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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Neighbours complain on everything!

56 replies

Fitlarwa · 05/07/2020 20:29

I feel so hopeless, sometimes to the point that I feel all my rights as a living human are being taken away from me. Recently it got to the point that I don't want to live anymore as the emotional pain that I suffer just eats me from inside.

I live in a terraced house built in 2008. Moved to house number 5 in 2015.
We soon realised that due to our nationality neighbours from number 6 decided to ignore us and give us bad look each time they see us. Neighbours from house 4 were nice to us, I can say that we were friends.

Last year neighbours from 6 after refurbishing their garden wanted us to leave our garden as they were having family gathering and needed privacy!
Fence at that time was just 1,30cm.
We ignored their requests as we felt they are being unreasonable.
Especially that they didn't ask direct, instead they made rasist comments between themselves but of course about us.
We've stayed at the garden just to have cat feaces thrown almost under our feet once their family left!
The other day I had my dog poo scooper handle soaked in poo.
It was hanging on our shared fence so they took it, soaked it in poo and put it back in place. After a while she watched me from her window having a proper laugh as I almost cried having smelly dirty hand!

As the neighbours from number 4 we were friends with were on good terms with poo throwers from number 6 I thought it is ok to ask those from 4 to speak with those from 6 and ask them to stop doing what they do as we aren't going to respond the same way because we are not that kids of people.
On top of that our son at that time 11 years old started to fear using his garden and literally stopped playing with dog or staying there alone.
He explained that he feels that someone is watching him from behind the curtains!

Neighbours from number 4 when asked to help us and talk to number from 6 started to explain their friend saying that she has hormone imbalance as she breast feed.
They even didn't talk to her! Just jumped into protective mood!
It was clear we won't get any support and I must admit I felt a bit hurt that people who are friends with me for 4 years doesn't even want to have a chat with someone they know and who is nasty to my family.

I decided to slowly finish the friendship as I lost trust.
I didn't say anything to them but instead just stopped using garden when they were there, when the wanted have a chat i was telling them politely that I'm in rush.
So obviously it was not in my intention to argue with anyone, it was a civilised way of ending a long term friendship in such way to still remain on good terms to be able to say Hi and Hello

After just few months I started to get complaints from both number 4 and number 6 about loud TV nuisance.
Apparently my TV is that loud that stops them from enjoying their home and kids can't sleep.

My husband went to check it, he found loose radiator on the wall and advised anti vibration clips for £2 which he will install for them.
The other nasty neighbours decided to kick my door, scare our soon to the point that till now he jumps when someone loudly knocks the door.
I eventually informed the police as I was verbally abused at 7.30am when was getting into my car to drop my son for his train to school.
My son was petrified!

Police came after 2 days. Surprisingly they could hear bass coming from neighbours 6 but when visited them they couldn't hear my TV (I didn't lower the volume).

They stopped banging the doors and were advised to contact council if they believe that we cause nuisance. But they should stop talking to us and come to our door.

I thought that this is it! That's over!

No, neighbours from 4 the ones that once we're our friends felt angry that we reported their new best friends!
Yes, the two families relations got stronger once number 4 realised my family avoids them.

For 3 months they did nothing but complained. We bought soundproof mat and put under subwoofer. Then they said that they don't hear the bass anymore but instead they hear voices!
But we watch Polish TV so they can't understand it!
We changed the settings etc.
But at the same time thinking why for the last 4.5 years they never said to us that our TV makes noise!
We asked them to make a diary between Christmas and New year where due to season for 10 days everyone was at home and TV was on from about 9am till 9.30pm
They were going to rate the noise between 1-10 where 10 was very loud.
We passed this to our friend who is a solicitor who said that this noise doesn't constitute nuisance.
It is perfectly acceptable that on Saturday at 4pm someone will watch The Bohemian Rhapsody movie where volume will be much higher!

We got back to them saying that they still didn't make a £2 investment in radiator clips to stop vibration. It is believed that it's their radiator that is a problem here or at least a part of the problem.
We did all what a reasonable person would do to resolve the problem but we can't live in total silence because eg. They work from home sometime long hours and because of that we can't have classic music on to our dinner etc.

Anyways, 3 months later when asked they said they've got no problem with our TV anymore!

Well we didn't change anything since I told them that our lawyer said it's not a nuisance and that they are oversensitive or think they somehow can have a silence while choosing to live in a terraced house.

