Advice - I purchased a product - buyer wants to keep warranty !!!

[barnetparent]

Hi All
I'm hoping someone will advise. I have just bought a music mixer for my daughter as she is studying sound recording. The machine cost £450.00.
I've received the machine but when I read the receipt, the seller has added a note saying the warranty will remain with them?
I emailed the manufacturer, who said the product has not yet been registered and the warranty is specific to the machine.
However they cannot let me register is unless I can provide the original purchase receipt.
I contacted the seller to advise they cant use the warranty as I am the new owner of the machine. They still refused stating they had every right to hold the warranty.
Is this legal?

Thanks in advance.

Warranty’s don’t transfers between owners. The person who originally purchased the item is who the warranty belongs too.

I am not a lawyer but my understanding is that your contract is with the company you bought from, not the manufacturer.

You rights to repair or replacement in the case of the product being faulty are not affected by any daft warranty paperwork or registration nonsense.

No idea what the sellers are trying to do though - there seems to be no benefit to them.

What do they think they are holding the warranty for? They are no longer in possession of the product. They are 100% in the wrong and it makes me think they're up to no good somehow. You purchased the item, it and the warranty belong to you. Don't you have a receipt? I would contact the manufacturer again.

It’s odd, but I don’t see why it would be a legal issue - if they didn’t offer it for sale with a warranty, I don’t see what they’re doing wrong by not giving it to you now.
Despite it being very odd if it’s worthless to them!
When you say they wrote it on the receipt, I suppose you mean their own receipt to you, as if you had the original receipt you could register it yourself.
Sounds like a private sale and the item was stolen in the first place, hence no receipt and not wanting to expose that via the warranty!

Oh is it an actual this shop? I presumed second hand on eBay.

So you bought the product second hand?

I would have thought it would depend on the contract you had with the seller. If they said “like new” or similar then that would seem to be untrue and I’d be tempted to return, though maybe check what the warranty says because sometimes they can’t really be passed along.

I would also wonder why they’d want to keep the warranty, it’s surely of no use to them - could it be stolen?

Did you buy second hand from a random person or from a retailer? I'm so confused

Sounds like a private sale and the item was stolen in the first place, hence no receipt and not wanting to expose that via the warranty

That was my thought - it’s not under warranty for whatever reason and they don’t want you to know.

they cannot let me register is unless I can provide the original purchase receipt

Presumably because .....

Only the person who bought the item can make a claim, unless your warranty or guarantee uses the phrase ‘third party rights’. It’s important you look out these words if you bought it second hand or were given it as a gift

www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/claim-using-a-warranty-or-guarantee/

Oh, if this is a private sale and the machine was as described - that's all you're entitled to - the machine.

Manufacturers sometimes accept proof of purchase as receipt instead of an actual receipt. That might be on the sellers personal online account, which they cannot give to you because the warranty is there's and is under their name.

But anyway unless they're a major distributor, which it sounds like they're not, then no you're not entitled to warranty as you've bought a second hand product.

I didn't think warranties transferred with ownership either

I bet you it was nicked and they don’t even have the receipt. There’s literally no other reason for them to keep it. Unfortunately I think you’re going to have to let this one go.

What do they think they are holding the warranty for? They are no longer in possession of the product. They are 100% in the wrong and it makes me think they're up to no good somehow. You purchased the item, it and the warranty belong to you. Don't you have a receipt? I would contact the manufacturer again

It’s either what @EmbarrassedUser says or they plan to make a dodgy insurance claim and need the paperwork to show it was in their house/owned by them. What other reason could there be?

I would guess that they are not the original owner of the item. Either its stolen or they bought it second hand. They could also be planning make a false insurance claim although it is unlikely.

Return it its probably stolen

As pp. Warranties are for the original owner only. If unregistered then companies will often let anyone register it with the original receipt, but there's no way in Hell I'd give you an original receipt that may have my bank card details on as well as full contact details.

Second hand goods (even new / as new ones) are cheaper for a reason. That reason is no warranty. The seller was upfront. Why do you think they owe you anything?

It's either stolen or they are pulling a fast one.
May have bought a replacement and they are planning on claiming on that?
I would be asking to return it for a full refund.
Sounds very odd.

They do t want you making a claim in their name.

Don't

@OoohTheStatsDontLie

I didn't think warranties transferred with ownership either

You can sometimes transfer warranties to a new owner, obviously within the warranty period, but the company covering the warranty will usually charge a fee for the transfer into a new name and will usually require receipts. I've done it with a washing machine purchase. Its always worth checking but not all companies do it.

Did you assume you would get a warranty or did it specifically say it would come with one and the seller has gone back on that? How did you purchase, how did you pay?

Some warranties are transferable, we have a car warranty which specifically states it can be transferred so it's not necessarily as clear cut as original purchaser has warranty and if they sell within the warranty period the warranty is lost.

Most people don't register products for warranty anymore. They just keep the receipt and deal with it if a problem arises. Some warranties will insist on being registered within a certain time period after purchase. This is a very much depends situation.

It’s impossible to say unless we know if it was bought from a business or a private individual.

Did it say it came with any guarantee?