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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be cross at Costa coffee not letting me go to the loo?

356 replies

Treatedlikeamaid · 20/10/2020 15:23

I think of all the money I’ve spent in Costa and just now I nipped into a branch, it was empty. I asked if I could use the loo and the young man serving told me not if I wasn’t going to buy anything. I mean..it was empty! I’ve spent 100s in there over the years. ! I’m a lady of a certain age when we need the loo, we need the loo! I’m irrationally angry and then got all embarrassed and tearful. Not pleasant at all. It wouldn’t have cost Costa anything to show a bit of consideration. Humph!

OP posts:
Iola4 · 20/10/2020 18:42

RegularHumanBartender thumbs up to that.

vanillandhoney · 20/10/2020 18:44

@ImEatingVeryHealthilyOhYes

Can’t find a current petition, could someone lazier than me have a look/start one?

We can harness the great power on MN!

Surely any petition should be to support more public toilets? It's not up to private businesses to allow any Tom, Dick or Harry in to use the toilets for no benefit to them.

The council should be providing adequate toilets for members of the public to use.

vanillandhoney · 20/10/2020 18:45

@RegularHumanBartender

Wow. 8 pages of people blathering on about entitlement and keypads and buying biscuits 🤔

OP, walk in, use the loo, walk out. What are they going to do? Fuck all.

If you'd read all eight pages, you'd see that you can't always access the toilets without a code, which you can only get with a receipt.

It's not Costa's job to supply members of the public with free toilets.

VinylDetective · 20/10/2020 18:47

@lockeddownandcrazy

Use the toilet and buy a coffee, easy. Otherwise they will have to covid sanitise for a non customer
You really think they’re doing that?
emilyfrost · 20/10/2020 18:48

@ImEatingVeryHealthilyOhYes

Can’t find a current petition, could someone lazier than me have a look/start one?

We can harness the great power on MN!

A petition for what? It’s not up to private businesses to provide the general public with toilets.
RB68 · 20/10/2020 18:49

I thought Costa had an open (loo) door policy??

Jux · 20/10/2020 18:58

Buy a drink. It won't be there at all soon enough.

SchrodingersImmigrant · 20/10/2020 18:59

The problem isn't private businesses allowing only customers.

The problem, and where everyone's frustration should be directed is that there is a lack of public toilets so councils should do something about it.

Oh and at the people who caused most businesses to say 'customers' only. The people who piss next to the toilets, smear shit on the walls, clog toilet without alerting anyone, roll out whole toilet roll and leave it on the floor, steal soap, tp and whatever isn't nailed down, take drugs and leave needles, break the toilets etc.
It is considerably more non customers doing this than customers. For obvious reasons.

claireyjs · 20/10/2020 19:04

You're taking the piss 🤣🤣🤣
Seriously, YABVU, customers toilets are for customers... not random passers by.

UrgentShitter · 20/10/2020 19:17

I had to drive DD to a school entrance exam an hour away the other morning. Used the toilet before I left but for some reason needed to shit again quite badly by the time I reached the destination. (Something wrong with my stomach that day.)

Dropped her and DW off and was wondering if I was going to make it home. Waves of nausea from holding it in that came and went. At times I felt I was seconds away from losing control, but then the urgency would recede a little, before coming back stronger. Diverting from my route in the hope of finding somewhere not really a viable strategy on an arterial road in London rush-hour traffic.

Survived half-an-hour and at that point the prospect of shitting in the street became a more attractive option than shitting in my pants while driving, which felt like the certain outcome of trying to continue. Pulled into a quiet side street behind the main road. Short cul-de-sac with one block of flats and entrances to some industrial estates. Only humans about a parked works van with two guys eyeing me.

Thought I'd check the main road for cafes etc, most were shut but there was a Pret across the road open. Went in, clocked I needed a code for access to the toilet, walked past the queue at the till and told lady I urgently needed toilet. I think I communicated my desperation in the way I asked, she gave me the code immediately. If she hadn't, I would have gone back to the back street where I parked and done it in the gutter. I really wouldn't physically have an alternative by then. (Other than shitting in my car.)

