So last year I booked a catering van for a large party I was going to have to celebrate a milestone (100 odd people). It was a big deal for me as I don’t really have the money to do it but saved for a good while to hire venue and food etc. It became apparent that the party could not go ahead for obvious reasons so I emailed the company to request a refund of my deposit (nearly £200) saying politely that I may rebook once I’ve sorted out rebooking everything else but also wasn’t sure when this would happen as we are away next summer (hopefully). They didn’t reply to my email. Or the next one. I then contacted them on social media. I told them I was upset no one had got back to me and could they answer the emails I had sent? They were really quite rude and abrupt saying hadn’t I noticed there’s a pandemic on and that I needed to be patient and the office wasn’t staffed everyday (although they constantly update on FB and were still out working with a mobile van so think this is untrue). They told me only someone in the office on Mondays due to Covid so would have to wait for a reply. Immediately blocking me from making any response on messenger or their FB page. I felt a bit bad about it but had just wanted a reply to my original email and didn’t feel like I’d been impatient or out of order. I then waited until Monday and got a curt email at around 5pm asking me what I wanted to do and offering me 12 months to rebook and would I let them know. I wrote back explaining that I had let them know and I just wanted a refund, I explained my predicament once again, the venue I booked isn’t even open anymore to hold the party (it was happening in July) and too many people to safely go ahead. I explained I wasn’t sure I could rebook in 12 months as we might not even be here. I was polite but I did mention how rude I thought their Social media guy was and that he instantly blocked me and it made me reluctant to deal with them again too. That was four weeks ago. I rang early this week and was told that the boss would ring me back that day (Tuesday) He hasn’t. I then emailed giving my account details but nothing and it’s now Friday. AIBU I’m not getting my money back? should I just drop it? I realise everyone is struggling during this virus but I too have lost my job (freelance) and £200 is a lot of money. I can’t really afford to let it go but what can I do if they just don’t pay? I actually haven’t had anyone really speak to me in person about it and that seems a really rubbish way to run a business.