Cherry - have you not read the thread ? There is information from Nurses, Doctors, IT specialists, and all sort of other staff and consultants, not just patients, on all sorts of examples.
2 big ones being really poor IT and the fact the NHS is set up in different Trusts who all operate separately and with different rules and systems.
The NHS is very efficient. No doubt about it. The problem is perception
Or all the examples on this thread. Go back and look at Kazzyhoward 's example. Sounds exactly the same issues as we had with my Dad when he was alive - no-one can 'talk' to each other.
Sorry, I can't remember the name of the poster who described her experience in France where all the information about yourself was scanned on to your own card, and your GP would be able to 'read' the information the consultant had added the week before.
I've posted this before, but, when my dd broke a bone and was taken to the nearest hospital to where the accident occurred, we asked if the 'follow up' to A&E appt could be at the hospital 20mins away from us, rather than an hour and a half away where we were at A&E. They were both part of the same Trust. We were advised that this wasn't possible, BUT she could go and present herself at A&E at our local hospital and then get her follow up appointment there
. Her saga goes on with SO much waste. Everyone who presented to X-ray had to have an appt in the following week. Gets there and the consultant said didn't need to see her - carry on with what she was told at the A&E appt...... why not look at the X-rays on a Monday and then call in patients they need, rather than the default of making appts for everyone and then not needing them ?? Then, the letter sending for follow up appts. They send a letter (not yet heard of e-mail or even text ?) - with map and with letter translated into other languages, automatically, allocating appointment. dd couldn't make that appt so phones up to say but they can't look on a calendar and offer another, they have to send out another (again by post with all the additional paper). After she attends that appt, they tell her she needs another one in 4 weeks or whatever it was, but she can't make an appt at the desk, when she has her calendar in her hand, she has to wait for them to send another appt, in the post with all the additional paper again, and it is at a time she can't do again, so rinse and repeat. Yes "only" a few ££ wasted, but start multiplying this by everyone that needs appts at hospital, every time, when there is no need.
A fe years ago, my ds had o go to a physio outpatients appointment over a series of (Winter) months in a brand new hospital. It was sweltering in there. Everyone who came in - you could see having to strip off and carry layers with them. All the staff were in shirt sleeves, and sweating. When asked, they said it was permanently too hot there, but "it had to be hot because it was a hospital and some people were in beds". This was a brand new building - why wouldn't you zone the heating so it could be a different temperature in out patients from that in the geriatric ward or maternity ward ?? he hundreds of thousands of £££ that is being pumped out, making people uncomfortable by having the heating on too high all the time, is ridiculous.
Each and every one of us can go on and on about inefficiencies. NHS staff I know are in despair.
I don't understand how anyone can try to claim the NHS is not inefficient.