NC for this as outing but I also had a nightmare with RAC
Left on side of dual carriageway at a very busy exit junction so traffic flowing on either side. If you live in the north (don't want to be too specific!) you may know where I mean
3 females in car, one child, was about 23:30 (after an event)
Said they would come but it would take 2 hours, ok we'll wait. About 30 mins after another car broke down near us (about 00:00 now)
30 mins later police towed us to nearby street as not safe where we were. Called RAC to update location, they had no record of our call and would be another 2 hours starting now (00:30)
Other breakdown family started talking to us, said they were told 1 hour by RAC, nobody turned up
Called after the two hours (timing from the location update) only to be told it would be another 2 hours. Asked why I wasn't called and told that wait time had changed, no explanation (02:30)
Turned up at about 4:00 and gave our reg so we knew it was for us. Other family came over and started insisting they take them as they had called first (not true) and they were only told 1 hour as opposed to 2 (unfortunate but not our fault) and they had a kid in the car (so did we). RAC man said he had been called out for us, but we could sort it between ourselves if we wanted! I'd had enough by this point and quite firmly told him to load the car on immediately. After all the faffing and arguing we finally left about 4:45, for an hour's journey home
Not before the CFs shouted abuse and insults at us (not RAC's fault obviously!)