PayPal...AIBU?

[CharlottesComplicatedWeb]

I’m at my wits end with PayPal.

In July I bought a product from a company saying “Guaranteed 30 Day Refund” if not fully satisfied. I tried to contact the company who never replied to my emails and just “disappeared” from contact. So, I got in touch with PayPal Resolution Centre. They have completely gotten hold of the wrong end of the stick and now written to say that I have RECEIVED the goods. Well yes, but... I’d like a refund under the terms of the transaction. PayPal have “closed the claim”.

Am I unreasonable to think that PayPal need to have REAL people to speak to/correspond with in these matters. The original company was clearly a scam. Surely, PayPal want to know this?

When you go on the PayPal website, it’s sends you all around the houses and then you still cannot have a “conversation” about the problem. Even their Chat feature just says “you’ve received your goods and the matter is closed”. I’m at a loss.

Can anyone advise? I always thought PayPal was a reliable way to shop.

I had similar issues with their online resolution centre just not understanding the issue I had and closing my case . I eventually found a number to call them on and spoke to an actual person who then resolved the issue v quickly.

@Whatnow321... how’d you find that number? I’ve been all over their website since August. I cannot find anything. I use PayPal a lot because it’s just easy but I wish I’d used my credit card as I’m pretty sure they have handled it differently and they have “real people”.

They are fuckers as are all the major companies (Microsoft, apple, amazon) when it comes to talking to a person and resolving the situation.

Had a similar issue with MS dragging on for months waiting for my refund, got Resolver involved and it was sorted out in days. Contact them.

@tornadoalley

They are fuckers as are all the major companies (Microsoft, apple, amazon) when it comes to talking to a person and resolving the situation.

Had a similar issue with MS dragging on for months waiting for my refund, got Resolver involved and it was sorted out in days. Contact them.

^This - all big cos seem to want to hide away if there's a problem.

I just kept on messaging them asking to speak to a real person, eventually I got a message back with a phone number to ring. It did get resolved eventually and I even got my return postage costs refunded (they don't like to tell you about that either).
Persistence is the key with Paypal, and I agree they are not to be trusted as they will allow any old scammer to use their payment systems.

I think if I don’t get any resolution then I’ll just close the account and go back to using my other cards. It ought not to be that difficult when you think of the £££ going PayPal.

Ooooh...@tornadoalley...what’s Resolver?

Hmmm... just been on Resolver. PayPal will not accept complaints of inquiries from them. I wonder why!

Just found this after a quick google for customer services number

Need help? Get in touch
If you have any questions, contact our UK customer support team on 020 8080 6500 or 0800 358 9448 from a landline only or visit the PayPal Here community support page.

• Calls to the 020 number from a BT landline or mobiles may be charged at the full national call rate. Landline calls to the 0800 number are free.

Was the 30-day guarantee with the company or PayPal?

If with the company there is nothing PayPal can do you paid and received the item PayPal are completely out of the picture then. You need to take the company to small claims court to get your money back as they are the ones who broke the contract.

Thanks @totorostoes. It’s so infuriating. Just been on the website and sent my 11th email requesting refund under their 30 Day Refund Policy and they’re still in business. Still flogging stuff that’s faulty and still showing 5* reviews from satisfied customers. Obviously, my review NEVER made it onto the site.

@Ijustdontcarethank you. The company offered the refund. They’re STILL offering the refund on their website but don’t come back to you when you contact them. The phone number is a dead line. The Chat Centre doesn’t work. I think I may need to write it off.

I have a somewhat medium sized business that the majority of payments process through. I have wasted a morning this week speaking with them. Their online chat function is not fit for purpose and the phone lines are staffed by incompetent idiots. I had my eBay business manager resolve the issue I had in the end.

PayPal, Amazon, Google.....all shit customer service because they don't need to try.

I don't buy anything using PayPal (in fact you've reminded me to delete my account). Credit card for piece of mind.

Yes definitely use the Resolver website, things tend to move a whole lot faster with them involved

@MoonDelay... can’t use Resolver. They don’t “do” PayPal and the company I bought from isn’t registered with them 😐

I have a birthday gift on order, paid for via PayPal. After that, I’ll shut it down.

Ah bugger! Sorry about that, really shitty

How much was it OP? I know this sounds a bit shite but is it an amount that is worth all this time? If you're taking a tenner, your hours are worth so much more than this.

Although I would be really wound up about this! Just sometimes you have to write it off as an experience and move on.

I spoke to them a couple of weeks ago on 0203 9017000

The amount was £79.99p. Not a huge amount but I think I can’t be the only person who’s fallen for this. They’re probably making a small fortune.

Also, yesterday I ordered some charms for a gift from Pandora, the official site for the UK. They’ve an offer at the moment saying 3 for 2. I ordered 6 little charms (two of them for Xmas each for nieces). I’ve just had an email from Pandora UK saying “We’ve cancelled part of your order” so... again feel I’ve been done as I’ve now paid full price for the 4 charms and as there’s only 4, I don’t qualify for the two “free” ones. I think online shopping is crap. I’d much rather go to a store, face to face and just buy something. It’s a scam.

PayPal is a middleman, why didn't you contact your bank? Assuming your PayPal is set up the same as mine I have my bank card linked to PayPal and PayPal takes money out of my bank to pay the seller, unless you used PayPal credit to pay for the item?

I went to the bank (NatWest) who said I needed to go through their Resolution channels. Also, had to stand outside at the bank, masked and unable to enter, discussing my finances.

I’ve spoken with them this week 3 times I think. Tho one of them was directly with PayPal credit. They’ve raised a dispute on my behalf as I was talking to them. (British airways has refunded me 2 out of the 3 people they have cancelled the flights for)

I have my NatWest card registered with PayPal. No credit. Might try the bank again.

I bought a waterproof watch from eBay. Naturally it filled with water on first wear in the shower. Seller wouldn't refund and PayPal resolution closed the case saying the item "wasn't materially different to the description"

I was gobsmacked