Being responsible

[MadameBee]

So I have done a very modest click and collect at Asda, ordered a week ago and there are 15 substitutions - WTAF?

Don’t they do these orders before all the panic buyers are let in?

AIBU to think of you have done your order a week ago (it’s £77 for 5 of us) then you should expect to get vaguely what you have ordered as I thought I was being responsible

Has anyone else had this? How on earth are level headed people supposed to get the basic stuff we have run out of?

My mum found the same. So next time she's ordering more than she needs in order to increase the chances of getting something. She doesn't want to do this because she doesn't think it's fair to others, but she's in her 70s, lives alone, doesn't have many people around to drop food in for her, so has to look after herself.

Surely the government should be encouraging those who are able to do so to click and collect as it’s less social contact and it’s a much more effective way of controlling how much people are buying and that goods are shared out fairly.

I wrongly thought priority would be given to pre orders.

YANBU. I have to say Morrisons have been absolutely brilliant.

I got my last delivery the day before yesterday and there were no missing items or subs.

This is going to sound a lot snippier than my actual tone is.

The people who pick the shopping for home deliveries do it shortly before the deliveries leave the store. They take stuff from the shop floor. If it’s not there, you can’t have it.

Don’t they do these orders before all the panic buyers are let in? Do they fulfil thousands of home shopping orders in the 20 unpaid minutes between them arriving at work and the doors opening? No. The staff get there ready to start their shift when the supermarket opens. They work all day and go home when the supermarket closes. If they still have night staff working, they’ll be re stocking the shelves as fast as they can ready for the next day.

Has anyone else had this? Yes, everyone has had it.

How on earth are level headed people supposed to get the basic stuff we have run out of? You either have to drive/walk round half a dozen supermarkets, local shops, farm shops etc until you get exactly what you need or you accept the substitutions they’ve made for you and make the best of what you’ve got.

Do you not think that it should be pre order only in the current crisis?

Then the workers in the supermarkets would be only doing pre orders.

I'm not sure what the answer is, but I've also had some funny suggestions when doing my online shopping eg. We are out of parsnips, but you may like to try an aubergine

I haven't a clue what I'm going to get in my order so have decided to buy a general set of versatile ingredients that can easily be combined into multiple meals.

Do they fulfil thousands of home shopping orders in the 20 unpaid minutes between them arriving at work and the doors opening?
Fair enough. Given the current state of affairs, could they recruit extra workers to do the delivery packing?
One supermarket store near us was recruiting for more people to deal with deliveries only, packing and delivery.

My last ASDA order, over 50% of my order was completely out of stock, not even replaceable with other brands. I haven't been able to buy any sort of disinfectant for weeks and had to get my OH to go to Boots today to buy more nappies even though we really need to be in 'full' quarantine. I dont mind living without the food we generally have, but not even being able to have one pack of nappies delivered when others go in store and literally fill their trolleys with them seems like very unfair distribution.

It also depends when deliveries come in. If your order is picked at 7am but the order containing the beans only comes in at 8 then what?

I think the supermarkets need to devise a more coordinated approach to this.

Database of households and people living in them, x amount of bog roll etc per person per household, here’s your click and collect slot.

And how long would that take to put together? And how much would it cost?

Most people are on the electoral roll...or pay council tax?

We are all on a database we don’t know we are on 🤣🤣

Click and collect is a good idea. Would they stop everyone going into the store, would the general public stand for this?

I think if everyone knew what they were getting and when they would.

It’s the uncertainty that is driving the panic.

I can’t believe you are complaining.

@GoodStuffAnnie

Why?

Would you rather I hoarded into the supermarket?

I apologise for needing to eat and wipe my arse

We have no soap left at home ....,

Do you not think that it should be pre order only in the current crisis?
No, I don’t. I think it would make sense from a quarantine point of view but that would exclude a vast section of society who don’t have access to the internet, credit/debit cards, etc. I know it might be hard to imagine that people don’t, but large numbers of the elderly and those living in poverty would be fucked if this happened. Also, I wouldn’t imagine that the supermarkets have sufficient delivery drivers/vans to make this possible, because there are enough people who don’t drive or have access to a car to make click and collect a problem.

Given the current state of affairs, could they recruit extra workers to do the delivery packing? They are recruiting. But it’s not just delivery packing that they need help with. There are extra demands on the staff receiving deliveries, stocking the shelves, on the tills, the cleaners, everyone.

I think the supermarkets need to devise a more coordinated approach to this. I think it’s way past the point where something like this would have been possible. That would take months.

@MadameBee - That's an interesting GDPR issue you have suggested. If you use a supermarket loyalty card they will already have a lot of data about your normal shopping habits, but do you really want them limiting your shopping choices? What if your medical needs change? Should you then update the supermarket with your condition so that, for example, you can be allocated an extra toilet roll? [hmmm]

Yep got same with Tesco due thurs every time I log in half the shop has been taken off. I agree it should be saved for our slot not for bloody hoarders. So peeved if it keeps dipping below £40 they won't even warrant my delivery i should imagine. Either that or only the chocolate will turn up and nothing else, i despair.

If you have an order put in other people shouldn't get first dibs.

We are all on databases we don’t know we are on - all of us.

I know it’s not a viable option (database or click and collect) - I think where possible click and collect should be encouraged though.

@Wannabangbang

Totally agree.

So angry one of the only slots i could get too so i don't want to cancel it. Trying to think outside the box, weird foods other people wouldn't generally buy and amend it🤔

I feel sorry for people like those with Coeliac’s disease ☹️