It was a relief!
I thought that all is over.
Number 6 left us alone since police told them not to approach us. Now I heard that number 4 have no problem with us being noisy!
I thought, that's perfect. Problem solved!

A month later we decided to do a major work at our garden where high fence (advised by police) was a priority.
We decided to build using brick some planters and dig sloppy ground so that we can have it flat and spent time there away from both neighbours.
The second day we started to put fence up my husband was verbally abused as our fence takes number 4 views! In fact the only views taken were the one at my garden! Also my high fence meant no more seeing neighbours from 6 and chatting over my garden! (They found new way anyways)
My husband was polite, he didn't let anyone to provoke him and didn't argue.
We have a few independent witnesses.
4 days later we've received a letter from council - Laud TV noise nuisance!!!
So apparently the day my husband was abused they put a complainant for noise while a month before they said they are ok and there is no noise!

Apparently, they have got the number 6 as their witness!

It also appears that they record my husband work at the garden!
We don't use heavy tools for hours but sometimes we have to do it to cut some wood or brick, however mainly it's digging by hand without heavy machinery so no noise then!
But they jump with their phones and record each time my husband is with tools!
So I expect I will soon receive a second letter but this time about our garden work.
Which in fact takes 3 months but only because we do it with breaks as no materials are available and we constantly wait for some things to be delivered.
So yes we are at the garden every day but we don't use loud tools every day!

Anyways, the case for TV is open and I assume not investigated just yet.
I responded to the case officer and had a chat with her over the phone.
She said that because of Covid they don't visit houses now so she will come once it will be safe to do so.

My life has changed dramatically, since we put the high fence my son few times used the garden by himself but felt watched from windows and doesn't want to do it again.
He wanted to have piano for his birthday so we bought him, he played only once and we had someone banging on the wall and since then my son never played again.
He avoids neighbours from 6 when they are on their driveway he waits hidden behind our van before rushing to our door.
Our Sundays meals that we had and always played jazz music are past!
No more music played to meals, no more fitness workouts or PE with Joe!
Whatever I do, like using shaker to prepare my morning meal, I first think about my neighbours and if they already write note in their diary!
There was a time when on Fridays we had friends coming to watch some Netflix with us. But now we don't watch Netflix and it's not because our friends don't come due to Covid but because my husband said that there is no point for us to pay subscription if we can't watch anything as all we think off is how we are heard, if we are heard and if neighbours make their notes!
We also started to argue between ourselves over what is an acceptable volume to watch news etc!
My happy marriage is not that happy anymore. We argue constantly and only when it comes to volume of sounds that we generate!

I'm tired, I feel ill.
I don't eat properly and having stomach pains, which is not good as long before the whole stress started I was already under the care of gastrologist and I need to watch what I eat and how I eat and follow my diet.
I just can't do it now!
During this time I also had breast reconstruction surgery about which neighbours knew. So to help me with my stress after my surgery they were hanging bras at their garden in such way I could see them! Not sure what they wanted to achieve! But it definitely upset me.

If it was my decision I would possibly try to sell the house, I would give up!
My husband doesn't want this as he says that we do nothing wrong and no one can assure us that we will have better neighbours elsewhere.
We can't run away, we have to be strong and trust that eventually one of them will move out and the other one will stop as they won't have support.

Think I need a help.
Psychologist? Psychiatrist? Anyone here?

I'm scared to tell my GP, he won't have time to hear all what I need to say and what is in this message.
Many people says that I should just ignore and live my life but I can't! Something inside me blocks me from feeling happiness.

Apparently, there is plenty of help for people who have noisy neighbours but where there is help for people like us who are victims of someone who thinks that they can complain about everything?

Can anyone help me?

Please don't advise to sell house or be nasty towards neighbours as it won't happen.

I think my only hope is that lady from the council who is a case officer. Maybe if she decided that we don't cause nuisance all will stop and if not maybe then we can sue neighbours for harassment?

But for that I need to wait but can't wait for help any longer as I'm dying inside! I feel pain in my chest constantly!
Can't sleep properly, eat properly, enjoy life, can't focus even on reading book as after one page I forgot what was all about!

I've got many good neighbours and friends on the street and all of them feel for us!
Many says they wish we were their neighbours!

OP posts:
DishingOutDone · 05/07/2020 22:03

Does your local authority offer a mediation service? Its very hard to know who might be able to help. You have involved the police and you have a solicitor, the right things to do - but what else can you do? The only other thing I can think of is contact your local MP, find out about remedies for racially aggravated harassment.

