I feel sad about the redundancies
However, I think retailers really need to up their game post covid to get people back. They need to make the shops appealing to compete with online. I always remember going to department stores when I was in my teens and 20's and it felt like you were going to a place with atmosphere, with a sense of theatre. They we clean, bright and sufficiently staffed to not make you feel like you were running them ragged by asking if they had more 'out the back'. You could get extra services like alterations, fancy wrapping etc. I understand that we are all more environmentally conscious and that's great, but they could still wrap goods, in compostable tissue or something and fold garments nicely, rather than just flinging them at you, which many stores do now. Stores need to reclaim identities and focus on longevity and quality of products (which would help the environment), rather than all being stacked with cheap, poor quality, synthetic stuff, which works out to be more expensive in the long run, because it never lasts.
As old fashioned as it may be, I like an inside coffee shop and restaurant as two separate things, these places should be warm and inviting and sell quality products too. Nowadays they often feel like Soviet era feeding stations and you feel robbed for the price! The coffee shop should serve tea (as in a light meal) morning and afternoon coffee and the restaurant should serve more substantial meals. I would like people to say 'thank you for shopping at...' when they check out. I would like background music, not deafening pop, warm lighting and a proper lingerie department with experienced fitters. Clean bathrooms and fitting rooms big enough to move around in. Decent parking in city centres. Who wouldn't prefer to shop in places like that than online?
The only place that I think retains a slight vestige of shopping as theatre is Fortnum and Mason in London, but that is wavering, if you ring their customer services, there is a noticeable change compared to even a few years ago.