleep upstairs. Not a lot of valuable things were taken as she doesn’t really have much but my (deceased) dad’s medals were taken, her laptop, a box of jewellery belonging to my grandma was taken and her cat was found downstairs with a broken rib where we assume he was kicked (but obviously can’t be certain it was the burglar).
She phoned the local police number and was told to report it online. I came round to do it and help her tidy up and make sure she was ok etc. 48hrs later and still heard nothing from the police so I called them to be told they were incredibly busy and responses can take up to a week. Finally, 8 days after being robbed my mum gets an answer phone message from the police saying they’ve received her report and given her a crime reference number so she can claim on insurance. If she has any further queries she can email them and they’ll get back to her. No enquiry, not welfare check, nothing. Just a crime reference number over a week later.
I live with my dc in the same town. In the garden of my house is an outhouse that is currently being renovated so that when my dm becomes less independent she can live there. It’s nearly finished and has been separated off from my house and has a separate entrance and drive. The electricity had finally been connected last week so last night I decided to do a sleep over there with dc, just for something to do. At 12.15 I was woken up by police hammering on the door. They immediately asked me my address and what I was doing there. I said I lived next door, was sleeping over with dc, had something happened, was dm ok as I assumed something bad had happened. They wouldn’t tell me anything just asked for proof of address. I said it was all next door and they demanded I go and get it. I wasn’t happy leaving dc alone with the police so had to wake them up and drag them over and back again while I got my driving license. It was only then that I realised they thought that I was breaking lockdown rules (very touristy area). I gave them driving license and got a lecture on how we weren’t supposed to leave home unless absolutely necessary, fancying a sleep over wasn’t necessary and I wasn’t to do it again. I asked if it was any different to camping in the garden and was that allowed, what possible harm am I doing sleeping in what is basically a garage and was asked “are you sure you want to do this? You have your children with you and I’m sure you don’t want a scene”. I found this genuinely quite frightening as it was two big, male police officers and I was alone with two young dc. They then left after telling me to make sure I stay at home from now on and that they wouldn’t take further action this time.
TLDR - my mum was burgled and police responded a week later with a crime reference number and nothing else
I slept in the converted garage in the garden with 2dc and was woken in the night by 2 police men to be lectured firmly about lockdown rules.
If I’m not being unreasonable do you think a complaint would be warranted? I’m one of those people who have never really had any dealings with the police and sort of assumed they’d be on my side. Really shocked at what I’ve experienced the 2 times I’ve actually dealt with them though.