written notification including genuine evidence of the damage and loss of value is required within seven days of the Services being completed.
Outside of this time frame, neither AnyVan nor the Partner is liable. Our liability and that of our Partner is determined in accordance with clause 8. e. The Price Options shall include moving costs, staff costs and fuel unless otherwise stated. Please review the AnyVan Site and/or contact our Customer Care Team for details of additional services and the prices of any additional services AnyVan can offer.
f. Where a delivery does not have a specific drop off time Anyvan reserves the right for environmentally friendly reasons to deliver the goods in a van containing other customer goods so as to pool resources and limit pollution.
3.3 Services AnyVan Do Not Provide.
a. AnyVan will not do anything to put our Partners in danger. For example, AnyVan Partners will not enter any premises unless properly lit, floored and where safe access is provided.
b. In order to adhere to permits and insurance, the Partners will not transport animals or people, unless agreed by AnyVan in writing prior to your Booking Request being accepted.
c. The Partners will not agree to do anything where they do not have the requisite qualifications.
d. The Partners will not transport illegal, stolen or dangerous goods. This includes goods that in our and / or our Partner’s reasonable opinion present potential danger to our vehicles and/ or staff, any other assets or goods that require specialist knowledge or equipment to transport. The Partners are within their rights to destroy, dispose of, and to charge you additional costs incurred should they transport any such goods without their knowledge. AnyVan and its Partners shall report such goods to the relevant authorities, where required to do so.
e. The Partners will only transport goods that require special licenses or government permissions if you have all required documentation. AnyVan and its Partners require advance warning and agreement in writing to transport such goods. Neither AnyVan nor its Partners will accept liability for loss or damage to any such goods and you will be liable for any loss suffered by AnyVan or the Partners for transporting such goods without prior written agreement of AnyVan or the Partner and/or without the knowledge. You will indemnify AnyVan in full for any charges, expenses, damages or penalties claimed against us or Our Partners. AnyVan or its Partners may, at our/the Partner’s sole discretion, destroy or dispose of such goods for which you will be liable for the costs.
f. Neither AnyVan nor its Partners will store any goods other than in accordance with clause 8.8 and clause 10 unless previously agreed in writing prior to or at the time of Booking unless subsequently agreed by AnyVan in writing. Additional charges apply for storage of goods and vary depending on duration.
g. The Partners will not dismantle or assemble any furniture unless previously agreed in writing prior to or at the time of Booking or subsequently agreed by AnyVan in writing.
h. The Partner will not disconnect, reconnect, dismantle or reassemble appliances, fixtures, fittings or equipment; unless previously agreed in writing
prior to or at the time of Booking or subsequently agreed by AnyVan in writing.
i. The Partners will not take up or lay any carpet or other floor covering. j. The Partners will not move planters and large outdoor pots unless agreed in writing prior to or at the time of Booking or subsequently agreed by AnyVan in writing.
k. The Partners will not move any aerials or satellite dishes unless agreed in writing prior to or at the time of Booking or subsequently agreed by AnyVan in writing.
l. For the avoidance of doubt our Partners shall not be obligated to provide the Services for in excess of 9 hours per day. It is at their discretion if they choose to do so, and subject to ensuring the safety and wellbeing of their staff and ensuring that they are only providing Services in accordance with any applicable legislation.
3.4 Additional Services
a. The Partners may supply additional services (which must be booked through AnyVan) which include but are not limited to; Comprehensive Insurance Cover (see clause 9), packing, disassembly and reassembly of goods, storage and enclosed transportation for vehicles. If you require additional services, these must be booked in accordance with these Terms (as set out in clause 3).
b. For further details and to book additional services, please visit our AnyVan Site or speak with one of our Customer Care team on 020 3872 3050. If you decide to book such additional services they will be covered by these Terms.
3.5 The Service Provider.
The Services will be provided by one of the Partners. The Partners are approved by our dedicated Partner management team and are assessed by the AnyVan team for suitability and eligibility.
- Hourly Rate Jobs
In addition to the other services we provide AnyVan / our Partners also provide an Hourly Rate Service (Hourly Rate Job). This allows our customers to book our Services on a time basis as set out below. This Clause 4 only applies to Hourly Rate Jobs and will only bind customers who book Hourly Rate Jobs (in accordance with the terms of this clause 4).
4.1 If you wish to book an Hourly Rate Job when completing the Booking Request Form you must provide a summary of the Services that you require, in sufficient detail to enable us to undertake the Services together with the additional information requested in the Booking Request Form and select the Hourly Rate Job option on the Booking Request Form where indicated.
4.2 You must where indicated in the Booking Request Form provide us with confirmation as to the size of vehicle that you require us to provide and whether you require an additional staff member (in addition to the driver).
4.3 Once AnyVan have received the Booking Request Form We will provide you with Price Options in accordance with clause 2.5(a). This will reflect the information provided by you when completing the Booking Request Form and the type of vehicle that you have requested (Hourly Rate Vehicle).
