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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Should I complain about my GP?

45 replies

ReginaaPhalange · 23/06/2020 13:02

Just before covid kicked off, I had been having excruciating pains in my lower abdomen. I had the instinct that it was gynae related, seeing as I had a double period that month.

I made an appointment to see the first available GP and it was a male who I had seen before in the past.

Straight away I felt he dismissed me and continued to explain I had bowel spasms. I suggested it could be gynae hence the double period but he said no, it was bowel spasms and prescribed me naproxen. He said if things didn't improve next week to go back and see him.

The naproxen made me severely constipated to the point only a suppository helped. I looked pregnant because i was so badly constipated.

I went back the next week and told him this and he said "ok, doesn't appear to be bowel spasms then". He done an examination of my tummy and when I said the pains were lower down he said "that's interesting, it seems it's a inguinal hernia. I then went on about gynae and he asked if I was pregnant. I said no and he then said "well how do you know, have you taken a test?" I said no but had bled twice that month. He then got me to provide a urine sample and confirmed I wasn't pregnant and ruled out ectopic pregnancy there. He told me he believed it was a hernia and to keep at the naproxen. I refused as I had to remind him how constipated I was with it so he said to take 30/500mg cocodamol. He repeated if not better next week come back.

Back again the following week, this time with my husband. I explained the pains are still the same, I'm off my work because of the pain and feeling woozy on the cocodamol. I asked to be referred for a gynae scan and he refused. I asked for an internal examination but he refused as I was still bleeding at this point. He asked me if I have any underlying health conditions (he should know this with my record being on his screen). My husband reminded him that I have anxiety and the GP smiled, crouched down to eye level with me and said "ah, anxiety can cause a lot of symptoms which aren't actually there. It can all start from being in your head". He said to me to continue with the cocodamol but didn't ask me to come back if still in pain.

In tears I left and spoke to the receptionist to ask to have an internal examination from any other gp except from him. I got an apt for the next week with a female (she was new so didn't know she had started). She inserted a speculum and straight away she was concerned. She removed it and it was covered in blood (I wasn't on my period at this point). She referred me for an urgent gynae scan which I got a call less than 2 weeks later asking me to go in the next day. It was then revealed I was suffering from bad PCOS and both my ovaries were covered in enlarged cysts which were causing the pain.

Since then I have been in touch with the female GP and we have a plan in place for pains etc on what I can take for it to manage it when I get a flare up.

My question is, now that I've had time to digest it all over the last few months, should I complain about the male GP? I feel so upset and hurt that he basically said it was al in my head!!!

OP posts:
WombatStewForTea · 23/06/2020 13:10

Yes absolutely.

IAintentDead · 23/06/2020 13:11

Yes

PanamaPattie · 23/06/2020 13:13

Always!

Nutrigrainygoodness · 23/06/2020 13:15

What could have happened if this wasn't picked up?
How long would he have left you in pain, before doing something about it?
Absolutely complain.

Gimmecaffeine · 23/06/2020 13:16

Yes. Abdo pain and bleeding (the 2nd period) could have had many causes, none of which he investigated or examined you for.

The comment about anxiety shows astonishing ignorance and contempt.

Write to the practice manager.

NameChange84 · 23/06/2020 13:17

I’m so sorry, what awful treatment. Contact the practice manager and make a formal complaint. This Dr seems clueless about how to treat women, is he some sort of time traveller from 1865?!

Kaj29 · 23/06/2020 13:18

Yes absolutely report him.

Shinebright72 · 23/06/2020 13:21

Yes. I only book in with certain drs even if I have to wait. Some of them are not really willing to listen and have a very poor bed side manner.

11MrsLuther · 23/06/2020 13:39

Yes, please do.

caramelbun · 23/06/2020 13:42

Yes OP please complain.

GreenGordon · 23/06/2020 13:42

Yes

ReginaaPhalange · 23/06/2020 13:46

Thank you all so much for taking the time to read and reply to my post.

I will get a letter typed up and sent off this week.

OP posts:
Nartl0ngNow · 23/06/2020 14:13

Wow, this behaviour still happens?!
What a disgrace!
Yes.

