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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Why are students treated like shit?

79 replies

StudyBuddy · 02/07/2020 17:51

I've decided to start a postgraduate course this September and I already regret it. I've not even started yet and I'm so sick of being treated like shit already.
Some examples:

  • I need a reference from the university for my remortgage application. I sent a very polite email asking who at the university I should provide as a reference. I got a VERY rude email in response almost immediately saying they won't provide a reference. This response was within an hour even though I emailed that exact same email address for help with something else over a week ago and have had nothing back. The last time I emailed for help before that, I phoned after two weeks and was told I was on "today's list". I got a rude and unhelpful response a week later.
  • My offer letter incorrectly stated that my course was an undergraduate level course. I repeatedly asked them to rectify it providing evidence from their own website, a statement from the tutor etc to say it's not undergraduate etc. I needed it to say it was postgraduate for my funding. They spent months insisting it was an undergraduate course before then realising it was a postgraduate course. Their response at that point was to accuse me (in an email thread that showed our entire interaction) of thinking it was an undergraduate and condescendingly explained to me that it was a postgraduate.
  • During my undergraduate degree, I was working a night shift in the Students' Union and had a seizure. I was taken by accident to hospital, taken barely conscious from the trolley and put in a chair where I fell to the floor. My husband repeatedly asked the hospital staff for a bed and he and my boss confirmed over and over again that I hadn't drunk anything. No tests were done and twelve hours later (still on the floor), I was told I could go home "if I've sobered up". I had another seizure at a networking event two weeks later (in a suit) and was immediately given a bed and had multiple tests done. Turns out I was epileptic but the assumption is that the only thing ever wrong with a student is alcohol.
  • A friend of mine died after being thrown out of a bar and left on the pavement. She's Muslim and doesn't drink but she was diabetic and had low blood sugar - they just assumed she was drunk.
  • My undergraduate university have one member of staff assigned to each student to provide employment references. I'd applied for quite literally my dream job and was just waiting on my reference. I emailed her many times requesting that she complete it and the firm extended the deadline repeatedly. Eventually, they withdrew my job offer. The next day, the member of staff emailed me a link to another job (not even close to the same thing) with the subject line "FYI".
  • Students in my town must be registered with the university GP, not a local GP - but there are only 5000 spaces at the GP (which has one GP working two and a half days each week).
  • I studied a language module during my degree and each week someone had to do an assessed presentation for 25% of our grade. Our lecturer went on strike for three weeks so those three students received 0% for that assessment.
Perhaps my perspective is skewed because of my age and because I've always worked full time whilst studying (and married, with a child etc) but I really notice that in any environment where the person knows I'm a student, I get no respect at all. Otherwise, people are perfectly pleasant. Can someone explain why this is?
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Hollywhiskey · 02/07/2020 17:55

Bad uni? I went to uni in the UK and abroad and I was never treated like that in any of the countries I was a student in.

StudyBuddy · 02/07/2020 17:59

@Hollywhiskey Top ten university. And my postgrad is at a different one. I did study abroad too and, thinking about it, I wasn't treated badly at all when I was abroad.

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RandomMess · 02/07/2020 18:06

I hope it's not the one I work at 🙈

The bigger the uni and the "better" their reputation I do think they feel they can behave how they want. Locals have a love/hate relationship with students because a small minority to behave badly etc.

They complain about the student flat builds but don't seem to get its the locals that want to rent out family homes as HMOs because they get so much more rent... more student accommodation there is hopefully they'll stop renting what could be lovely family homes.

thesparkthatbled · 02/07/2020 18:08

I work in university admin and we would never treat our students like you've described.

We worked really hard to ensure no one was impacted by the strikes etc.

Student experience is king here!

CoRhona · 02/07/2020 18:16

I'm about to start studying (mature student and work pt) and if I was treated any of the ways you describe I would not put up with it.

Sounds like you don't get respect from any professionals and that is not acceptable.

Iwalkinmyclothing · 02/07/2020 18:23

I really notice that in any environment where the person knows I'm a student, I get no respect at all

The one and only time in my life I have insisted on someone calling me Mrs Mysurname rather than by my first name was during my postgrad course when a tutor was so appallingly, aggressively rude and condescending to me that I literally gaped at her at first. I am sure it makes me as much a twat as she was being, but when I had got past my initial shock as being spoken to like the shit on her shoe, the next time she used my name I interrupted her and said, "actually, that's Mrs Mysurname, thank you, we are not on first name terms," and I stuck to that with her throughout the course.

She was the only one though, I have to say, every other member of uni staff I came into contact with during postgrad was brilliant.

malificent7 · 02/07/2020 18:24

I am s mature student doing healthcare and sometimes get treated like a 2 year old on placement ( I'm 42).
I think people resent students as they percieve them fleecing the taxpayer to go on a 3 year jolly.
Yes, some students like to drink but equally many of us work very hard to improve our lot. Even as a mature student, I feel that we are not considered fully fledged adults untill we qualify and qorking 9-5.

SchrodingersImmigrant · 02/07/2020 18:25

You have a very bad luck with uni...

The other instances. I hope you put in complaint about not being tested in the hospital.

malificent7 · 02/07/2020 18:25

Working

aLilNonnyMouse · 02/07/2020 18:25

I got the same when I was a student. I had a serious illness (one that is still impacting my day to day life over 12 years later) and the student GP wouldn't take it seriously or run any tests at all. I was just told to drink less. I've been tee-total my whole life.

