To this this was rude ?

[LAURAMINIMAQ88]

So my child attends preschool from late September,
I always pay fees on time and so I did last time however on the 2nd of November I have received many calls from them at 7 in the morning where we were still asleep then the voice message been left, it was quite a rude voice message saying that I have an hour to pay the fees otherwise I will be charged 60 pounds fine.
Nothing else was said and I politely decided to send text message that I have paid 5 days prior to the deadline so it must be a mistake and then I get the reply which is "found the payment" no sorry or anything.
Now, I don't need flowers or big apology for that misstep but at least she could have said "oh sorry" especially after blackmail of a voice message. All the other ladies I find really nice and friendly l, this is just one particular one and she is the manager of the setting and she is the one usually at the door when I drop my kid off or when I pick her up, she never say hello or smile, she keeps ignoring my child when she tries to say hello in English as she is still learning the language.

Am I being too much to think that this lady is just unprofessional and sort of rude ?

Sorry the title should be - "to find this rude? " !!

It’s rude and I would be telling her so.

Extremely rude and unprofessional. How old is your child? Would they be able to communicate to you if they felt uncomfortable at nursery.

Very rude.

Really? I’ve been late and they’ve always been absolutely fine - it’s not their personal money after all!

Really rude. Mistakes happen of course but she should apologise.

@iano no she is only 2, however she speak a lot in our language and she did say the other day that the lady shouted at her because she didn't want to eat her lunch ( I have also been told once she started that she is very active and doesn't listen to the rules , but how could she ? She doesn't understand English!!!

If this how she behaves to parents then I wonder how she treats the kids. She was rude and unprofessional.

I’d suspect racism.

I'd be mortified if I spoke to someone in that manner then found out I was wrong, and falling over myself to apologise! YANBU at all.

@fullyhuman Yeah, that unfortunately was my first thought.

If I could find another place to send my child, I would. The woman isn’t friendly, is rude and ignores your child. Give your money to someone who will interact positively with your child as she learns the language.

Is there an owner to complain to or is she the owner?

I went two months when my child was at private nursery with no bills, they said it was covered by his disability premium but I was sure I was supposed to pay. I kept asking and they kept saying i didn't need to pay. Come December I got a £900 bill! But they were really nice, apologised and let me pay it back in instalments for however much I could afford each week/ month. I agree I'd be so apologetic if I'd made that mistake!

Can you complain to the owner? This is very unprofessional. As is her ignoring your child. If she is the owner I would ask for an apology in front of her staff/the other parents for her threatening you with a fine if you don't pay within an hour (that in itself is ridiculous!!! At 7am???!!!) when you had already paid. She sounds awful!

Lots of pre schools are run by charities. If yours is I would email the Chair. I would also be asking why my child was shouted at. She sounds awful.

I'd find a new nursery. Your poor DD does not deserve to be ignored, it's completely unacceptable. I'd like to think not but I suspect racism.

I work for a private school and have to collect fees. I would expect to be severely disciplined if I had an exchange like that with a parent.

I would certainly make a complaint.

YANBU that is very rude. Complain x

Yeah smacks of racism. You need to tackle this OP. Speak to the owner if you can. If not I'd take my child out.
Your daughter is 2. They don't have a long memory so her being shouted at must have had quite some impact.

I voted yanbu because it is rude. However yabu to send her to nursery at 2 not understanding English, because she must feel lost. Use more English at home to help your daughter.
They learn fantastically at a young age. My cousin, at 2, spoke to Mum in English and Dad in French. It was amazing to hear him.

How horrible! At DSs nursery and junior school there were actually very few children who spoke English as a first language (he was one of only a couple who only spoke English) and some children started with no English at all.

Never was this ever thrown as an insult or excuse to be impatient, rude or cross with the children.

You are paying fees - sorry but you need to act like the consumer and ask for a call with the head to discuss the things you have noticed. The staff sound not very nice. Also consider moving nursery - this one doesn’t sound ‘lovely’ which is what they should be - lovely with staff who are sweet to the children.

Oh and the children who spoke little/no English did pick up - but I was surprised that some were born here and still by the age of Year 2 (I was reading mum) were still floundering. I thought this wasn’t great for the children as they would get frustrated and cross. The parents were well off, educated, had resources, spoke English fluently - but just didn’t want to.

DSs best friend was trilingual and invented his own mishmash of English french and Italian.

@SadderThanEeyore advice from professionals is to make sure that a child is really secure speaking their home language at home. This gives them the basis for learning other languages.

@Littlefish if they were only at home, fair enough. However to leave them in an environment in another language when unable to understand their guardians or other children seems unfair.

Children acquire a language much more quickly when they are fully secure in their home language.

The setting needs to be supporting the child's language acquisition in the new language. Possibly by using google translate, or 'sound buttons' with set phrases on, so that instructions and labels can be given in both English and the home language.