Advice - I purchased a product - buyer wants to keep warranty !!!

[barnetparent]

Hi All
I'm hoping someone will advise. I have just bought a music mixer for my daughter as she is studying sound recording. The machine cost £450.00.
I've received the machine but when I read the receipt, the seller has added a note saying the warranty will remain with them?
I emailed the manufacturer, who said the product has not yet been registered and the warranty is specific to the machine.
However they cannot let me register is unless I can provide the original purchase receipt.
I contacted the seller to advise they cant use the warranty as I am the new owner of the machine. They still refused stating they had every right to hold the warranty.
Is this legal?

Thanks in advance.

Could you at least ask for a copy of the receipt? That shouldn't be an problem - unless it doesn't exist.

If they hadn't put the note in, would you have even thought about the warranty?

Any running short recommendations? I feel I might melt in my leggings even in the evening relative cool.

I haven't had time to RTHT but I'd contact Trading Standards.

It occurr to me that the product might be a fake and so the supplier won't be in a position to provide the paperwork you require to register for a warranty. I would certainly email the supplier and put this to them.

In these days when even large and previously reliable companies like Debenhams are in trouble I wouldn't want the warranty contract to be held by them. If they fold it'll be hell making any claim.

@UnaOfStormhold I think you might be on the wrong thread :)

Warranty’s don’t transfers between owners

That depends on the terms of the warranty. Some do.

I'd return it personally. Something doesn't sit right with this.

I think the reason why the seller is keeping hold of the warranty is because they can use that to get another one just by saying it’s broken or they have stolen it and don’t have a warranty at all and don’t want you know that either way it’s sound dodgy.

Would you have asked for this if they hadn't made a note on the receipt?

I've never assumed i'd get the warranty with second hand goods, because any terms and conditions i've read said they aren't transferable.

I wonder is it possible that this seller has had to deal with a whole load of hassle in the past when people hassled them over broken things and that's why they make it clear now that they won't deal with things like that!

The seller is certainly up to something dodgy. Either it is stolen or involved in an insurance fraud.
I doubt there is much you can do about it though.

Oops, sorry about earlier post on the wrong thread!

Will they give you a warranty for a token transfer price.

Update.
Actually the mixer was sold as brand new in the manufacturers sealed box.
I am agree with several of you who think it may be an insurance claim scam, and I'm guessing they have already made the claim and been paid out.
Good news is, I contacted the manufacturer, who confirmed it was not registered yet and had not been reported to them as stolen (it requires software to operate and the manufacturer can tell if the machine is in use)
Interestingly, they have stated via email that that the any warranty would transfer automatically to the new owner.
They have reassured me that should I have any problems with the machine within 3 years, they will fix it provided the fault is covered by the original warranty.

Thanks all

Again, you don’t say whether it was bought from a business or from a private seller.

Warranties are not legally binding in any event.

Hi @barnetparent,
I know this isn't to do with what you actual asked but I was just curious whether your daughter is doing the Tonmeister course?

This. I would not want a stranger having a receipt of mine showing address, account / order number, card / payment details (esp if I had bought through a catalogue or some such. I'd be concerned someone would be able to purchase things for themselves on my account.