Who's BU? Paying for a messed up order

[CalaBallas]

We are purchasing a new build property and we sourced quotes for granite worktops in the kitchen and the utility. We decided against ordering for the utility due to cost and went ahead with just the kitchen.

I had an email from our sales rep this morning to say that the wrong quote was actioned, and granite for both the kitchen and utility has been delivered. Our original quote to add it on in the utility was for £875, and they've said as a good will gesture if we want the granite they will only ask to recoup £375 towards it.

I'm happy to pay, we did want it and just didn't want to pay out that much more for such a small room. £375 seems more reasonable for the size of our utility - might aswell?

Dh is insisting it's their error, we've ordered a specific granite that's useless to the developers and wants to fight to get it for free. I'm worried in doing so we'll sour our relationship with the developer and possibly get the granite in there at all.

Who's BU?

@Rivergreen

As it's a new build and the developer is the one putting it in, I think your chances of getting it free are lower than in a normal job. What's to stop the developer just putting it in an unreserved plot that needs to be sold with options already chosen?

There are none which is why my dh is so insistent. It's a small development of 25 houses by a local guy and there's only our kitchen and on more left to be fitted. All orders placed months ago so unless our neighbours has chosen the exact same by chance I doubt they'd want it! But to reiterate I am more than happy to pay!

As you know, you have no entitlement to get it for free simply because it’s already been delivered - remind your husband of this. The company are within their rights to take the extra back as it’s their property.

I don’t think haggling the price down to £0 would work, the company are likely be offended so would refuse to budge with price at all. Whereas they may be more happy to lower the price if you ask for a smaller discount.

It is bad practice to almost force you to pay more than you wanted to, but you always have the option to refuse the extra goods

They gain nothing in giving it to you for free. Seems a reasonable compromise they have offered.

It's a nearly 60% discount, if the only thing originally holding you back was the price then I'd go for it. Your DH is being unreasonable to expect it for free, I think you are right and I wouldn't want to ruin the relationship with the developer.

They wont give you it for free. They'll be able to sell it for that. Your husband is being a CF, they've ordered extra and offered it you for cheap, but he wants to demand it for free?
Pay them for it if you want it. Dont if you dont want it.

Surely you'd have paid for a cheaper worktop (like laminate) for the utility room? Why should it be free? The compromise is fair.

How much was the worktop you DID order, unless it’s included as standard and you have paid for an upgrade?

@Hoppinggreen

How much was the worktop you DID order, unless it’s included as standard and you have paid for an upgrade?

The house included everything as standard, worktops appliances flooring etc. We paid to upgrade to granite in the kitchen and then chose the most similar looking laminate that was available for free for the utility.

I think it’s a reasonable compromise particularly as you get what you really wanted and at reasonable cost you would have been happy to pay if the original quote was around this price

Totally agree about keeping good relations with the builder. Yes it’s a business relationship but goodwill goes a long way.

I think your husband is either foolish or blinded by greed.

The granite you wanted, at a massive discount that brings it within a price you would have happily paid if originally offered. Why would you reject that?

Ask for it for free and they'll flog it to someone else instead. Just because it won't go in this development doesn't mean they won't be able to find someone willing to pay similar to what they're offering it to you for.

My DH is a share dealer, his mantra is ‘Always leave enough room for the next person’ ie don’t be greedy.
If you want it pay the £375.

Your husband is being unreasonable.

They won't give it for free as I'd imagine most of the houses have the same layout. You'll just wait longer for your kitchen granite.

Tell him to stop being tight and grabby.

It depends. If you aren't that bothered about having the granite and would be happy with what you originally chose, I'd say that you would rather not pay the extra for the granite and see what they say. They may then go back to your normal plan or they may offer a further reduction on the granite.

It depends how bothered you are now about keeping the granite.
I'd be amazed if they gave it for free like your husband thinks but they may offer more reduction, depending on how difficult it will be for them to take it away.

They’re giving you a decent discount, and you did want it originally didn’t you?
I doubt they’d do it for free, but if you really don’t want to pay £375, I’d try to say that your top figure you can go to in the budget is £300 and see what they say?
It might be £375 Is their cost price and they don’t want to lose money on it.

I would pay what they are asking. You're getting what you originally wanted at a great price. I wouldn't want to risk them taking it away if I tried to get it for free. I bet I'd regret that every time I looked at the cheaper replacement for years to come.

You won't get it for free and you will definitely sour relations! I would pay and be pleased that due to their mistake, you got a bargain.

I'd pay what they are asking. It seems fair enough. You could try asking for a bit more of a discount though.

I wonder how much they paid for it?

They're probably trying to sell it to you for £375 so they don't need to sit on it until it's needed for another project, or have to worry about making a deal with their supplier.

You can a hefty bargain and they get less fuss/storage. I can't imagine there are many small businesses out there who will happily go £800+ down to save on admin.

If someone is already offering you a massive discount on something you want, asking for more would be pretty mean.

I’d probably try & negotiate them down a bit more in a friendly way but ultimately I’d pay. You will appreciate the matching surface so much once it’s in, it will be worth it.

I think they are offering you a fair deal. Possibly charging you cost price for it plus the cost to install. I think if you want it then go with that price.

I would snap their hand off for a £500 discount and agree with you that to ask for it for free wouldn't feel like the right thing to do.

I'd just say I can't pay more than £300 and leave the ball in their court. Of course they could easily but it in another plot though. If you're really keen I'd pay it and see it as a win.

I think your husband jist senses an opportunity and is being grabby. They made a mistake and are offering uou a good deal. Take it or leave it

They can offer it to any of your neighbours for a reduced price.

I'd be very happy with paying £500 less.
Your dh is looking a gift horse in the mouth.

I think you either choose to pay this reduced rate for it, or they get it back. Your husband is unreasonable to think you can have it for free. This developer might not have an immediate use for it, but if you don’t want to take it I’m sure someone will be able to make use of it at some point, allowing them to recoup something from the mistake.