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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

If you think your neighbour makes vexatious complaints is there a way to log it to protect yourself?

40 replies

thepeopleversuswork · 11/02/2021 14:52

Have posted about this before on more than occasion, primarily this thread; www.mumsnet.com/Talk/am_i_being_unreasonable/3611051-To-think-if-this-bothers-her-that-much-she-should-pay-to-get-it-sorted-herself.

So sorry if this is groundhog day.

Essentially the woman who lives upstairs from has it in for me. Over the past three years she's made an endless series of complaints about me for incredibly trivial things. This culminated in her taking me to environmental health (as per the above) about a noise from my plumbing, complete with threats of legal action. She said I was responsible for paying to fix an irritating noise in the plumbing when her taps were turned on and off. A long saga ensued involving various plumbers and plumbing diagnostics people being called and ultimately the complaint to environmental health, who found in my favour and she backed down in the end -- we split the cost of the fix but they told her she had wasted their time.

Before all this she would text me on a daily basis with a constant stream of minor complaints about everything: my bins (a stray empty bin liner in her wheelie bin etc), asking me not to use my hairdryer after 10pm, not to have barbecues or use my washing machine too loudly on weekend evening etc etc. Everything she could possibly come up with she has complained about.

I'm not perfect but I'm a pretty considerate, law-abiding middle aged woman. I am by no stretch a nuisance neighbour: never play loud music or TV, I don't shout, I'm usually in bed by 11pm, I don't litter or flytip the back or front garden. I do, however, have a 10 year old DD who sometimes makes noise as 10 year olds do.

Latest thing is she has complained to the freeholder of my property and management company about our closing the front door too loudly. There's been no slamming or anything, she just doesn't like the noise it makes and has said it is causing her "distress". A couple of weeks ago I discovered her photographing my bins. And so it goes on.

Clearly she is someone is bored and neurotic and who gets off on making complaints and likes control over other people. I have long since given up trying to have a good relationship but have absolutely no wish to start a fight with her, I am increasingly exhausted by it and just want to be left alone, frankly. But I am increasingly feeling that I need to keep a record of this sort of thing because I need to protect myself in the event that she goes absolutely nuclear about something.

Is it worth going to the police about this? Is there another way to keep a log of stuff like this when its clearly not worth making a fuss about but just to show a pattern of behaviour? Has anyone else successfully dealt with this? I know long term the answer is probably to move but for various reasons that's not possible right now.

OP posts:
thepeopleversuswork · 11/02/2021 17:30

LemonViolet

Is that something that is asked as standard in sale processes? Admittedly I haven't done this for a while but I don't remember this coming up when I've sold before....

It's a hard one to answer because on the face of it there's no "issue" -- its not like there's an ongoing dispute over anything. It's just this constant fault-finding and complaining. At the risk of sounding paranoid I think its just me and not the world at large: I was briefly on a WhatsApp chat with her involving other neighbours on an unrelated thing and she was nice as pie to the rest of them.

She tried to push me around a lot from the word go when she moved in: she initially was superficially friendly and made a lot of fake sympathetic comments about how it must be hard being a working single mum yada yada. But then constantly told me what to do and issued unsolicited advice about things all the time as if I was totally helpless.

Then since the plumbing incident she's totally avoided me until recently and its now started up again. Which worries me...

OP posts:
thepeopleversuswork · 11/02/2021 17:33

Bluntness100

I did actually do this when I had the complaint from the freeholder: I pointed out that her partner spends hours every day on a treadmill which is incredibly loud immediately above the living room where my DD is meant to be home-schooling.

I've not said anything about it until now because I realise that people living in small flat conversions in cities under lockdown are inevitably going to make noise that pisses others off at some point. But if she wants to play that game...

OP posts:
MeanMrMustardSeed · 11/02/2021 17:36

OP, google declaring neighbour disputes when selling. Loads of info on there. You could be taken to court for not declaring a dispute. All house sales would ask about it.

thepeopleversuswork · 11/02/2021 17:39

MeanMrMustardSeed

Thanks, but is it a "dispute", as such?

It's not any one particular issue we're arguing over its just a constant pattern of low-level annoying behaviour and I'm pretty sure its just directed at me (and by extension my daughter and boyfriend) as opposed to a neighbour generically.

I thought a dispute had to be about something concrete such as an extension or a problem with the property?

OP posts:
BlueTimes · 11/02/2021 17:40

I agree that you will already have to disclose if you are selling so don’t let that put you off reporting her for harassment.

LemonViolet · 11/02/2021 17:42

You can download a specimen TA6 form to have a look at the questions you have to answer for buyers. The questions relate to complaints and disputes about the property though, not about you personally.

GoldSlipper · 11/02/2021 17:43

My neighbour was exactly like this.

We tried to simply ignore them and move on with our lives however they escalated. Threatened to kill my OH as we "closed the front door loudly" (not true ) and "used our stairs too much".

We had previously logged some of their other behaviours. Called the police re: their violent threats to both of us and they were told we could press charges (they admitted it) but in the end we settled for dropping it if they agreed to NEVER contact us again. That was 2 years ago now. They still live there and don't so much as look in our direction which is BLISS.

However we LOVE this house (perfect for us in many ways) and have no plans to sell up.

LemonViolet · 11/02/2021 17:44

Noise complaints are about the property though

What you personally put in which bin, probably not!

MeanMrMustardSeed · 11/02/2021 17:46

@BlueTimes

I agree that you will already have to disclose if you are selling so don’t let that put you off reporting her for harassment.
You might be right. Google suggests you have to declare any dispute that involves reporting to authorities or written communication with the neighbour. What’s happened so far might well already be at the level of declaring.
pigandmonkey · 11/02/2021 17:48

A union rep once told me (for something at work) to send myself an email every time something happened. They would be time-stamped and you can put them in a separate file until you need them.

GabriellaMontez · 11/02/2021 17:52

I would totally block her phone.

Jot down any further comments with a date and time.

Get a CCTV door bell.

If you see her photographing your bins either ignore or photograph her doing it.

VanCleefArpels · 11/02/2021 18:02

Not sure reporting criminal behaviour amounts to a “dispute” that must be disclosed in this context, otherwise nobody would report the crimes being committed by neighbours which cannot have been intended. The disclosure of disputes is I would argue more aimed at civil disputes about things like boundaries, noise etc.

thepeopleversuswork · 11/02/2021 18:04

Oh I blocked her phone ages ago when I got tired of being texted multiple times a day to be asked to leave work early to remove things from her wheelie bin etc.

We haven’t had any direct contact for over a year. She complains to the freeholder now or just loiters taking photos etc

OP posts:
Crazycrazylady · 11/02/2021 20:45

I'd absolutely keep a log and if it persists I'd report her for harassment. With someone like this, she will never respond to the softly softly approach.

Flaxmeadow · 13/02/2021 09:16

I feel for you. I've been through something similar. My neighbour even tried to get other neighbours to gang up against me
but they saw through this eventually

One thing I do know is that landlords, especially social housing, and local government agencies do understand that some complaints are vexatious. Also she may have made false complaints in the past against other neighbours and so be known to be a trouble causer

My advice would be to have no contact at all with a neighbour like this whatsoever. Don't fuel the fire and let landlords and agencies sort it out. Also you could say to local govenrment (is it Environmental Health?) that you would welcome the noise monitoring measures and even that you want them installed. They are reluctant to go this far anyway, but it shows that you are being cooperative and that you believe you have done nothing wrong

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