AIBU to think £100 comp is not enough after courier damaged my mirror?

[Elizabella]

I bought a mirror from Laura Ashley in a private sale last month.I paid £200but becauseI didn't have a car available, I contracted AnyVan to pick my mirror up for £67 incl basic insurance.I left specific instructions on the booking about the mirror being unwrapped, fragile and needing careful handling. I booked the driver after reading his profile that said he had good ratings and blankets/strapping for furniture.I asked the seller to remind the driver to wrap the mirror etc which she did.

When it arrived at home, the driver set it down and drove off.I was very concerned as it is a large and heavy mirror and he brought it in carrying it one handed under his arm with no especial care and no evidence of wrapping.. I noticed a corner had been damaged with bits missing.I immediately texted the driver to ask him to stop and check the back of his van for any bits of the mirror. he came back with only one bit saying he could superglue it (impossible as it is a gilt mirror and bits of the corner are still missing) then he asked me not to make a claim then stood looking at me like a kicked spaniel to try to get sympathy.

I reported it toAnyVan with photos, receipt, testimony ofthesellerand they have said:

AnyVan acts as an agent within the booking which means we must mediate with the Transport Provider in an attempt to resolve the claim. Upon speaking to the Transport Provider and reviewing the evidence that has been provided, we would like to offer you a settlement of £100 to resolve the claim. This refund is in line with the terms and conditions for the basic compensation cover included in your booking and is stipulated within section 9.2(b) of the terms and conditions sent to you at the point of booking;

9.2 Basic Compensation Cover is included in the Price. This provides:
b.cover for up to a limit of £100 per individual item.

I wrote back and said that the mirror cost £200, the transportation was £67 and £100is not enough to either purchase another or to pay fo ra repair with transportation costs. AlsoLA are no longer trading so I could only get another from ebay and they go for £200+ WITHOUT the cost of transporting. Also quoted the bit of consumer law about reasonable care being taken when it clearly wasn't.

They came back and said they understand my points BUT "Upon placing the booking, you are offered the option to purchase additional comprehensive insurance cover, however, as the basic compensation cover was opted for, this would be the maximum offer we would be able to make.

Should you wish to accept the refund of £100 as the full and final settlement to the claim, please respond to this email with the following details and I shall refund this to you with the 3-5 days;'

AIBU to expect them to either bear the cost of repair or give mea proper refund? What would you do? Anyone know anything about consumer protection law in cases like these?

@CheetasOnFajitas what about this in the T&Cs:

d. The Partner will deliver your goods in the same condition they were in when packed or made ready for transportation. If the Partner fails under this clause 3.2(d) please see clause 8 for information on liability for loss or damage. If you (acting reasonably) believe that damage to your goods was caused by the Partner, written notification including genuine evidence of the damage and loss of value is required within seven days of the Services being completed. Outside of this time frame, neither AnyVan nor the Partner is liable.

OP did you sent written notification including genuine evidence of the damage and loss of value within seven days? I am guessing so and that is what had led to them responding but just checking

Newmumatlast -Yes, I phoned them 5 minutes after the driver left the second time and they explained what I had to do so I forwarded them time stamped photos of everything, a statement about what had happened and a copy of the receipt of sale that afternoon. I also included the seller contact details in case they needed to speak to her too.

Vive la difference

indeed! bravo.

@NoSquirrels Have a good night.

i think this was you being dismissed from the conversation

It's hilarious how OP is sucking up to CheetasonFajitas. She ignores the comments from other equally horrified posters about her 'Eastern European man with a van' remark but falls over herself to explain how unracist she is to Cheetas! Hilarious. The backpedaling from OP is also amusing.

It's hilarious how OP is sucking up to CheetasonFajitas.

It sounds like CoF is high up in the legal profession and, ironically, would normally be charging far more than the extra amount of compensation that is being sought for her professional services.

YABU to keep on calling it transportation (unless in the USA).
Transport will do fine - why add extra letters we don't need?

YABU & racist too. You are in the wrong! The mirror should have been adequately packaged by the seller.

& if you have lost your job why are you spending £200 on a mirror

Interesting thread.

The difference between the company's liability and the separate insurance is clear.
However, OP, did you in fact purchase their packing service? It doesn't sound like it. According to their terms and conditions that would suggest that you were responsible for packing it.