Op I have an English degree and several years experience as a civil service admin myself and thought I'd be fine doing the forms myself too. I consulted citizens advice for guidance and met them showing them my draft for my application which they looked at and said was fine and no changes needed. This was not my first experience of citizens advice with poor advice on benefits I'd used 3 other offices in other locations across the Uk and they wrong footed me every time. But at this time I did not know who else was available to help with such things I was very naive
First application was rejected. I coincidentally had an appointment with gp that day and broke down on her. She signposted me to a mh self help group local to me at that time.
I went to their meeting the day after and again broke down and said what had happened. They were completely unsurprised but also kind and supportive.
They said that applications on the basis of mh were almost always rejected upon first application. A few months later there was a journalistic expose that discovered that certain conditions were automatically rejected by the dwp this was unofficial policy at that time (again I'll get flamed for saying that but since then there have been a number of shocking revelations about the way dwp and their associates handle disability benefit applications so I believe it to have been true at least at that time)
They were the people that first advised me to go to welfare advice service.
Met with welfare advisor who looked at my copy (one thing being a civil servant taught me was keep copies of everything) of the application and they immediately saw glaring mistakes I'd made and that I had been poorly advised to submit that claim.
I'd only included the stuff relating to my mh as that was the main basis of my claim in my head. I have a physical impairment too which the advisor noticed as I was entering the office though it didn't at that time impact me as much as the mh stuff.
As we went through the form together she notice I'd left a lot of "embarrassing" information out eg I can have issues with incontinence at times which I had omitted out of a mix of embarrassment and ignorance/naivety
She also noticed that in all my answers I had basically described how I was on my very best days - which were rare!
There was other stuff too. She completely overhauled it, explained to me how it really works and hand held me through the appeals procedure to a successful claim.
Ever since I NEVER do the forms myself and advise others not to do so either, but to get GOOD advice and support and even have such agencies do the forms for you.
There are even key words and phrases which are looked for which the general public cannot possibly guess at - it's like you need a secret fucking code! Which shouldn't be the case!
The forms made me anxious and I made a mess of them
Don't beat yourself up about this. They are designed to confuse and stress applicants - not a euphemism I know this for fact having since become friends with someone who works for dwp
Also - again I'll be flamed - dwp are not above outright lying! I experienced this even before applying for disability benefits.
I first claimed benefits when I split from ex I was lied to that
I couldn't claim because he was armed forces
I couldn't claim until the divorce was finalised
I couldn't claim living in an area where I had no family
I also (when forms and ID etc were still submitted in person) had several occasions where important documents were "lost" meaning I missed crucial deadlines or missed out on claims altogether. Now if I'm submitting forms or documentation in person I get a receipt AND I double check the ID of the person taking the forms/documents off me as I've also had the experience on more than one occasion when they've lied about their name!
I am sure there will be people who won't believe me but I am absolutely accurate in stating these experiences.
It's criminal!
There have been a number of journalist reports now where journalists have gone undercover either as claimants or benefits workers themselves and discovered practices like this.
Welfare advice officers/offices are also pretty good at knowing what grants etc are available in your location.
I too am under occupied since dd moved out but there are no 1 bed places where I live anyway. I get discretionary housing payment to cover that. As I said I'm in Scotland which I think you are too (no need to confirm or deny)
Those criticising me for my comments on cab - I am entitled to my opinion which is based on the experience of several cab offices and a number of their volunteers in several locations AND being told in real life by others that they have had the same experience as I did. Don't deny ME my experience and opinion.
You should be able to claim Universal Credit without having to jump through hoops.
But that's the reality and has been for many years, predating uc too especially disability benefits
Telling them that 2 days a week you're okay and can do things is probably why it's being rejected
Agree with this post, it's basically the mistake I made I focused far too much on the positives, the good days which were rare!