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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Why are students treated like shit?

79 replies

StudyBuddy · 02/07/2020 17:51

I've decided to start a postgraduate course this September and I already regret it. I've not even started yet and I'm so sick of being treated like shit already.
Some examples:

  • I need a reference from the university for my remortgage application. I sent a very polite email asking who at the university I should provide as a reference. I got a VERY rude email in response almost immediately saying they won't provide a reference. This response was within an hour even though I emailed that exact same email address for help with something else over a week ago and have had nothing back. The last time I emailed for help before that, I phoned after two weeks and was told I was on "today's list". I got a rude and unhelpful response a week later.
  • My offer letter incorrectly stated that my course was an undergraduate level course. I repeatedly asked them to rectify it providing evidence from their own website, a statement from the tutor etc to say it's not undergraduate etc. I needed it to say it was postgraduate for my funding. They spent months insisting it was an undergraduate course before then realising it was a postgraduate course. Their response at that point was to accuse me (in an email thread that showed our entire interaction) of thinking it was an undergraduate and condescendingly explained to me that it was a postgraduate.
  • During my undergraduate degree, I was working a night shift in the Students' Union and had a seizure. I was taken by accident to hospital, taken barely conscious from the trolley and put in a chair where I fell to the floor. My husband repeatedly asked the hospital staff for a bed and he and my boss confirmed over and over again that I hadn't drunk anything. No tests were done and twelve hours later (still on the floor), I was told I could go home "if I've sobered up". I had another seizure at a networking event two weeks later (in a suit) and was immediately given a bed and had multiple tests done. Turns out I was epileptic but the assumption is that the only thing ever wrong with a student is alcohol.
  • A friend of mine died after being thrown out of a bar and left on the pavement. She's Muslim and doesn't drink but she was diabetic and had low blood sugar - they just assumed she was drunk.
  • My undergraduate university have one member of staff assigned to each student to provide employment references. I'd applied for quite literally my dream job and was just waiting on my reference. I emailed her many times requesting that she complete it and the firm extended the deadline repeatedly. Eventually, they withdrew my job offer. The next day, the member of staff emailed me a link to another job (not even close to the same thing) with the subject line "FYI".
  • Students in my town must be registered with the university GP, not a local GP - but there are only 5000 spaces at the GP (which has one GP working two and a half days each week).
  • I studied a language module during my degree and each week someone had to do an assessed presentation for 25% of our grade. Our lecturer went on strike for three weeks so those three students received 0% for that assessment.
Perhaps my perspective is skewed because of my age and because I've always worked full time whilst studying (and married, with a child etc) but I really notice that in any environment where the person knows I'm a student, I get no respect at all. Otherwise, people are perfectly pleasant. Can someone explain why this is?
OP posts:
worstofbothworlds · 02/07/2020 19:12

I wish we had someone to write student references. I can't always do my students' references as quickly as I'd like. I said I'd do this as my ONLY thing on maternity leave though as I knew nobody else would know them like I did.

DominaShantotto · 02/07/2020 19:18

I'm a mature student, and with the exception of one of the admin staff, I find ours to be incredibly helpful. You have to get through the generic uni admin staff and into the departmental staff, but once you do that - ours can't be helpful enough.

The only exception we have is the member in charge of placement admin who goes straight from initial email asking for info to public blaming snark (doesn't use the bcc field and sends an arsey email to everyone going ballistic that something's not been returned instantly). I did take a bit of pleasure when I got the most recent one from her, of going through my inbox, finding the date I'd sent the required stuff back (the day she'd sent it out in the first place) and ever so chirpily commenting that since it was the period the uni were changing over into online format I understood staff had been very busy adjusting to the changes and it possibly got lost in an inbox somewhere, but here you are - I kept it saved. She didn't even bother to acknowledge that reply.

I've had to defer assessment because of the schools nightmare over Covid (the kids will always come first) - no problem, the department administrator was trying to sort it for me on the world's slowest laptop she'd retrieved from the loft bless her... I've had to work with my tutor to formulate alternative plans if schools are still fucked up and I can't commit full-time... they are happy to work with me to split modules over two years if required even if it's never been done with the course structure as it currently is yet (we don't think I'm going to need to do this - but I figured working on the back-up plan is smart in case)... they've had a load of shit and u-turns and promises from uni management pledged to students without even telling the staff what has been promised - chucked on them and they really have been awesome in terms of still trying to be as helpful as they possibly can.