Ffsnosexallowed · 23/06/2020 15:11

Yes, please please complain. Another example of doctors not taking a woman seriously.

Mxflamingnoravera · 23/06/2020 15:20

It is not just male doctors. My GP laughed when I went with a rectal prolapse and said she had seen 6 that day and mine was nothing compared to the others she'd seen. She said the gynae would laugh if she referred me. I sat in tears asking if this meant that I was to be left having to (excuse the graphic detail) put my fingers in my vagina to push against when having a bowel movement and she said "yes". She wrote me a prescription for a kegel exerciser.
I referred myself to a gynea surgeon privately I was so distressed, I could feel my bowel in my vagina. HE told me that I had a rectal prolapse and that it needed proper investigation for which he would refer me back into the NHS. He was fab.
I complained about the GP and the practice manager apologised on behalf of the practice and now refuse to see the GP who had laughed at me and sent me home with my bowel protruding into my vagina.

I have now learned to manage to manage the prolapse without surgery but there are times when I feel like my arse is almost literally dropping out of my fanny. Horrible and horrible treatment from a GP. Complain and always ask for another doctor is my learning from this.

NameChange84 · 23/06/2020 15:33

As a complete aside, when I was having issues with a possible ovarian cyst bursting and also an Inflammatory Bowel Disease the two male GPs I saw kept saying they thought it must be an inguinal hernia too 🙄. Even though it didn’t match the symptoms at all. One even said he was uncomfortable that I had come to visit him regarding a problem with my abdomen and that he would feel safer having someone else examine me! He said the receptionist should have arranged to accompany me when she knew I was a young woman with stomach pains.

Alas I was in my 20s and “nice” and I assumed I had done something awful so I didn’t complain. I would now though. I’m glad to hear you are following things up, hope you get good treatment from now on Flowers.

JamieLeeCurtains · 23/06/2020 15:56

I suggested it could be gynae hence the double period but he said no, it was bowel spasms and prescribed me naproxen.

This in itself - prescribing Naproxen for a gut/bowel issue - is questionable. Why not Mebeverine?

As for the rest ... I'm glad you are going to raise concerns. I hope you improve with better treatment soon, OP.

I know many wonderful GPs. This one sounds like ... an anomaly.

ktp100 · 23/06/2020 16:22

100%. You need to complain to the practice AND the regulating body. Send them both at the same time so that they don't get the chance to bury the letter and pretend they didn't get it or fob you off by telling you it has been dealt with internally.

Good luck, OP. And well done for demanding to see another doctor.x.

iMatter · 23/06/2020 16:31

Yes.

He's a disgrace.

ReginaaPhalange · 24/06/2020 14:25

My 1850 word complaint has been typed and I will be hand delivering it to the practice on my way home from work tonight.

OP posts:
AintNobodyHereButUsChickens · 24/06/2020 14:58

Bloody hell that is shocking! I'm so glad you're going to complain about this. I had loads of random bleeding last year and I went to my GP, braced myself for it to be brushed off as 'one of those things' but my GP was fantastic, he immediately ordered swabs, an examination, an ultrasound and possibly a colposcopy (it wasn't necessary in the end). It turned out I had a cervical ectropion which cleared itself up nicely.

ReginaaPhalange · 24/06/2020 18:35

Well that's the complaint in! Their policy on the website states they have 2 working days to acknowledge and 10 working days to feedback to me. I have only written to the practice manager at this stage.

Actually quite nervous! Scared to bump into the GP as I saw him a while back in Tesco and he just had this arrogance around him lol!! To be fair he has probably forgotten about me anyway with the amount of patients he will see

OP posts:
Ffsnosexallowed · 24/06/2020 18:38

1850 words???! Bloody hell. In my experience its best to keep complaints concise. You'll probably not get a response within the timescale.

Mrsmorton · 24/06/2020 18:42

I'd usually say no but this is outrageous. Why can't women get taken seriously?

DisobedientHamster · 24/06/2020 18:45

Definitely complain! Sadly, I'd never ever go in to be treated for 'anxiety' because then it's used to dismiss you and I'd certainly never bring it up.

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