Am I being over expectant or is this a lot of work and responsibility for the wage?

[UncleBillyLostHisWilly]

Decided to have a look at jobs as I do every now and again, and came across this job in the full time section so presumably 37.5 to 40 hours per week.

Does this seem like a fair wage for the amount of work or not? Or am I out of touch?

For reference this job is based in Yorkshire.

Full Job Description

Job Type: Full-time
Salary: £16,500.00 to £17,500.00 /year
Experience:
• administrative assistant: 3 years (Required)
Education:
• A-Level or equivalent (Required)
Licence:
• Driving License (Required)

Please send a cover letter with your CV to explain why you would like to work for Deleted company name
Job Title: Administrator
Department: Administration
Responsible to: Head of Data, Audit & Compliance
Location Removed address
Purpose
This role is part of the Administration Team that is the support for the business needs across two sites. The post holder will be required to have a good understanding of all elements of the job role and will throughout their employment be expected to perform all duties. The post holder will be required to work between the two offices (or other location as required by business) shown above on a regular basis. Ideally with own transport
The post holder will, in addition to the below, carry out any other duties as are within the scope, spirit and purpose of the job as reasonably requested by the Management Team. As business requirements change, the job description will evolve.
Roles & Responsibilities
Customer Service
· Be first point of contact meeting and greeting learners and customers.
· Creating a positive first impression while covering the reception area at both sites.
· Ensure all visitors are directed to the correct department/training room.
· Answer the telephone and direct calls as appropriate (take call notes where needed).
· Dealing with customer enquiries and bookings
Communication
· Receive and respond to email messages
· Take ownership of queries in the group email inbox, responding promptly and professionally
· Respond to incoming customer and learner service enquiries face to face, via telephone and emails in a professional way
· Build and maintain effective relationships with staff of all levels
· Build relationships across all departments to resolve student and client related queries
· Contact learners to ahead of course start dates
· Contact learners on behalf of tutors that have not attended
Administrative
· Maintain training records (e.g. learner lists, schedules, attendance sheets)
· Book classrooms and meeting rooms
· Prepare in advance induction paperwork and any supporting documentation.
· Prepare in advance learner start paperwork, training material, booklets and files.
· Maintain an effective filing system
· Act as communication relay, making sure all parties receive necessary information and that information is accurate
· Developing and maintaining accurate records and processes
· Administer the learner referral process, ensure learners are eligible for programmes and adequate checks are made.
· Support tutors during busy periods with induction paperwork
· Produce management reports and information when required
· To act as the final check of all start paperwork before submission to funders, ensuring accuracy and compliance.
· Submission of start paperwork, achievements and withdrawal to funders.
· Ensure all reports for JCP/DWP and other external organisations are completed in a timely manner and to the required standard.
· Register learners with the appropriate awarding body.
· Claim certificates from the appropriate awarding body.
· Ensure all learners files are tracked and recorded during movement around the business.
· Ensure any learner file corrections are completed before funding is claimed.
Data
· Ensure incoming referrals are accurately recorded on the YETI system in a timely manner
· Ensure learners are registered on the LRS system and recorded on the YETI system
· Update the YETI system with absentee information, investigate and take appropriate action, where appropriate report absenteeism to JCP as required
· Ensure all learner data is input to the YETI system in an accurate and timely manner. This includes but is not limited to all starts, early leavers, achievements and registrations.
· Be aware of GDPR rules at all times when processing data and sharing information.
· Ensure the Maytas system is updated accurately with all data as required for the relevant contract.
Business Activity
· Participating in regular meetings to ensure progress consistency, quality and support is maintained
· Keep a good understanding of what courses are on offer.
· To be familiar with the rules that, govern the eligibility of learners, which will ensure that the company is maximising funding.
· Play an active part in the creation and ongoing development of department and company processes and procedures.
· Identify where there is a need to review systems and processes and liaise with management to improve efficiency of service
General Duties
· This includes checking general cleanliness of the reception area. Ensure promotional material/brochures are up to date and adequately stocked.
· Proactively report equipment issues and failure to the appropriate person or take steps to resolve.
· Take due regard for Health, Safety and wellbeing of learners, customers, colleagues and self.
· Capture and monitor activity for the purpose of demonstrating achievement of KPIs
Skills & Attributes
· Reliable and trustworthy
· Highly effective in both team environment and working as an individual
· Have a positive attitude and "get up and go" approach towards work
· Ability to multitask and manage changing priorities
· Problem solving
· Computer literate with good working knowledge of Microsoft Word, Excel and PowerPoint
· Ability to prioritise and make decisions
· Excellent communication skills both written and verbal
· Quick and accurate data entry
· Good organisational skills
· Attention to detail
· Ability to work unsupervised
· Personable and able to build rapport easily with learners, customers and colleagues
· Ability to manage a significant workload

It's a shit wage, yes.