It would be great if you could show these bullies up for what they are, but then your mental health and family come first - so - would it be feasible to move? Would you make enough on your existing house to buy a new one? if you are going to move check with your solicitor you may have to report the dispute with the neighbours.

ResumetonormalASAP · 05/07/2020 22:12

Report to police

Local MO

It's racist and not acceptable.

I feel for you and this needs stopping... report report report

TinyTornado · 05/07/2020 22:15

Your neighbours are bullies and I’m sorry they have treated you this way. Unfortunately the more you do to try to appease them the worse they will behave.
Unless your noise really is excessive to the point of being a statutory nuisance there is actually very little that the council can do.
The link here details what a noise nuisance is defined as, ‘unreasonably and substantially interfere with the use or enjoyment of a home or other premises or injure health or be likely to injure health.’
So considerably more noise than a TV or a bit of DIY so carry on and take no notice of their complaints.
www.gov.uk/guidance/noise-nuisances-how-councils-deal-with-complaints
I would also report every incident on 101 as harassment /hate crime if racist comments are involved. You deserve to be able to live in peace.

Lollypop4 · 05/07/2020 22:16

Contact your local county authotity, ask if they have a noise app.
The app, allows you to record nouse fro. your neighbour, when youve recorded , it will send straight to your local authority ( You will type in your neighbours address so they can see where the recording is aimed from)
Video and photograph anything and everything that you can see happening- if they abuse you, video it.
Contact 101 when youve been verbally and racially abused and threatened in anyway-
Everytime!!!
If they chuck cat mess again, photpgraph it amd contact Environmental health.
If it carries on, O would contact the police and look at getting a harrassment order against them

You have done nothing wrong, continue with the thing you enjoy as a family, dont stop doing that.
Well done on putting up fence , it will help.
Use your garden when you want, its your space and no one elses.

Im sorry your going throught this, I too have nightmare neighbours, the police are involved next door quite often as the family are really horrible.

lilgreen · 05/07/2020 22:22

They sound like horrible people and it must be awful to live in fear all the time. I’m sorry for you and hope you can move.

GreyGardens88 · 05/07/2020 22:24

Oh OP sorry to hear this Flowers

I would move

Aguinnessplease · 05/07/2020 22:24

I really feel for you, and am somewhat ashamed that you have nasty Brits as neighbours. Hold your heads high and dont let them prevent you living a perfectly reasonable and normal sounding life in your home.

Purpleartichoke · 05/07/2020 22:30

For complaints about your garden activity and to catch things like the poop incidents, I recommend motion activated cameras.

Boredinthehouse · 05/07/2020 22:33

I would love a neighbour like you!

I’m so sorry you’re experiencing this. If I were you I’d move. I know it’s not fair that you should move but life is too short for this Flowers

Can you move into rented for the time being? You can rent out your own house with permission from the mortgage lender.

You and your lovely family deserve a fresh start

RoseTintedAtuin · 05/07/2020 22:40

OP I am so sorry to hear what you are going through! You have been very unlucky in your neighbours and can’t believe the harassment they have focused towards you.
If I’m honest I think the only solution is to move. Psychiatrists etc. can help work on problems with you but this isn’t where the problem is. I agree with your husband that you haven’t done anything wrong and absolutely should not have to move but as nice as the house and location may be and as difficult as it is to lose the money this is affecting your relationships and I’m sorry to say will impact on the development of your child (feeling scared in your own home/garden will impact how he forms relations and how he feels when he is older in his own home). Perhaps you can’t get exactly the same house but I would suggest keeping an open mind and looking at this as an option.
Please don’t think this is you! It’s not! It sounds like a systematic assault on your mental health and nothing is worth that especially not a pile of bricks xx

OnlyFoolsnMothers · 05/07/2020 22:50

Let the council do their investigation, they won’t find anything. Record all interactions with them, report if any visible racism.
If you need to communicate with them can you afford to pay for a solicitor to send draft letters- might scare them?

Cherrysoup · 05/07/2020 23:23

Log everything they do/say and you can make a Counter claim for harassment. They sound like idiots.

ButtonMoonLoon · 05/07/2020 23:31

Install cameras or ring doorbell type devices front and back
Log anything, literally anything and everything, every comment, every incident.
I’d be reporting this to the police as discrimination.

