AIBU to sue a letting agent for not showing up with keys on moving in day?

[Margerine78]

...This is more a question of could I sue (hypothetically)?

I am moving in a few days, the letting agent has been incredibly uncommunicative and flakey ... They didn't know who I was when I showed up to view, tried to show me wrong flat, sent me tenants fees which are illegal, hasn't got back to me about sorting any pre-move issues that they promised would be sorted pre-move. (This is just a handful of issues).

For the last week, I've been trying to establish if they will meet me on the moving in day at the new house, I have no idea how it works in lockdown and so far radio silence from them.

I like to be an optimist but I have visions of showing up and the agent has totally forgotten and I'm left outside unable to get into new property during lockdown. Hypothetically, if an agent f**ked up on that massive a scale, I could sue right?

OP did you move?

When I moved into my tented flat a few years ago I had a similar problem.....except that the agents I had the contract with closed down and passed everything on to another company in a different town..... and told me a few days before I was due to collect keys etc. I was working FT couldnt get to the new office so insisted they came out with the keys. It was a complete farce so can understand the frustration you're going through.

OP, o really hope this did work out for you