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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Sainsbury's and Morrisons

113 replies

EveryDayIsADuvetDay · 11/01/2021 21:05

I feel sorry for the staff enforcing it, will probably get lots of aggravation, but great news that Sainsburys and Morrisons are banning entry to shoppers without masks unless they are medically exempt - and Sainsburys getting tougher on shopping in groups.

Great news, will be switching where I shop unless the others follow suit.

www.bbc.co.uk/news/business-55618408

OP posts:
FrancineSmith · 11/01/2021 21:47

I work in one of those supermarkets. I’ve been told that people who are exempt will have to prove it. I have pointed out that a) we’re not allowed to ask for proof and b) there is no proof - anyone can buy a bloody lanyard. They seemed surprised by this (we even give them out in our store to anyone who asks for them).

RetailGail · 11/01/2021 21:51

@FrancineSmith do you work in food retail or non food?

RetailGail · 11/01/2021 21:54

oh just seen you said supermarket!!!

LudaMusser187 · 11/01/2021 21:54

I don't think it's fair to expect the workers to challenge people. I think SIA registered door staff should be used, they will have had appropriate training to deal with situations that may arise

I worked at ALDI once, I was expected to chase shoplifters. Absolutely no chance. I left after three months

LouLou789 · 11/01/2021 21:55

My son works in a large supermarket (not the two mentioned) and the management veered between “everyone must wear a mask” and “whatever” during his time on the door. It’s great if it’s enforced but anyone can claim “medical exemption” (I know this is genuine for some but an excuse for others)

LouLou789 · 11/01/2021 21:56

And he’s SIA trained, by the way...It was the management volatility that was the problem

yankeedoodledandee · 11/01/2021 21:57

I do t understand what's changing. They are going to say something to non mask wearers at the door? Non mask wearer replies 'I'm exempt'

Literally nothing has changed. Non mask wearer will still be able to enter supermarket.

ItsDinah · 11/01/2021 22:00

The rule is unenforceable. It has to be changed. No mask- no entry to shops or public transport. The evidence is that masks are effective in preventing the wearer passing on covid. They are not effective protection for a wearer. Every one who fails to wear a mask is putting everyone else at risk.

SchrodingersImmigrant · 11/01/2021 22:05

I don't understand why people who are medically exempt aren't given something to prove it. It would make everyone's life easier if they had something to show to staff and that's it. I also suspect it would deal with people getting abuse for not having a mask because it would be clear they are not pisstakers.
I was very bemused when I was doing shopping last time due to number of people not wearing masks. Again, lots of couples finding out in last few weeks that they are both exempt.Hmm

Littleposh · 11/01/2021 22:06

Does this include staff that can't wear them too?? Should be an interesting discrimination law for them to get round. It wont/can't happen

yankeedoodledandee · 11/01/2021 22:08

I don't understand why people who are medically exempt aren't given something to prove it.

Money. Manpower.

PaddingtonsSister · 11/01/2021 22:09

@Littleposh

Does this include staff that can't wear them too?? Should be an interesting discrimination law for them to get round. It wont/can't happen
Staff who wontwear masks in other jobs are just told they have to or don’t do the job
AgeLikeWine · 11/01/2021 22:11

@RetailGail

but that rule has existed all along....whats changed?
Almost certainly nothing, it’s just cheap PR for the supermarkets.

I will believe that they are actually serious about enforcing mask wearing and shopping alone (except a few limited exceptions for people who genuinely can’t), when I see it happening with my own eyes. I’m not holding my breath.

Carryingon · 11/01/2021 22:13

I spoke several times to my local Sainsbury’s manager about masks... about time. But that said there needs to be a better way of ensuring real exemptions.

FrostyChocolateMilkshake · 11/01/2021 22:15

How are they going to police it though?

Becca19962014 · 11/01/2021 22:16

@FrancineSmith

I work in one of those supermarkets. I’ve been told that people who are exempt will have to prove it. I have pointed out that a) we’re not allowed to ask for proof and b) there is no proof - anyone can buy a bloody lanyard. They seemed surprised by this (we even give them out in our store to anyone who asks for them).
The problem is there is no proof, the NHS decided last year that no one was to be given a letter and everyone should self certify. I've been asked so many times for proof (I've a lanyard my GP got for me with a card in it saying exempt) but have none, I've asked for it and got a letter saying they aren't giving them due to lack of resources and confidentiality. Yes they wrote to tell me that.

Taxis here will no longer take anyone without a GP exemption letter, one person only per taxi and must sit in the back. No exemption letters are being given so people are now stuck. Massive arguments about it on social media as taxis are the only way to get to hospital appointments now hours away so people are going without treatment, including emergency as out of hours GP won't visit anymore due to covid risk and ambulances have always been very hard to get due to being so rural.

