DS (14) has a phone with a cracked screen. He is one year into a two-year contract. It has insurance but when i called a couple of months ago they say they don't replace for cosmetic damage. Previous to finding this out, he was happy for me to just try and replace it on the insurance.
So he went researching and found a phone for £70 no sim. It is the cheapest smartphone available no sim on Amazon.
He now wants this phone. We are in the red so this would not be a small purchase for us.
Complicating this fact is the fact that at Christmas my phone (which I had used with a cracked screen for about a year) completely died. So I got a simfree one from amazon at the start of January. (I had no insurance, I have been arguing my phone contract since August with a company that got closed down and taken over)
This died last week as well - it wouldnt turn on. I am not having much luck with phones! and am now also arguing for a refund from Amazon for this.
I finally resolved my dispute with the phone contract people and they offered me a new phone on a smaller contract - so actually saving money. Which we are trying to do generally - see above!
So, DS has, as he sees it, two options.
-
I try AGAIN with his insurance as tbf, the crack has got worse - although it can still be used, unlike my phone
-
get us to buy the £70 phone.
He is insisting on option 2 and is no longer happy with option one, saying that as soon as android 10 comes out it will be obsolete.
He says "well you are getting a new phone every month" and cant see the difference between an adult with children/work and needing to be contactable, the fact it was free the second time with a contract that SAVED US MONEY as phones completely dead and a teen with a cracked phone!
AIBU not upgrading the phone ?
(to add, this would be the SECOND time we replaced on insurance. He lost his last phone overseas. And other DS also had a phone with a worse cracked screen for far longer and didnt complain, which was also eventually replaced with the basic insurance!)
(to add further, yes, perhaps we should all just be banned from phones altogether!)