I was fine in terms of receptionist duties but when it mentioned they’d do induction support, I thought it became a bit much.

But unfortunately I think wages have massively stalled and people maybe don’t realise

Bloody hell, yes! Avoid!!

Sounds like a Receptionist job. Yes . The wage is rubbish.

Is it term time only?

It sounds like a receptionist + exams officer type job rolled into one. Too much for one person.

I didn't even read all the responsibilities, lost my mind halfway down, but honestly probably not out of the ordinary money wise. most administrative jobs and office jobs, unless you're in the top positions of the company are shockingly paid. not gonna say my place of work but I've only gone up by about 2 grand in salary in over 5 years and in a senior role, I'm hovering around 20 grand and this is office based with a lot of responsibility and outside clients.

sad but true - most people dont get the pay they should for what they do

Very typical of these admin jobs. 9 out of 10 times they are utterly shit, no chance for promotion, expected to deliver the moon on a stick, take the blame for everything that goes wrong, be a dogsbody for everyone and get called 'just the secretary' at every turn, and generally get treated like crap.

Oh my god, that job description is way too long. Avoid!

Good grief! I want to think it's just overdescribed and actually they just want you to answer the phones, tidy up, and read the brochure so you know the business. But then in a trice we're at funding oversight and management reports.... Not so much assisting as just basically running this entire office for absolute buttons.

I sort of want to stage an intervention with whoever applies for this job! If you can do all this you can get something much better paid.

Yanbu. That's a pitiful salary for the level of responsibility. I honestly believe salaries have more or less stalled in the past 20 years for everyone in the £15,000 to £30,000 salary bracket.

Sounds like a typical public sector job description. They have tried to make duties sound important and technical when it will probably just be adding information to a database, like doing your shopping list online.

ANYTIME it's a reception job but also includes a lot of admin on top of it, RUN. Those jobs it's always expected for one person to be superman/woman for peanuts and then they wonder why the position has such a high turnover. I had one like this and it was far less stressful to work on a till, where at least I only had to do the one thing, scan out the customers (with a few things relating to that but ostensibly only one task).

If you’re over 25, NMW for 37 hours a week is £16,777 and they’re offering £16,500 - £17,500?! Yes, that’s shit. I’d expect this job to be £21k minimum

At first I thought the wage wouldn't be too bad for an admin assistant job, but after reading through the vast list of responsibilities it sounds like so many jobs rolled into one.
The exams officer, the receptionist, the administrator, the office manager all rolled into one.
Plus your own car to work between two different sites quite a drive apart across a busy city centre traffic got me thinking is this the 'norm' or are they just taking the pee knowing there will be a few desperate people out there at the moment.

ANYTIME it's a reception job but also includes a lot of admin on top of it, RUN

100%

It’s always a company who undervalues the admin side of things and will expect the same person to sort teas and coffees, clean meeting rooms and other menial things as well.

Nah I’d run just on the job description. You know you’re going to have the piss ripped right out of you and probably a 50 hour week from the start

It’s always a company who undervalues the admin side of things and will expect the same person to sort teas and coffees, clean meeting rooms and other menial things as well.

But still keep answering the phone. They get irritated when you have to forward the calls to do one of your other tasks and that you can't split yourself in two and do them both.

Plus the requirement of an admin with 3 years experience and A-Levels is just absurd for that wage, which seems to be only scraping the minimum wage presuming the lower end covers minimum for 16 year olds and the 17,500 covers anyone over 25!

The roles themselves sound more substantial than what they actually are and without knowing how many people they would expect to greet and administrate the induction and training for its a bit hard to say if it's too much. Either way, it's too low of a salary. I used to do similar for £21k

The job description is overkill. The wage is shit.

Thay forgot to list -
Stick a brush up me arse and I'll sweep the floor for as well.

It sounds like a receptionist + exams officer type job rolled into one.

With a bit of attendance officer and course admin as well. Unless the place is tiny it sounds like a nightmare, either way it's nowhere near enough money for that role.

It's minimum wage for 36.39 hours

I'm retired but do a minimum wage job as relief.

I sit in a bus transporting children with special needs to school.

Sometimes it's a run with a child who can be a bit demanding - mostly it's a run chatting to 1 to 3 well behaved children. Often the opposite run with only the driver for company is more challenging. To me this job justifies minimum wage. There are responsibilities, safeguarding and occasional behavioural issues but the majority of the time it is pure supervision.

I used to work in different professional capacities and I wouldn't do the above job for less than £24k.

I couldn't even be bothered wading through it. It's bloody clear why the need someone to sort things out. That's shit money, even just for the receptionist bit!