Child speaks to teacher and discloses physical abuse by a family member they live with. Teacher refers the child to the school counsellor.
Child speaks to school counsellor, and school counsellor says they don't believe the child.
No referral to social services is made, and a letter is sent home regarding the child's behaviour.
I don't work in schools, so don't know the correct procedures, but this seems very wrong. Can someone explain what should happen please?