Decided to have a look at jobs as I do every now and again, and came across this job in the full time section so presumably 37.5 to 40 hours per week.
Does this seem like a fair wage for the amount of work or not? Or am I out of touch?
For reference this job is based in Yorkshire.
Full Job Description
Job Type: Full-time
Salary: £16,500.00 to £17,500.00 /year
Experience:
• administrative assistant: 3 years (Required)
Education:
• A-Level or equivalent (Required)
Licence:
• Driving License (Required)
Please send a cover letter with your CV to explain why you would like to work for Deleted company name
Job Title: Administrator
Department: Administration
Responsible to: Head of Data, Audit & Compliance
Location Removed address
Purpose
This role is part of the Administration Team that is the support for the business needs across two sites. The post holder will be required to have a good understanding of all elements of the job role and will throughout their employment be expected to perform all duties. The post holder will be required to work between the two offices (or other location as required by business) shown above on a regular basis. Ideally with own transport
The post holder will, in addition to the below, carry out any other duties as are within the scope, spirit and purpose of the job as reasonably requested by the Management Team. As business requirements change, the job description will evolve.
Roles & Responsibilities
Customer Service
· Be first point of contact meeting and greeting learners and customers.
· Creating a positive first impression while covering the reception area at both sites.
· Ensure all visitors are directed to the correct department/training room.
· Answer the telephone and direct calls as appropriate (take call notes where needed).
· Dealing with customer enquiries and bookings
Communication
· Receive and respond to email messages
· Take ownership of queries in the group email inbox, responding promptly and professionally
· Respond to incoming customer and learner service enquiries face to face, via telephone and emails in a professional way
· Build and maintain effective relationships with staff of all levels
· Build relationships across all departments to resolve student and client related queries
· Contact learners to ahead of course start dates
· Contact learners on behalf of tutors that have not attended
Administrative
· Maintain training records (e.g. learner lists, schedules, attendance sheets)
· Book classrooms and meeting rooms
· Prepare in advance induction paperwork and any supporting documentation.
· Prepare in advance learner start paperwork, training material, booklets and files.
· Maintain an effective filing system
· Act as communication relay, making sure all parties receive necessary information and that information is accurate
· Developing and maintaining accurate records and processes
· Administer the learner referral process, ensure learners are eligible for programmes and adequate checks are made.
· Support tutors during busy periods with induction paperwork
· Produce management reports and information when required
· To act as the final check of all start paperwork before submission to funders, ensuring accuracy and compliance.
· Submission of start paperwork, achievements and withdrawal to funders.
· Ensure all reports for JCP/DWP and other external organisations are completed in a timely manner and to the required standard.
· Register learners with the appropriate awarding body.
· Claim certificates from the appropriate awarding body.
· Ensure all learners files are tracked and recorded during movement around the business.
· Ensure any learner file corrections are completed before funding is claimed.
Data
· Ensure incoming referrals are accurately recorded on the YETI system in a timely manner
· Ensure learners are registered on the LRS system and recorded on the YETI system
· Update the YETI system with absentee information, investigate and take appropriate action, where appropriate report absenteeism to JCP as required
· Ensure all learner data is input to the YETI system in an accurate and timely manner. This includes but is not limited to all starts, early leavers, achievements and registrations.
· Be aware of GDPR rules at all times when processing data and sharing information.
· Ensure the Maytas system is updated accurately with all data as required for the relevant contract.
Business Activity
· Participating in regular meetings to ensure progress consistency, quality and support is maintained
· Keep a good understanding of what courses are on offer.
· To be familiar with the rules that, govern the eligibility of learners, which will ensure that the company is maximising funding.
· Play an active part in the creation and ongoing development of department and company processes and procedures.
· Identify where there is a need to review systems and processes and liaise with management to improve efficiency of service
General Duties
· This includes checking general cleanliness of the reception area. Ensure promotional material/brochures are up to date and adequately stocked.
· Proactively report equipment issues and failure to the appropriate person or take steps to resolve.
· Take due regard for Health, Safety and wellbeing of learners, customers, colleagues and self.
· Capture and monitor activity for the purpose of demonstrating achievement of KPIs
Skills & Attributes
· Reliable and trustworthy
· Highly effective in both team environment and working as an individual
· Have a positive attitude and "get up and go" approach towards work
· Ability to multitask and manage changing priorities
· Problem solving
· Computer literate with good working knowledge of Microsoft Word, Excel and PowerPoint
· Ability to prioritise and make decisions
· Excellent communication skills both written and verbal
· Quick and accurate data entry
· Good organisational skills
· Attention to detail
· Ability to work unsupervised
· Personable and able to build rapport easily with learners, customers and colleagues
· Ability to manage a significant workload