Run a small business. We've had an overwhelming amount of orders this Christmas for Christmas gifts which I'm very thankful for.
We have sent all out in good time, all for next day delivery. However, there are some delays at the moment. A few of the ND deliverys have taken over 5 days to actually reach the customer.
Despite providing tracking information every time I am getting hounded day and night asking for help, where people's orders are, can I do anything, it's a Christmas gift and so on.
Even one today where the tracking says it's been delivered this morning but the customer is saying it hasn't.
I don't know what I'm realistically expected to do other than contact royal mail (who take at least 30 days to respond to any claims).
I put very clearly on my website that I would in no way guarantee Christmas delivery for orders made after X date but no one seems to have bothered reading it!
I've even been pressured into remaking and sending items out in the hope at least one of them gets to the customer in time.