Didn't know where to post as I'm rubbish with mumsnet! Basically, I ordered some new bedding online from a popular store. Spent about £70 so not major money but still totally miffed!
Hermes sent me a text saying my parcel would be delivered from 10-2, being in work I couldn't get home for it (they sent me this text at 10am so not like I could've prepared for it). Then I got a text at 1pm saying they had successfully delivered it. I thought possibly they had left with a neighbour. Got home. No parcel anywhere (checked everywhere, back garden, bins etc...), I didn't leave a safe place as there isn't one really! No slip through letter box, have asked all of my neighbours basically if they've had it by accident.
I'm guessing it's been left on my door step and taken? Or not delivered at all.
Anyway, I've contacted the store and they have said that Hermes have definitely delivered it, it says they have a signature but I'm guessing this is automatic as many are not taking signatures because of covid. Nobody was in so it's impossible to have a signature. But anyway, the store said they are 'investigating' and will see what they can do and to give it up to 3 weeks....
AIBU to think that this is definitely not good enough? Can they really just leave a parcel on my door step and walk off knowing nobody is in? Has anyone been in a similar situation, will I even be sent replacement items? I know it's only trivial but it's stressing me!! What do I do.
Thanks 😊