To be fu****g pissed off!

[croquetas]

Bought a gift item from Jack Wills, which didn't fit the recipient and was sent back as I ordered next size up to be delivered in time.

Several days later Jack wills has now refunded me less 4.99 delivery. I've only ever experienced this with HOF, which was my last ever custom with them. Ironically, this is now part of mike Ashley's sports direct.

While I appreciate the retail sector work on small margins and there are loads of cheeky fkrs out there, It defeats the point of online shopping to deduct shipping if an item has to be returned. AIBU?

It’s in the link that Standrewsschool posted. Scroll down and it’s there

I think YABU. If goods are faulty a retailer will usually arrange free collection and refund your original postage. Some may even send the replacement FOC. But I have never heard of getting postage refund if something doesn't fit.

YABU in two accounts.

The first being the fact you starred out fucking. You're (I assume) a grown up, you can swear on this board, but it's not a necessity. If you can't type the word, don't fucking use it.

The second is thinking that you'd be refunded for the postage they've already paid to ship the item to you. Don't be daft. You'd not expect a shop to refund you your bus fare would you if you had had to return to a store?

In future best to buy two sizes and return one. It's annoying though. I once bought an expensive lamp which looked beautiful in the photos but was very cheap and crappy when it arrived. I was pissed off I had to pay £10 to return it, but I've learnt from it.

Never known ANYWHERE that refunds P&P. Why on earth would they?

That is strange most online retailers I use don’t charge for exchange.

Definitely not a marketing person. Just find them so so comfy and my red ones look super cute with turquoise toenails

Why isn't there a standard system of sizing? Its no different from adopting a standard system of weights and measures.

If retailers won't adopt a standard sizing then its not unreasonable to expect them to state the actual size of the item. Not all retailers publish a size guide online, and I'm fed up of guessing whether or not an item will fit.

Why isn't there a standard system of sizing?

That wouldn’t stop an item being unflattering or not to a gift recipient’s taste though, so the gift could have still been declined as it was here

@AllNaturalIngredients - www.legislation.gov.uk/uksi/2013/3134/regulation/34/made most easily explained in the model instructions here (see 'Effects of cancellation'): www.legislation.gov.uk/uksi/2013/3134/schedule/3/made . It's also set out very clear on MSE, but I don't know if I can link to that.

@GruffaIo thank you 😊 I can’t open links from phone but will be sure to look up on computer later

You paid for a service, which was to deliver the item.

@GruffaIo

OP doesn’t state anywhere that she formally requested a cancellation of the order so that legislation doesn’t apply. A standard return isn’t the same as a cancellation request.

It's not clear if the OP means the original charge for shipping, or a return postage charge.

If original shipping charge - the seller only needs to refund this if you exercise your statutory right to cancel with 14 days of receiving the order. To do so, you need to notify them and return the full order. They only need to refund the cost of standard delivery (even if you paid for an express fee).

If refund postage charge - the seller has to allow a return and refund (there's some incorrect info up thread) but they're not obligated to refund the fee you paid to send it back.

Source: I work in this area.

@Mnthrowaway20202 hence my use of the word 'if'.

@GruffaIo big “if” though, isn’t it? Makes your posts completely irrelevant otherwise

Someone needs to post where on earth it says she will get £4.99 deducted for returns?!

Sorry OP. You are definitely BU on this one.

If the OP means she has not been refunded the £4.99 delivery charge then she can get it back if she has sent back all items in her order.

If you reordered and they have posted something out again that will be the reason you have been charged delivery.
If you had returned the item within 14 days and no replacement sent your delivery would have been refunded.
Mike Ashley now owns Jack Wills so it will be interesting to see if he cheapens the brand.

It’s fairly standard OP, YABU.

Normal practice I'm afraid.

Why should they be out of pocket because you bought the wrong size?

I shop online regularly from a small pool of clothing retailers. I'm familiar with their sizing and quality and hardly ever return them, but in the few cases that I have, I have never been charged postage in retrospect. Although in a lot of the cases I have had to pay return postage - which I'm 100% happy with. Some send free return label.

With JW, item was bought for a family member and as it turned out, their sizing is different as it did not fit the recipient. I paid to have the item returned, but to be refunded less the original postage fee is something I'm not used to. I've only ever experienced it once with HOF and I queried it - and I was refunded.

While logic dictates you should be charged to have clothes delivered, clothing retailers already factor in delivery cost. To charge 4.99 per order regardless of quantity or weight is a lot.

It appears some retailers are now view postage as additional revenue. I would expect primark (if they sell online) to charge non refundable postage fee, given their very little margins.

As some have already pointed out, you should be refunded postage, legally, provided you returned the item in condition received and within set time frame. I argued this with HOF and they agreed and refunded me straight away. I have now emailed JW.

Sorry for the typo

So to clarify, you are talking about the delivery cost of sending it to you, not the cost to you to return it (if there was a cost)? That's how I understood what you were saying.

If you returned your entire order I think you should get the whole lot back including the delivery cost, according to the which link I posted earlier.

You should get your original delivery costs refunded.
You should pay for the cost of the return yourself unless the retailer offers free returns.
(According to Which?)