Daily I must go out to collect meds. Every day the abuse for not wearing a mask gets worse - NOT staff, but others. Today I ended up in tears. I'm terrified to go out tomorrow. I've just cleared out my social media account because I made the mistake of commenting why I cannot wear a mask or a visor on there and the replies run to hundreds, all accusing me of spreading covid, being a twat, telling lies because the genuinely exempt can't go outside.. And worse.

I've lost people close to me to covid, another lost her baby, another lost their eyesight and others have had minimal side effects. I'm not minimising it is denying it. I simply cannot wear a mask if covering.

Not everyone is "refusing" to wear a mask. Everyone assumes I'm doing it delibrately. I'm not. Nor am I a covid denier, nor does it give randoms the right to hurl abuse at me on the street, poke fun at me, mock me saying I'll regret being silly when I need a ventilator (actually I'm not going to be allowed one, because I'm too ill I was told that last March - it's a waste). Nor can everyone discuss why they aren't wearing one.

I'm not saying there aren't people taking the piss but the fact is there is no way I'd go through the abuse I do on a daily basis if I had the option not to.

Now our shops are all closing much earlier so there's no option to go at quieter times either as there are none.

TableFlowerss · 11/01/2021 22:16

I feel sorry for the staff having to enforce it. I mean if someone is challenged for not wearing one they aren’t going to say ‘oh ok, I’ll leave now’ they’ll just say ‘I’m exempt’ and short of asking for a doctor’s certificate, that’s the end of it.

It a good in theory and I certainly hope it worked, but in practice they can’t do anything.

Becca19962014 · 11/01/2021 22:19

"I'm not minimising it OR denying it" that sentence should say.

Justa47 · 11/01/2021 22:25

@EveryDayIsADuvetDay

Good for both supermarkets.

Sandybanana7 · 11/01/2021 22:27

Those exempt from wearing masks who claim they are exempt imo should have to produce some sort of evidence to support this —and not just by wearing the sunflower lanyard which can be applied for online.
Something has to give- I see loads and loads of entire families in my local Tescos, none of whom wear a mask and nobody asks them why they aren’t either .

Supermarkets are a major problem re transmission of the virus and there needs to be a tougher stance re the wearing of masks.
I myself have a disability and am exempt from wearing a mask. However, I choose to wear one as I feel safer with one on than not. Doesn’t mean that applies to others who are exempt but most certainly imo this needs a tougher stance.

SchrodingersImmigrant · 11/01/2021 22:32

and not just by wearing the sunflower lanyard which can be applied for online
There is no application. You just go and buy it. What is btw what quite few people did! Dickheads

Becca19962014 · 11/01/2021 22:42

But there is no proof and the NHS isn't going to give any. They charge for all letters now where I am. It was the same with sheilding - they wouldn't give letters. If public health Wales didn't send you a letter then tough, many people dropped through that gap. The only exceptions were people with mental health or learning disabilities who could get them from their treatment teams free. No one else where I am could.

Getting a letter for a benefit claim these days costs a small fortune.

What they should have done was print out a NHS template stating:

"This is to certify that x is exempt from wearing a face mask"

BUT that only covers those who have discussed their issue with a dr.

Self certify make sense in an ideal world where no one takes the piss. We don't live in an ideal world.

Becca19962014 · 11/01/2021 22:43

Sorry, regarding benefit claim letters I meant for appeals. They obviously do the short certificates when asked to do so by the dwp for free, but they are useless if a person has multiple needs.

Sandybanana7 · 11/01/2021 22:46

Aaah, I never knew that you can just buy the lanyard...
Not choosing to have one means I don’t know clearly how to even access one.

That’s outrageous - anyone can buy one and wear it Hmm

itsgettingweird · 11/01/2021 22:49

Sainburys always have been strict near me.

Respect them for it.

Wasn't particularly happy (lockdown 1) when they challenged me having teen ds with me and I explained he's autistic, I'm a LP and as both my parents were having chemo they were shielding so I was shopping for us all.

3 times the youngish (late teens / early 20's?) bloke said "if you could leave ds with someone"

He was pretty silent when I asked if he had any suggestions as he seemed to think my reason wasn't good enough and wasn't really acceptable.

Funnily enough he didn't Grin

So I think challenge and engaging with customers is actually really good to keep numbers down. But it does need to go hand in hand with some level of training about the sorts of situations some customers will face and when to accept a reason as necessary and perhaps not repeat to someone who has no other option to try and find one!