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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

CF or God loves a trier?

74 replies

Hoppinggreen · 10/12/2020 17:03

Just had a delivery from a well known online supermarket ( sadly it wasn’t Jesus in the cabbage van)
After a bit of socially distanced chat about substitutions and Xmas deliveries We had this convo
Driver - you know you can give your driver feedback
Me - yes I do, I get an email about it and I usually respond
Driver - but if you email in unprompted it’s better
Me - I didnt know I could do that
Driver -yes, if you email in to say I was really good I might win some vouchers
Me - ok
Driver - so please could you do that?
Me - ok

I’m not “fumming” or anything, I think I’m actually quite amused and may well do it since he’s asked but is he a bit of a CF or not?
YABU - completely fair to try
YANBU - Cheeky Fucker

OP posts:
Titterofwit · 10/12/2020 17:56

No problem with him mentioning it. Lord knows there are plenty of complaints hurled at delivery drivers . I think that those who have kept a huge amount of families fed watered and entertained for months deserve at the least a kind word.

LandMoor · 10/12/2020 17:59

I'd love to do this! I work in a supermarket and frequently get told how nice I've been and gone above and beyond. Two minute trip to the customer service desk to tell them and I'd get vouchers or at least a thank you from management but I'm not cheeky enough to say!

GlowingOrb · 10/12/2020 18:00

Employee rating systems have become ridiculous. I will not blame low-wage employees doing everything they can to manipulate the system. At some companies it even influences how many tasks or hours they are given so a bad review can mean a smaller paycheck.

A few years ago, I actually thought 3 out of 5 stars meant I was happy with a workers performance and that 4 or 5 should be reserved for extraordinary work. That’s how it works for performance reviews for senior salaried employees after-all. Thankfully someone set me straight and told me that I’m the eyes of the company 5 stars means satisfactory and anything less means there was a problem. There is no room to measure exceptional performance, only to complain. It’s a horrible system.

praepondero · 10/12/2020 18:02

I like the eager beavers, go for it!

IsFinnRogersDead · 10/12/2020 18:06

Oh I think I understand now why my delivery driver gave me free chocolate today Grin Something had leaked on the box, meaning I couldn't have given it away as a present and would have to eat it myself. Which I was going to anyway but he insisted that I have it for free.

EveryDayIsADuvetDay · 10/12/2020 18:07

I do give reviews quite often - but there is nothing more that I hate than to have someone try to pressure me into giving one - at best I deliberately won't, or if I do, knock a star off for being hassled.

Original poster
Hoppinggreen · 10/12/2020 18:08

I think I was mostly amused at him prompting me to do it unprompted.
It’s seems more or less unanimous- I will do it!

OP posts:
Covidiot · 10/12/2020 18:09

I once got an email from the car salesman who’d sold us our new car. They’d done a lousy job in end of messing us around but we got car and just said we wouldn’t buy from them again.

Two weeks later I got an email from him asking to complete this customer satisfaction survey in which I had to rate him out of 10. He told me very clearly that any mark below 8 would not be acceptable. Now to me that’s a very CF. I think the driver is just being hopeful - and hideous job having to deal with stroppy customers too - don’t envy him!

MerryMarigold · 10/12/2020 18:09

Well you wouldn't have known if he hadn't told you, so yes... I thought he was going to ask for a top (CF) but this was just taking an opportunity offered to ask for something minimal.

MerryMarigold · 10/12/2020 18:10

Tip. That would be CF

aeiouaeiouaeiou · 10/12/2020 18:10

YABU

LakieLady · 10/12/2020 18:11

I'm in the "God loves a trier" camp and I would definitely do it.

Possibly a bit cheeky, but a long way from CF territory.

Labobo · 10/12/2020 18:12

If he was good at his job, why not? No harm, and he might get some vouchers for Christmas.

Ellmau · 10/12/2020 18:15

Doe he know what unprompted means?

TheWichitaWineOne · 10/12/2020 18:18

I'm in the God Loves a Trier camp too, but this Does he know what unprompted means? made me laugh Grin

AliceMadHatter · 10/12/2020 18:21

@EveryDayIsADuvetDay

I do give reviews quite often - but there is nothing more that I hate than to have someone try to pressure me into giving one - at best I deliberately won't, or if I do, knock a star off for being hassled.
Hassled?

I find it quite funny and I would have given him a good review.

rwalker · 10/12/2020 18:22

Hats off to him having worked in customer service for years hardly anyone ring up to praise staff mostly unwarranted entitled complaints .

justthecat · 10/12/2020 18:22

If it was one of my regular drivers then I’d do it

Strangedayindeed · 10/12/2020 18:23

If he was nice, I would. It probably would take the same amount of time as starting a MN thread.

cardswapping · 10/12/2020 18:23

Hope I am not derailing, I wanted to do just that for my Sainsbury's driver recently and all the email addresses I had, including postmaster, customer services and the order confirmation, bounced back as not to be used. How the heck do you do it?

DonnaQuixotedelaManchester · 10/12/2020 18:24

I don't think those jobs pay well - he might be reliant on covering Christmas costs with a second job that he cant do due to covid. Perhaps he is thinking anything he can get will be a great help.

I would do it, OP - could make a difference to him and they also might be worried about jobs in New Year.

BadEyeBri · 10/12/2020 18:24

Send us the email OP and we'll all write in praising him. God does indeed love a trier

Thewinterofdiscontent · 10/12/2020 18:25

@IsFinnRogersDead

Oh I think I understand now why my delivery driver gave me free chocolate today Grin Something had leaked on the box, meaning I couldn't have given it away as a present and would have to eat it myself. Which I was going to anyway but he insisted that I have it for free.
It’s also that after a shift the drivers have to put all the stuff back on the shelves. Takes ages to go around the shop and obviously you are only paid for a designated shift not the 20 minutes afterwards. It’s a really hard job especially this time of year with endless heavy bottles, massive turrets and bigger shops in general. After driving the round all night through heavy fog, wasting 20 minutes not being able to find houses because they don’t have names or numbers on and driving heavy lorries down single tracks, DH was struggling to find his happy place after two customers refused their order ;they only had a bottle of champagne forgetting to book an actual shop. Be kind to your drivers.
SchadenfreudePersonified · 10/12/2020 18:25

I would do it in a heartbeat!

Is this Sainsbo's? My drivers are (with one noble exception) absolute stars and I would love to to think I could do them a good turn.

In fact I might anyway, just on the off-chance that the company will take some notice.

stackemhigh · 10/12/2020 18:27

This wouldn’t even be a thread is this was Mumsnet USA!

You don’t ask, you don’t get. YABU.

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