4.4 Whilst AnyVan shall endeavour to provide the Hourly Rate Vehicle you requested in your Booking Request Form, this may not be possible and you may be allocated a difference type of vehicle.
4.5 If on arrival to undertake the Hourly Rate Job, the Services that you actually require are in our and / or our Partner’s opinion materially different to the information provided on the Booking Request Form then we reserve our right to immediately terminate the Contract. You will not be entitled to a refund as it will be considered to be breach of the Contract by you, in accordance with clause 7.3(a).
4.6 In addition to the exclusions set out in these Terms if you book an Hourly Rate Job transport of the following are excluded:
a. pianos;
b. motorcycles;
c. any vehicles.
4.7 If when undertaking the Hourly Rate Job on your behalf it takes longer than the time that you specified in the Booking Request Form, AnyVan will email you as soon as possible with details of the additional charges you have incurred. Such additional charges must be paid by you to AnyVan within 5 days of notification by us to you of such additional charges.
4.8 By entering into this Contract you acknowledge that the Hourly Rate Job may take longer than the time specified in your Booking Request Form as a result of events outside of our control however the additional charges referred to in clause 4.6 and 4.8 shall still apply. If the Hourly Rate Job takes in excess of one hour more than the time requested in your Booking Request Form, Any Van / Our Partners are entitled, at their discretion, to cease providing the Services at this point and you will not be entitled to a refund and the additional charges for any additional time that We have spent providing the Services will still be due and payable by you.
4.9 The Price for all Hourly Rate Jobs shall include:
a. one driver; and
b. 10 miles of fuel.
4.10 If you request an additional staff member to assist you, the cost will be included in the Hourly Rate Job Quotation (or see our additional pricing brochure) and any additional fuel required beyond the 10 miles included will be charged at £0.50 per mile and shall be payable in accordance with clause 4.6.
4.11 The following clauses of these Terms shall not apply to You in respect of any Hourly Rate Jobs: clause 3.2(b), and clause 6.1(j).
- Services outside of the United Kingdom
5.1 In addition to all other applicable terms, you must comply with the provisions of this clause 5.
5.2 You must, at your own cost, obtain all documents, permits, permissions, licences and customs documents necessary for us to be able to undertake the Services required.
5.3 AnyVan’s Partners will not transport any goods that require a special licence or government permissions for export and/or import. Please see clause 8 and in particular clause 8.4 for limitation of liability.
5.4 The AnyVan Quote will include a time estimate for transit. Times can vary when goods are being transported. AnyVan will keep you updated with any material changes but will not be liable for any loss or damage which may occur as a result of delays in transit times, unless they are as a result of AnyVan or the Partner’s negligence.
- Customer Obligations
6.1 By entering into the Contract you must comply with the following obligations. If you fail to comply with these obligations, neither AnyVan nor the Partner is liable to you for any losses incurred.
a. You must guarantee that all goods transported belong to you and that if anyone has legal interest in the goods, you have their permission to transport them.
b. You must provide AnyVan with your current telephone number and email address. If these contact details change, you must let Us know immediately. Correct and precise addresses for pickup and delivery locations are compulsory.
c. Suitable parking arrangements for the Partner’s vehicles will be made by you, at your own expense. These include but are not limited to, suspended bays, parking permits, width restrictions and parking distances from your premises. You will fully indemnify the Partner if fines or penalties are incurred as a result of your failure to make said arrangements.
d. Advise AnyVan in advance of how many floors there are at both the pickup and delivery locations and if service lifts are available.
e. Accessibility information for both pickup and delivery locations is compulsory at the time of Booking. This includes but is not limited to attic conversions, spiral staircases, door and window widths.
f. You will be present or represented upon collection, loading, unloading and delivery of your goods.
g. Upon delivery Anyvan will either ask you to sign an electronic proof of delivery (“POD”) or present you with a Job Sheet which sets out what goods have been collected, transported and delivered. It is identified by the specific Job Number given to you at the time of Booking. You will be asked to sign the Job Sheet or POD as confirmation that the Services were provided to a satisfactory standard.
h. Fridge freezers must be defrosted (AnyVan nor its Partners are liable for their contents) and all other appliances must be completely dry with no residual fluid.
i. All furniture must be empty unless an additional packing service, has been Booked.
j. An accurate list of goods for transportation is required (Comprehensive Inventory List). Amendments can be made but additional charges may apply in accordance with clause 3.4. Or if when making your Booking you chose the Van Size or Volume Size option if the goods exceed the agreed Volume Size or Van Size, additional costs will apply.
k. All goods must be suitably packed prior to the arrival of the Partner. A full packing service is available at an additional cost. Please visit the AnyVan Site and/or contact our Customer Care Team for details of the additional cost.
l. All payments must be made in accordance with this agreement and all overdue payments will incur interest on a daily basis that is calculated at 3% per annum above the base rate of Barclays Bank plc.