Our team provides an email and phone service to customers who buy our products. We cleared out the office the day that boris announced lockdown, took all our gear home and apart from the little loss of service the day of the swap over have worked hard to keep the email responses dealt with and incoming phone calls answered.
We all thought we were doing as best a job as we possibly can - we know there’s been a small dip in the number of enquiries answered per day than usual but that’s due to the extra communication issues that working apart from one another brings.
Today we were given the heads up that it’s looking likely we’ll be back in the office from May 11th albeit spread apart. Apparently the dip in numbers of enquiries being sent has been noted by the powers that be above.
So what was the point of the last 4 weeks at home? A group of about 15 of us having to use the same office kitchen, loos, door handles, stair rails and other places.
So what’s changed? Why does the rule ‘work from home if you can’ no longer apply to us? And how can it be justified if we’ve just spent the past 4 weeks working from home! Our customers haven’t seen a drop in service just the number game from the people above.
AIBU?