My OH was mid cancer treatment in March. He got a curt phone call on the morning of one of his treatment sessions, saying it was cancelled and that they'd get back in touch with a new appointment. Weeks passed and we heard nothing. After a month, he called the oncology dept and the call was diverted to a call answering service which promised a call back. A week later, no call back, so he phoned again, and again, week after week. We even went to the dept in person, but it was in darkness and shuttered.
He also had other issues (cancer drug treatment side effects, complications, etc) which his own GP's wouldn't deal with - they just kept referring him back to oncology, even when he said they were closed and non contactable. The GPs wouldn't see him, wouldn't take the "essential" monthly blood tests he needed to monitor his cancer (even though they did them normally at the surgery). They wouldn't even issue repeat prescriptions as they said that was down to oncology too!
Finally, in May (!) he managed to speak to the oncology nurse who had been assigned to him. All she could do with provisionally book a blood test in JULY with a "maybe" treatment could start in August! My OH hit the roof and insisted on speaking to his oncologist. End of May, finally got a call back from the oncologist, who claimed she couldn't understand what the problem was, apparently she'd not cancelled his treatment and just "assumed" it was going ahead as normal (either lying or stupid as presumably she should be monitoring and checking blood tests etc), and we finally got a quicker blood test, a follow up phone call, and finally re-started treatment in July!
That was only because OH was getting more and more adament and forceful with the GP and oncology dept to get things moving again. If he'd sat back and waited, I wonder if they'd have ever got back to him.
It was a complete shambles. You can't blame the Govt for local incompetence and inefficiency.