I do have a cracking department though - the uni generally is meh and is one where MN would clutch pearls in horror at their kids going there as it's an ex-poly.

MadameButterface · 02/07/2020 19:23

that sounds rotten op, I'm sorry that's been your experience.

francienolan · 02/07/2020 19:32

I was a foreign student and once woke up at 4am my time for a scheduled call with someone in the uni office who only worked mornings to be told rather snidely that they couldn't help me at all with my visa, as if I was an idiot asking them to fill out the application. Then they forgot to give me my CAS number and it almost resulted in my being rejected for the visa.

We were also subjected to a very smug lecture during fresher's week about British manners and how people here eat with their mouths closed. (They hadn't met some of the Brits I've met I suppose.)

The first week of classes we were told we couldn't become ill and miss more than two days or they would report us to immigration.

I'll add that foreign students pay more for UK universities and the one I went to relied on those fees in particular to survive. Still treated like scum, mainly by the office specifically for dealing with foreign students.

I had a good education from professors, I will say they were respectful and good at their jobs in my experience.

I am positive local students can be treated horribly too and none of the OP surprises me I'm afraid.

worstofbothworlds · 02/07/2020 19:34

The first week of classes we were told we couldn't become ill and miss more than two days or they would report us to immigration.
Unfortunately the Home Office does suggest that we should be their snoops.

StudyBuddy · 02/07/2020 19:40

@francienolan That sounds awful and I can 100% believe it. If it helps, any British student who knew of them telling you to keep your mouth closed whilst eating would have rolled their eyes so hard that they passed out. My undergraduate uni had a very high number of international students and it was just for the cash. They were the first to lose their minds when they thought numbers might be restricted by immigration targets. I can completely believe how rude they were to you. I once got an insanely rude email telling me that if I don't attend the EFL class I'm enrolled in (that I had no knowledge of) then there would be "repercussions on my immigration status". I responded pointing out that I'm British and English is my first language haha

OP posts:
francienolan · 02/07/2020 19:44

Unfortunately the Home Office does suggest that we should be their snoops.

I know, but it's really the way it was said. For what it's worth we all had been given that information by the home office upon receipt of our visas so it wasn't new information (just harsh presentation of it!)

I don't regret going to uni here at all, but there were parts I never would have expected!

WaffleCash · 02/07/2020 20:02

I had a number of similar incidents at uni

  • taking friend to hospital in a taxi as they (hall wardens) wouldn't call an ambulance to halls. She had viral meningitis, it was only about 3 weeks into first year ( it was a while back before people had mobiles! )
  • uni friend died, police investigation, inquest etc. Tutor said still had to attend field course or would fail second year. Had to cut course short to attend funeral. Extenuating circumstances application refused
  • needed a reference for postgraduate study application, personal tutor had retired, all the other lecturers refused to provide a reference as didn't know me well enough, my project tutor wasn't employed by university so wasn't suitable
Chicchicchicchiclana · 02/07/2020 20:04

Too long for me, sorry.

StudyBuddy · 02/07/2020 20:12

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

StudyBuddy · 02/07/2020 20:14

@WaffleCash My uni also had a meningitis outbreak with a few students dying. One died on a university trip on the coach - it was truly horrific. They started doing the meningitis vaccine for students just after my time. Public Health England were saying everyone at the uni should be vaccinated to prevent more of us dying but the uni refused to pay - they said PHE should be paying but they also refused.

OP posts:
Chicchicchicchiclana · 02/07/2020 20:15

Well, I'm quite interested in the subject and I'm really not a weirdo. So I clicked on the thread out of curiosity but lost interest because your op was so long and dense.

It's just feedback, no need to get defensive.

Haha.

StudyBuddy · 02/07/2020 20:17

@Chicchicchicchiclana If you were interested then you'd read it. If it's too long for you to have the energy or time to read it then you wouldn't have the time or energy to comment.
I don't think anyone here needs your "feedback". Very bizarre.

OP posts:
SchrodingersImmigrant · 02/07/2020 20:22

If you were interested then you'd read it.