Fitlarwa · 05/07/2020 23:51

@DishingOutDone thank you for you message.
The problem is that for every harassment there must be a prove.
So for example I've got no witnesses or video recording of harassment.
The only evidence that I've got is the fact that I told my manager about the racist comments cat feaces and smelly dog scooper the same day or next. Long before the police was informed and long before complaints.
My manager is a reputable lawyer thus he wouldn't risk to say that he heard something from me if he didn't.
Other than that I've got no evidence.

OP posts:
FuckYouCorona · 06/07/2020 00:14

Your neighbours sound awful. Have you considered getting a ring doorbell & other cameras to cover your garden & driveway? Then if an incident happens, hopefully, you'll have it recorded for proof! Flowers

bluebell34567 · 06/07/2020 00:21

they are bullying and harrassing you. and they are racist.
i believe you can go to police for all that.
can you gather and evidence from bfore and start logging every event that upsets you from now on.
also, install cctv cameras to the front and back facing your gardens.
and record every upsetting conversation.
but at the same time live within the rules; tv, music normal level, diy at permitted hours, etc. if you do so, you have nothing to worry about. enjoy your home.
i dont agree with moving, who can guarantee there wont be other nasty neighbors.

gumball37 · 06/07/2020 00:38

Is there some type of software you could load on your computer that would keep a record of the noise levels in your home? As counter evidence?

biglouis · 06/07/2020 00:58

I also think it was unwise to ask one set of neighbours to intervene with another. In a case like this I too would have said sorry but I prefer not to get involved. You should not hold it against neighbour 4 because they did not intervene with number 6. You put them in a difficult position. I would go to them and try to mend fences in this respect.

Thecraplifethrowsatme · 06/07/2020 01:05

I am so sorry as I have not read all responses but have read your initial post and honestly please go to the police about this. The police take racism extremely seriously. They are harassing you and you must stop them. It is totally unacceptable behaviour.

The police will try to mediate and will speak to all parties concerned. If your son is afraid of them then it is also a safeguarding issue.

You sound like a very caring lady who has tried hard to please everyone. Do not let your son see that you are allowing yourselves to be bullied. Be strong, make that call to the police.

Di11y · 06/07/2020 07:16

you need to familiarise yourself with what noise is allowed at what time and crack on. They may not like tv, piano or garden works during the day but it is your right to make that noise. don't let them stop you, a complaint won't get them anywhere.

dontdisturbmenow · 06/07/2020 08:09

In all likelihood, you fail to appreciate how noisy you were in the first instance and consider life in terraced homes where you can hear everything.

Some of it might have indeed been your lack of appreciation of the above, listening to loud classical music, maybe your dog barking etc...and some of it might be that their frustration made a target of you.

Still, there are some things you could have done earlier. The TV doesn't need to be on for 12 hours a day and for Netflix, on tablets, it can be listened through earphones.

In the end, it's about the right balance but when Things start to go wrong, it's very hard if not impossible to go back to being civilised with each other, so however much you don't want to move, it sounds like you've reach the point of either putting up with it or moving out.

letmethinkaboutitfornow · 06/07/2020 08:33

Please don't advise to sell house or be nasty towards neighbours as it won't happen.

Move. You managed to ‘provoke’ both of your neighbours.
It’s not getting better.
Someone needs to move. (And maybe don’t buy a piano in a terraced house)

And it was TLTR!

EKGEMS · 06/07/2020 12:02

don'tdisturbmenow Oh,come off it with your sanctimonious post! I suppose you think this poor family did something to bring on the cat feces and other abuse?! I'm sure your neighbors are thrilled with living near you

SheeshazAZ09 · 06/07/2020 12:22

I'm afraid I agree (and I speak from personal experience of having horrible neighbours and not having much spare money at the time) that moving is the best way out of this, even if it means you have to compromise, e.g. have a smaller house or it's further from your son's school. Meanwhile buy headphones for the piano and continue with your fencing job. I have a lot of personal experience of what is and what is not acceptable legally re neighbour noise and your neighbours do not have a leg to stand on, except I would buy the headphones for the piano out of basic courtesy. The council lady is correct that noise nuisance can be at any time of day/night but it has to be unreasonable before it is considered an offence. I moved away from my 'neighbours from hell' and I never regretted it, even though it was expensive.

PotteringAlong · 06/07/2020 12:37

They’re not going to stop and they’re not going to move. So you need to move, because there is no way of stopping it.