I was falling behind in my work because I was so ill I couldn't get out of bed most days and was constantly being told off my by lecturers saying things like "you can't miss class for a cold" when I'd been taken to hospital in an ambulance 2 days before.

I ended up with so little support I had no choice but to drop out. As soon as I didn't have that student label anymore my illness was taken seriously and I got the surgery I needed. If I'd got it a year earlier when things first started I wouldn't have liver damage because of it. I might also be able to walk properly now and not be stuck in a wheelchair.

Students are treated as drunken children in this country and it really needs to stop.

InglouriousBasterd · 02/07/2020 18:26

I called an ambulance for my housemate after she went completely deathly pale with agonising stomach pains. Ambulance came and took us in, doctor refused to do any investigation as ‘she just wanted a sick note for her exams’. It was a ruptured ovarian cyst.

StudyBuddy · 02/07/2020 18:32

@Iwalkinmyclothing I am CONSTANTLY telling people I'm "Mrs", not "Miss". Everything was always "Dear Miss X" on every email. I got married whilst I was a student and it caused chaos. The university put a compulsory lecture on my wedding day during the Easter holiday with two weeks notice. They told me I couldn't progress on my course unless I attended. I obviously wasn't going to reschedule my wedding for them hahaha.
At one stage my university actually phoned my mum to talk about my year studying abroad - they invited her to the university to attend a presentation about what happens when we go abroad. I was married, I have absolutely no idea how they got her phone number. She thought they were mental.

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Educationwhateducation · 02/07/2020 18:34

@thesparkthatbled

I work in university admin and we would never treat our students like you've described.

We worked really hard to ensure no one was impacted by the strikes etc.

Student experience is king here!

We might work at the same Uni. Absolutely everything is about the Student Experience for us.
justonecottonpickingminute · 02/07/2020 18:35

The admin services at the University I work for are similarly incompetent. (Massive turn-around of staff and people moved out of a role just as they are getting familiar with it.) Academics spend our time doing our own job and picking up the slack from the failing bureaucracy. I hope your experience will be different once you are dealing with your academic tutors.

Didyousaynutella · 02/07/2020 18:37

I’ve never got the whole means testing families when it comes to student benefits. Students are a minimum age of 18. They are adults. What do their parents have to do with anything? And why is it one rule for college leavers and one rule for mature students?

I did an NHS based course which received a means tested bursary at the time. Because of this the loan I was allowed was half that of a normal student loan. However I received about a quarter of the maximum amount tested bursary based on my parents salaries. So I had less than a normal student loan. Halfway though my year my father lost his job but my bursary was not altered. I had another friend who got no bursary. Her Dad was just in the high tax bracket but there was no other income. Her parents didn’t help her out and she had to manage on the meagre loan of about £2000 a year. This was an NHS course where we were expected to work full time one term a year and pretty much all of the usual holidays. We got 6 weeks off a year. At least we didn’t have to pay fees like the current cohort.

StudyBuddy · 02/07/2020 18:41

@Didyousaynutella I completely agree.
When I started university, I had been in a low-income single parent household. My stepdad moved in from March and I started uni in September. We were over the threshold and I got the minimum support. My now-husband, on the other hand, had a wealthy dad high up working for the government and a stepdad who was a partner in a law firm. His mum didn't work. His stepdad moved out in the December before uni so his household income was zero. He received the full support, £200p/w from his dad and had access to a trust fund.
The system makes NO sense. Someone who literally wasn't my parent was expected to pay thousands of pounds to support me even though I was an adult who didn't live at home. My husband was presumed to be poor despite being privately educated because his mum didn't work. #bonkers

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Cheesypea · 02/07/2020 18:44

Im doing a post grad. Ive deferred due to covid. I had to enrol again to recieve my mark!

SummerDayWinterEvenings · 02/07/2020 18:50

I'm glad my uni days are behind me.

Complain and complain to their boss. Eg Do not patronise me -I told you on x date it was a postgrad course -you replied on y date and told me it wasn't. etc

StudyBuddy · 02/07/2020 18:50

@Cheesypea Shocker! Such ridiculousness.

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StudyBuddy · 02/07/2020 18:53

@SummerDayWinterEvenings I learnt a bit late not to make enemies though - they have ALL the power.

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Didyousaynutella · 02/07/2020 18:57

Oh yeah there was another girl on my course whose parents were loaded but as they had their own business could put down a tiny salary. She got full bursary. It’s so open to abuse.

It’s just ridiculous when these are grown adults we are talking about. What if they are estranged from their families? I just don’t think your parents should come into it once you are 18. Everyone should be able to borrow or granted enough to live on, especially if they are doing vocational courses.

StudyBuddy · 02/07/2020 19:00

@Didyousaynutella Also, the London/non-London thing. Like, living in Oxford or Guildford or Brighton does not cost the same as living in Swansea or Newcastle - why does Student Finance think they cost the same?!

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Moondust001 · 02/07/2020 19:01

It seems a somewhat incredible series of complaints. If you have so much against higher education, why go back?

Didyousaynutella · 02/07/2020 19:03

Uhm because she wanted to get an education/ qualifications moondust!

StudyBuddy · 02/07/2020 19:06

@Moondust001 Because they have a complete and total monopoly on qualifications in this country. Maybe if there was any alternative but to put up with their awful behaviour then they'd realise they need to change or the university would lose so many students that they'd have to cut back on fat Janine's who sit on their arse writing rude emails all day.

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