I agree with that. And I am not fan of looooong posts

rosiejaune · 02/07/2020 20:24

I had mixed experiences at uni.

I was given extenuating circumstances for some exams I'd done badly on in my 3rd year, due to a long illness (though I suspect that's only because the professor making the decision had just had a heart attack himself).

I didn't receive any support for my issues related to being disabled, but I didn't have a diagnosis then. I still think the pastoral staff should pay more attention to people struggling though, and address it proactively. I have no idea what, if any, disability support was available, but my academic tutor was useless, and nobody seemed to notice or care I found the work difficult. I left uni with a low degree (2:2), no study skills, and no job applying skills.

When I went to IT to report an email issue (emails I knew I should have received were not reaching me), they insisted I must have just read and deleted them and forgotten about it. It tooks weeks for them to investigate properly, and then they caught my abusive partner (ex shortly afterwards) on CCTV logging into my email account in a university computer room. He didn't want me to do anything without him, so he deleted my emails so I couldn't find out about my volunteer groups etc.

When the uni told me this, there was no apology for not believing me. And no support offered (I went on to get into another abusive relationship as I didn't know what to look out for then); they just said they'd given him some community service.

rosiejaune · 02/07/2020 20:25

[quote StudyBuddy]@Chicchicchicchiclana If you were interested then you'd read it. If it's too long for you to have the energy or time to read it then you wouldn't have the time or energy to comment.
I don't think anyone here needs your "feedback". Very bizarre.[/quote]
Well paragraphs would have helped. I read it, but it would have been easier to process with more spacing.

StudyBuddy · 02/07/2020 20:27

@rosiejaune Thank you - but there are paragraphs. There are literal bullet points.

OP posts:
SchrodingersImmigrant · 02/07/2020 20:28

The paragraph issue is as far as I know according to what device or app you read it on

Northernsoullover · 02/07/2020 20:28

It certainly sounds like you have had a shit experience. I'm almost finished at my university. One more year.. I've had a lovely experience. However we are a former HE college and not a top uni. There is an RG uni in my home town. A few students started there dropped out and changed to my course. They said that for all its prestige they hadn't had a good experience but didn't elaborate. I can't help but think that maybe some universities are just too big.

Crinkle77 · 02/07/2020 20:33

[quote StudyBuddy]@Iwalkinmyclothing I am CONSTANTLY telling people I'm "Mrs", not "Miss". Everything was always "Dear Miss X" on every email. I got married whilst I was a student and it caused chaos. The university put a compulsory lecture on my wedding day during the Easter holiday with two weeks notice. They told me I couldn't progress on my course unless I attended. I obviously wasn't going to reschedule my wedding for them hahaha.
At one stage my university actually phoned my mum to talk about my year studying abroad - they invited her to the university to attend a presentation about what happens when we go abroad. I was married, I have absolutely no idea how they got her phone number. She thought they were mental.[/quote]
They phoned your mum, wtf? Have they not heard of confidentiality? At the uni I work in if a parent phones up we can't even confirm if they are a student at the uni. I'd love to know what uni it is. I'd like to think that my university would treat its students better than tgat.

Laks0007 · 02/07/2020 20:33

I just graduated and I can absolutely sympathize. My parents were also asked to join a conference call about what was going on at the university during COVID. I'm a 33 year old married woman.
The disorganization was unbelievable. I also worked, yet they had no qualms about rescheduling classes for the following day. Exam schedules published a week before the finals. Emails ignored and paying for the pleasure!

SchrodingersImmigrant · 02/07/2020 20:36

I wish my uni tried to call my mum😂 She is about 1000 miles away and would love to be told to attend presentation for her 30+ year old daughter's uni course! 😂

StudyBuddy · 02/07/2020 20:36

@Crinkle77 I couldn't believe it either. Technically they had no right to phone her and I genuinely do not know how they get her contact details. My husband was my emergency contact. It was really creepy. I'm lucky that my mum found it just as odd and creepy because there were some people whose mum's turned up to the uni for a presentation.

OP posts:
SchrodingersImmigrant · 02/07/2020 20:37

there were some people whose mum's turned up to the uni for a presentation.

Nooo😂

Crinkle77 · 02/07/2020 20:38

Absolutely everything is about the Student Experience for us.

Same here. We're not one of the Russell Group so can't just cruise by relying on that.