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Share your dilemmas and get honest opinions from other Mumsnetters.

Should I complain about my GP?

45 replies

ReginaaPhalange · 23/06/2020 13:02

Just before covid kicked off, I had been having excruciating pains in my lower abdomen. I had the instinct that it was gynae related, seeing as I had a double period that month.

I made an appointment to see the first available GP and it was a male who I had seen before in the past.

Straight away I felt he dismissed me and continued to explain I had bowel spasms. I suggested it could be gynae hence the double period but he said no, it was bowel spasms and prescribed me naproxen. He said if things didn't improve next week to go back and see him.

The naproxen made me severely constipated to the point only a suppository helped. I looked pregnant because i was so badly constipated.

I went back the next week and told him this and he said "ok, doesn't appear to be bowel spasms then". He done an examination of my tummy and when I said the pains were lower down he said "that's interesting, it seems it's a inguinal hernia. I then went on about gynae and he asked if I was pregnant. I said no and he then said "well how do you know, have you taken a test?" I said no but had bled twice that month. He then got me to provide a urine sample and confirmed I wasn't pregnant and ruled out ectopic pregnancy there. He told me he believed it was a hernia and to keep at the naproxen. I refused as I had to remind him how constipated I was with it so he said to take 30/500mg cocodamol. He repeated if not better next week come back.

Back again the following week, this time with my husband. I explained the pains are still the same, I'm off my work because of the pain and feeling woozy on the cocodamol. I asked to be referred for a gynae scan and he refused. I asked for an internal examination but he refused as I was still bleeding at this point. He asked me if I have any underlying health conditions (he should know this with my record being on his screen). My husband reminded him that I have anxiety and the GP smiled, crouched down to eye level with me and said "ah, anxiety can cause a lot of symptoms which aren't actually there. It can all start from being in your head". He said to me to continue with the cocodamol but didn't ask me to come back if still in pain.

In tears I left and spoke to the receptionist to ask to have an internal examination from any other gp except from him. I got an apt for the next week with a female (she was new so didn't know she had started). She inserted a speculum and straight away she was concerned. She removed it and it was covered in blood (I wasn't on my period at this point). She referred me for an urgent gynae scan which I got a call less than 2 weeks later asking me to go in the next day. It was then revealed I was suffering from bad PCOS and both my ovaries were covered in enlarged cysts which were causing the pain.

Since then I have been in touch with the female GP and we have a plan in place for pains etc on what I can take for it to manage it when I get a flare up.

My question is, now that I've had time to digest it all over the last few months, should I complain about the male GP? I feel so upset and hurt that he basically said it was al in my head!!!

OP posts:
user1577326785 · 24/06/2020 18:51

In my experience concise complaints are used as an excuse to fail to adequately investigate, so I can understand writing something more comprehensive.

ReginaaPhalange · 24/06/2020 19:04

I felt I had to write down everything that happened because I know for a fact that he wouldn't have documented my records which the things he said or what we discussed.

OP posts:
isadoradancing123 · 24/06/2020 19:07

Am very glad that you complained

thecognoscenti · 24/06/2020 19:12

Good work, OP. Ignore the person who told you it was too long; I think a forensically detailed account can often be necessary, to prove you've been paying attention and aren't trying to gloss over anything. I had cause to complain about a doctor once and I don't think I was the first, because the hospital confirmed that he was no longer going to be locumming for them after that. You could be one of many.

DefinatelyAWeeGobshite · 24/06/2020 19:20

Yes definitely

Room101isWhereIUsedtoLive · 24/06/2020 19:21

It's good that you have submitted a complaint. Change is a long slow hard process, but if we all add a raindrop, hopefully it will lead to the change that needs to be implemented, when it comes to women and their valid experiences, being devalued, by people who really, at a very basic level should be trying to help you, not fobbing you off with drugs and refusing to action proper investigations.

DefinatelyAWeeGobshite · 24/06/2020 19:21

Oh strange! I couldnt see any further updates when I’m posted, I’m glad you’ve complained!

ECBC · 24/06/2020 19:29

Gosh that’s really bad. You have my sympathies

ReginaaPhalange · 24/06/2020 19:35

Thank you to every one of you who has taken the time to reply.

I will update you as soon as I get the outcome. Willing to bet it will be a standard "we see no fault and we had to explore all avenues" or the "we will ensure we do better next time".

OP posts:
ReginaaPhalange · 09/07/2020 23:37

No update as of yet - the practice manager advised that the GP was working at another practice to alleviate back logs with the current situation and that he would be back by Monday 13th into his usual practice. The PM advised I will have a reply by the end of next week. I said that's fine as I understand the current situation.

I will update further once I have had a reply.

OP posts:
cakewench · 10/07/2020 00:26

Thanks for updating even if it’s a non update! I hope you do get a response, this sounds awful.

WhatKatyDidNxt · 10/07/2020 00:30

Yep, glad you’re complaining. He sounds neglectful and arrogant. Especially the comments about your anxiety. I know it’s not pleasant when your GP is clueless, l have had to make a few complaints about my GP’s due to their short comings

vixxo · 10/07/2020 01:20

Yeah he sounds clinically shit, however the main thing is that he totally dismissed your concerns and made it seem like it's all in your head, absolutely not on.

mellowgreenspring · 10/07/2020 01:29

I'm sorry this happened to you, I'm afraid its very very common as any endometriosis suffer will tell you along with any female issues. Endo has an average of 7-11 years to diagnose. Due to this precise reason.

To anyone reading this thread you need to read ian amazing book called pain and prejudice , by Gabrielle Jackson.

It explains exact what happen to you and why and what need to change it's just eye opening for any women to read and my poor DH has had to listen me me reading out statistics.

Really recommend it as it will help you not feel so alone when this crops up.

AncientRainbowABC · 10/07/2020 01:41

I’m sorry to read what’s happened and I’m glad you complained, OP. Doctors can be particularly dismissive when it comes to women. It’s simply unacceptable.

As an aside, maybe 4 months ago, I spoke to an established GP at our practice about chest pains, tiredness, excessive sleep etc. I’m high risk for PND and my records show that. She listened to my chest and said it was all clear so “just go take a holiday, do you have sisters?”. I left in tears but never said anything, just refused to see her again. Another GP did later help sort this out, it was anxiety. Just last week I was talking to another local mum who had had similar dismissive treatment and no real help from the original GP. I felt so bad not complaining. Still do. My point is, even if it turned out ok for you, someone else may not be. So it’s brilliant you’ve raised it.

Annabanana1234 · 10/07/2020 06:17

@AncientRainbowABC you can still make a complaint now. They need to be taken to task.

ReginaaPhalange · 16/07/2020 22:39

So I got a response yesterday (just seen email was in junk folder).

I got the standard apology and invited to call the practice manager if I want to discuss further which I think I will!

OP posts:
Worms101 · 16/07/2020 23:57

It sounds like a terrible experience but the key question will be “did the patient come to any harm?”- if not, likely to be brushed under the carpet with possible re-training/reflection for that GP.

AncientRainbowABC · 17/07/2020 19:42

Now you’ve come this far, I would, OP. It absolutely wasn’t right what happened. I’d be asking to hear what measures they will take to ensure the practice learns from this and so it doesn’t happen again. I hope it goes ok and it’s so good you’ve raised it.

Surviving1 · 17/07/2020 23:34

I don't know if i would waste time complaining about him, but I would never use him as a doctor again.

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