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AIBU?

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Original poster

Who's in the wrong?

77 replies

Boobahs · 29/11/2020 23:56

Person A takes a trolley from Person B outside a shop.
Person A gives Person B £1 for the trolley, then Person B says it was tricky to get the trolley unhooked from the other trollies when they got it.
Person A finishes shopping and the coin won’t come out out of the trolley, because the pin won’t go in properly.
Shop assistant at the door says the trolley has been broken for ages.
Manager refuses to refund Person A the £1 as “when they are busy they get all the broken trollies out” and “people are told to return the broken trolley to them(?)”, although Person A knew nothing of this and Person B didn’t return the trolley either. His stance is that Person B robbed Person A so it's not up to them to refund the money.
Who’s at fault here? Hmm

OP posts:
Derelictwreck · 01/12/2020 08:13

the point is I don't think that they should use trolleys that they know people are going to put money into and not get it back

But they're not. No-one has out a £1 in since it broke.

Bluntness100 · 01/12/2020 08:14

I’d just have given him the pound. Astounded three folks stood and argued over it.

LadyCatStark · 01/12/2020 08:19

It depends on whether person B put the money in the trolley or not. If there’s a few that are broken, how can they possibly know that that particular one had been broken for ages? Unless they know them by name 😂

eaglejulesk · 01/12/2020 08:26

Missing the point of the thread - but why do you put money in a supermarket trolley? (not in the UK).

BadLad · 01/12/2020 08:29

@eaglejulesk

Missing the point of the thread - but why do you put money in a supermarket trolley? (not in the UK).
To encourage customers to return it to the trolley station. If they don't, they lose their pound.

Used to be ten pence in the 80s.

BadLad · 01/12/2020 08:31

You can't release it from the stack without money (see pic).

The money is returned to you when you reconnect the trolley

Who's in the wrong?
Oreservoir · 01/12/2020 08:33

I once put my trolley in one of those cupboard things at Morrison's so I could take dgs into the café.
When I retrieved the trolley the mechanism on the door was a bit dodgy. My £1 coin eventually came out rather rapidly and disappeared somewhere in the vicinity.
An assistant saw me searching and once I had explained what happened had a quick look and then refunded my £1 and said they would find it later.
I was pleasantly surprised as I assumed I would lose the money.
I must have got a reasonable assistant on a good day.

papaelf · 01/12/2020 08:37

Used to be ten pence in the 80s.

We were talking about this the other day, i always remember it being a pound, I probably started taking the trolley back and getting to keep the pound around 87/88. Where I lived before that we didn't have any coin trolleys so I don't know when the change was but We did laugh at the fact it hasn't gone up with inflation, at all, for so many years. The value of a pound is so much less than it was, which is probably why myself and others said 'it's only a pound, I would have left it' and similar.

OoohTheStatsDontLie · 01/12/2020 08:40

The supermarket is at fault in my opinion. If there are rules around broken trollies they should be made clear before you put the money in, not explained after there is a problem

BadLad · 01/12/2020 09:10

@papaelf

Used to be ten pence in the 80s.

We were talking about this the other day, i always remember it being a pound, I probably started taking the trolley back and getting to keep the pound around 87/88. Where I lived before that we didn't have any coin trolleys so I don't know when the change was but We did laugh at the fact it hasn't gone up with inflation, at all, for so many years. The value of a pound is so much less than it was, which is probably why myself and others said 'it's only a pound, I would have left it' and similar.

It was about 84-85 that I first remember doing it. 10 pence pieces were big in those days. I used to love the old two-shilling ones.
KarlKennedysDurianFruit · 01/12/2020 09:11

Not the supermarket's fault, their process is you collect a trolley from one of their trolley parks and insert your own coin/trolley token, you didn't follow that process you took a trolley from a random in a carpark and gave him a pound.
Also FWIW not robbery, potentially obtaining money by deception.....

SoupDragon · 01/12/2020 09:17

I love threads like this. Someone always says "but there are people dying ! Be grateful this is all you've got to worry about!" "It's only X get over it!" "But X absolutely doesn't happen" (despite evidence to the contrary)

Along with parking threads they are the bread and butter of MN. The joy that the opportunity to complain about ordinary irritations brings should not be underestimated :)

CaptainMyCaptain · 01/12/2020 09:18

@HollowTalk

Supermarkets don't have money in trolleys now!
They do.
SoupDragon · 01/12/2020 09:19

I never have to use a pound for a trolley.

I have a trolley token

Capetownmothercity · 01/12/2020 09:25

Use a trolley token or a specially kept 20c euro coin (same size), who on earth carries cash nowadays

NotDesmondsBoat · 01/12/2020 09:25

This shit wouldn't happen in Waitrose. Lesson learned

papaelf · 01/12/2020 09:30

@Capetownmothercity

Use a trolley token or a specially kept 20c euro coin (same size), who on earth carries cash nowadays
Me. I carry a £1 for the trolley. I don't understand the 'who carried cash these days' comment, it's not relevant. I carry a pound coin for the trolley, which is exactly what you are suggesting people do, carry a specific coin. Now a 20c may be the same size but I can't think of any logical reason why you think it's better to carry.
BookParsley · 01/12/2020 09:33

I think you should keep the trolley and take it home!
They kept your £1 deposit so the trolley is all yours.

DynamoKev · 01/12/2020 09:55

@kittykat35

Totally missing the point but it's £1 so it's hardly worth all the aggro..Confused
Agreed. I use plastic tokens or a an obsolete pound. If I was working at the shop I would probably have given you a pound just to make you go away.
DynamoKev · 01/12/2020 09:56

@BookParsley

I think you should keep the trolley and take it home! They kept your £1 deposit so the trolley is all yours.
Brilliant !
AryaStarkWolf · 01/12/2020 10:03

@BadLad

You can't release it from the stack without money (see pic).

The money is returned to you when you reconnect the trolley

Yes the point here is that it wouldn't reconnect to the other trolleys though........ and the member of staff told her it was a broken trolley given out to a customer because the shop was busy
MiddleClassProblem · 01/12/2020 10:05

Person B warned A that they had trouble with it so it sounds like they did put money in it. The person or worked before them may have been able to attach it.

Either way, it’s a pound and a non event.

Also, we used to used coin trolleys in Europe before they came to our local area so I always assumed that’s where it came from 🤷🏽‍♀️

BadLad · 01/12/2020 10:05

Yes, I was still describing the process to the poster ahead of me, who was unfamiliar with the concept.

AryaStarkWolf · 01/12/2020 10:07

@BadLad

Yes, I was still describing the process to the poster ahead of me, who was unfamiliar with the concept.
Oh my apologies
goldenharvest · 01/12/2020 10:10

The supermarket. The person who had the trolley did warn the second customer. The supermarket should refund the money and get the trolley fixed

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