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Share your dilemmas and get honest opinions from other Mumsnetters.

To not bother with shops any more

104 replies

YaWeeSkitter · 29/06/2020 17:26

For the first time since March I have time to go for a walk to the local shops . Most of them have been open for the whole time as they are essential (co-op ,Wilkos, farmfoods) but a few have recently reopened so thought it would be a great opportunity to have some normality.

I only went into shops that had no queues outside as it was really windy and threatening rain and I had limited time.
So Wilkos was okay with not many people in but it looked like a closing down sale. I asked an assistant if they were in fact closing but she said they had had a lot of customers. So I couldnt get what I needed since there were just empty shelves.
The co-op was better and I got a few reduced priced ready meals. Except the self serve till didnt read 2 of the discounted labels and when I pressed the help button the woman on the serviced till cancelled it. I pressed again - she cancelled it . This went on for about 6 times. I couldn't leave and go to the serviced till as there was a queue building up because the woman who kept cancelling my help request was struggling to serve the one customer she had ( only finding cigarettes) and the other assistant had to get involved. Eventually the other assistant was able to leave her and see to me.

Then I went to the Card factory. No-one else in the shop and I found the card I wanted. All good.Follow the arrows round the shop and arrive at the till and go to the line in front of the till. Where i was then shouted at by the assistant from across the shop. I was in the wrong place. How? Apparently although it was a marked line at the end of the arrows it actually meant no entry! I had to retrace my steps( remember I am the only person to be served) and go to the spot on the floor that was some way short of the arrows that was the designated waiting to pay queue end. The assistant had to lean sideways from behind the counter to take the card from me . I had to go round the front to pay and take the card back from her.

It was all very annoying .

And I am used to being out and about. I have worked all the way through and had to buy food and essentials so its not as if I am unused to the new way of doing things. Lord knows what it must be like for those who havent been out much in the last few months.

OP posts:
Lurchermom · 30/06/2020 08:13

Problem is whereas we all think "use your common sense, if I'm the only one in the shop..." To the retail worker you could be the mystery shopper that gets them fired /in serious trouble. It was what I hated most about my years as a retail manager. You wanted desperately to give your customer a human experience but if you didn't follow script and they were a mystery shopper, your head was on the line. Awful.

stellakent · 30/06/2020 08:14

I had a lovely time mooching around town yesterday. I browsed around Zara and Next, looked at the White Company sale, had a nice wander around Tiger and spent a happy half hour in Waterstones. I then got a takeaway latte from Starbucks and a sandwich from M&S and sat in the park and read my book for a bit and went home. Everyone working in the shops was polite and chatty.

The arrows etc are annoying but it wasn't the end of the world. I was just thrilled to be in a bookshop after nearly 4 months!

Drivingdownthe101 · 30/06/2020 08:16

How did anyone ever find looking at consumer products joyful ? How depressing

Ahh, that faux disbelief that others could possibly find different things enjoyable, designed purely to make the commenter look superior. Should be a MN trademark.

If you genuinely don’t understand that different people find different things enjoyable, I think you need to broaden your horizons a little.
If you just want to act superior then save it, no one cares.

PollyPelargonium52 · 30/06/2020 08:21

Whereas it is very easy to get confused with the arrows I have been finding Wilkos a very pleasant experience. One of the few highlights.

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