I've had decades of adulthood in which I've usually been competent at life. I've never in my life been this desperate before, not sure what went wrong or what I could have done differently.

(I couldn't actually have bought anything in Pret. I usually keep a payment card in my car for emergencies but for some reason it wasn't there that day.)

flaviaritt · 20/10/2020 19:22

UrgentShitter

That was kind of her.

year5teacher · 20/10/2020 19:24

YABU but I’m sorry it was upsetting for you. Flowers

GreyGreenVase · 20/10/2020 19:25

I used to manage a store inside another store, we turned countless people down, and directed them to a nearby MCDonalds or ToysRUs.
1.we weren’t insured 2.They would have had to go through a very messy dangerous stock room ( not ours) to get there 3. staff lockers ( unlocked) were in there too.
Felt awful, and occasionally if late, I’d take people, but had to stand outside the door and escort them 😎

MrMeSeeks · 20/10/2020 19:38

Well I think people who’ve had incontinence issues (and those who care about them) may have a different perspective

I DO actually,i still would not allow a random in my house, nor expect to be let into a random person's house just because i needed the loo Confused

flaviaritt · 20/10/2020 19:42

If I had incontinence issues (and I do, actually, but very mildly) that meant I might unexpectedly defecate at any time, I would wear adult incontinence pants. It’s not what anyone wants to do, but neither random home owners nor private businesses are obligated to allow me to use their toilets, and because I know this I would take steps to guard against relying on them.

MrMeSeeks · 20/10/2020 19:45

Also it is not the fault of the costa worker for simply doing what they're TOLD to do.
It’s always the workers that are moaned/called names when they are only doing as instructed.

EveryDayIsADuvetDay · 20/10/2020 19:45

Evening it out Grin- I needed to use the loo & popped in to a costa at the weekend. I was fully prepared to buy a coffee, but there was no one at the counter when I came back in to the cafe - waited a bit, then left.

And I've been boycotting costa for years after when finally working out what to do with the loyalty card that I'd been using for four years, and they told me I'd earned almost half an espresso.

DappledThings · 20/10/2020 19:48

@DynamoKev

I do this all the time - I never bother asking, just use it. Sometimes buy a coffee, sometimes don't.
Ditto.

If I really need to go (more if toddler does really) and we aren't planning to stop for a coffee then I will ask if it's a small independent. If a chain I would just go.

Our Costa started putting a keypad lock on their toilet but took it off during lockdown.

EveryDayIsADuvetDay · 20/10/2020 19:50

Having to buy something to get a code is discrimination against solo customers - you'd have to buy coffee or whatever then leave it unattended for someone to spit or cough in while you went to the loo.
If I go in anywhere like that, I say I do want to eat/drink, but need to use the loo first.

GabsAlot · 20/10/2020 19:58

how does that particular staff member know how yuve spent in costa

its just not relevant

emilyfrost · 20/10/2020 19:58

@EveryDayIsADuvetDay

Having to buy something to get a code is discrimination against solo customers - you'd have to buy coffee or whatever then leave it unattended for someone to spit or cough in while you went to the loo. If I go in anywhere like that, I say I do want to eat/drink, but need to use the loo first.
It’s not discrimination 🤦‍♀️ Being a solo customer is not a protected characteristic.
vanillandhoney · 20/10/2020 20:29

Having to buy something to get a code is discrimination against solo customers

Don't be so utterly ridiculous Grin

user1493494961 · 20/10/2020 20:35

At our nearest branch of Costa, they have a code to access the toilets, which is printed on your receipt.

JuliaJohnston · 20/10/2020 20:36

Who the hell are you going to petition to force Costa to open it's toilets to all comers? 😂

AnnaSW1 · 20/10/2020 20:44

YABU

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