To be fu****g pissed off!

[croquetas]

Bought a gift item from Jack Wills, which didn't fit the recipient and was sent back as I ordered next size up to be delivered in time.

Several days later Jack wills has now refunded me less 4.99 delivery. I've only ever experienced this with HOF, which was my last ever custom with them. Ironically, this is now part of mike Ashley's sports direct.

While I appreciate the retail sector work on small margins and there are loads of cheeky fkrs out there, It defeats the point of online shopping to deduct shipping if an item has to be returned. AIBU?

The have to refund you the basic delivery charge. I.e. if you paid for next day delivery you would only get standard delivery charge refunded. Jack Wills are in the wrong. www.citizensadvice.org.uk/consumer/changed-your-mind/changing-your-mind-about-something-youve-bought/

Sainsbos charge £3.50 if you return via post.

Annoying but common.

This is one of the reasons why I don't do much clothes shopping online. I'm an awkward shape, top heavy and between sizes. Even my feet are awkward (narrow with a high instep). When you factor in the inconsistency in sizing as well, the chances of me buying something that fits without trying it on is remote.

With some shops (eg Sea Salt, Hobbs) I can order with a fair degree of confidence re fit, but others are really random (Next!), so after spending over £30 returning shite one month, I vowed to only order click and collect. At least then, you can try stuff on and just leave it behind if it doesn't fit.

@Nonotthisagain - that article states that the shop refunds delivery costs upon return not the cost of returning the items

@Nonotthisagain

Did you actually read the link you posted?

That ONLY applies if something wrong with the item.

Otherwise * You don’t have an automatic right to get your money back if you just change your mind about something you’ve bought and there’s nothing wrong with it.*

It’s the same no matter how expensive the item was - it’s really down to the seller whether they offer you anything.

And again - from that link

* You may have to pay the cost of posting something back to the seller. The seller should have told you who has to pay for this when you bought the item. For example, it could have been in the terms and conditions. If they didn’t tell you, they will have to refund your postage costs.*

We just returned a TV to Argos and we're given a refund minus delivery. I get they have to cover the costs of the vans on the road etc

DP uses ASOS a lot and all returns are free though

Yabu. I thought this was standard

By this logic shops should refund petrol when you take things back in person right? People are so stupid.

@LudaMusser

How did you return? I have desperately been trying to return something to argos but all I can find is that period extended. They’ve not replied to me despite three messages!

Returns are never free for non faulty stock. Companies who offer it include return costs in their pricing so everyone pays more.

You want them to just send you stuff for free on your every whim? How do you expect them to fund this? They'll have to put their prices up, and you probably won't like that either.

Completely standard.

Several days later Jack wills has now refunded me less 4.99 delivery. I've only ever experienced this with HOF, which was my last ever custom with them. Ironically, this is now part of mike Ashley's sports direct

HoF did free returns until they were taken over by Sports Direct.

They only need to refund the delivery fee if the item is faulty.

Do you realise that people ordering items in several sizes to try on and then return is a big issue for online retailers. If they refunded all the delivery fees then they would be massively out of pocket, for things which are not their fault.

You choose the size, not them. Most retailers have a size chart so you can check the measurements. They havent done anything wrong.

@Juliet2014

No, you've muddled up buying from a shop with buying online.

If you buy online, you have 14 days to tell the retailer you have changed your mind, and then a further 14 days in which to actually return the item.

You can expect a full refund, and if the retailer's T&C don't state who is responsible for the cost of postage, then the retailer has to pay.

If the T&C state that the buyer is responsible for the cost of the return, then the buyer has to pay it (most T&Cs do state this nowadays).

OP, they are able to do this - times are hard for everyone these days I'm afraid, retailers can't afford to be giving out freebies at the moment.

They only need to refund the delivery fee if the item is faulty

No, the default position is that the retailer pays the return postage, unless there is a clause in the T&C to the contrary.

When did that change?? It used to be that they had to refund the delivery if the item was faulty but not if you changed your mind, didnt it?

No, its always been this way.

It used to be in the Distance Selling Regulations, which were superseded by the Consumer Contracts Regulations in 2015.

If the item is faulty they always have to cover the return postage - if the consumer has changed their mind, the retailer has the choice (but very few do these days).

YABU

The delivery was made. You didn't want item and returned. YOu received refund for item.

Someone has to pay for the delivery charge somewhere along the line. Why not the person ordering said item?

...but the default is always that the retailer pays.

Usually if you return the whole order you get back standard delivery fees as you got the service you paid for. e.g the next day delivery.

Standard you pay shipping, a few do free returns but not many.

On a side note, why star out fucking but not pissed?

It's annoying but just one of those things. It winds me up when you don't get booking fees refunded from concerts etc (especially when they are e-tickets anyway) but that's how it is.

And this is why I never buy clothing on line. But the demise of the high street will mean no choice in the near future.