To expect the new dishwasher to fit dinner plates?

[PrincessSloth]

Arrrghhh.

Bought a new slimline dishwasher after the old one died. Went for a Swan SDWB75120.

I hate everything about it. The spinney thing on the second "level" doesn't spin and makes a horrendous noise because it is bashing off the normal sized dinner plates on the bottom "level"... It barely fits anything in despite apparently being the same size as the old one and the different settings are just nonsense. Also it doesn't quite fit properly and we may have to cut the plinth down even though, as I said, it was the exact same size as the old one.

I want to return it but is the above enough reason? Plus, the top of it got slightly scratched during fitting so I'm not sure if they will accept it back.

Any advice?

Are the shelves in the correct place? They may need lifting or adjusting

The shelves on mine can be raised and lowered.

Mind you there seem to be other reasons to return it.

Check to see if your top rack has two height settings - I had the exact same issue with my Hotpoint, till we worked out that we could pull the top rack all the way forward, flip the stops open and raise it up onto the upper rails. Voila - dinner plates fit. Try it, anyway.

Oh I'm such a flipping idiot! We couldn't fit our plates either. Just examined it and I managed to raise the top tray. I never even thought of that!

Mine is the same op, the top rack seems abnormally low. I did have a look to see if you could lift it up but no luck. I’ll have a proper look later since it seems it is actually generally possible!

Ahh okay, I'll try and see if the top rack can be lifted, although this is doubtful as there is a third rack at the very top for cutlery, which I thought I would love but it's actually a total PITA.

@PrincessSloth

Can you return it? There is usually a cooling-off period with stuff like this. How long have you had it?

I was going to say that you can usually adjust the top shelf. Hopefully you will be able to.

My dishwasher has 3 racks too, the bottom one and the cutlery one are fixed. The ‘top’ (middle) rack can still be raised lowered.

We've had it for about 2 weeks, I will see if I can lift the second rack and if not I'll give them a phone.

I'd rather get rid of it anyway, the old dishwasher could comfortably fit in all the plates, plus pans, colander, utensils, coffee cups etc but this one just about fits a couple of plates, one pan and not much else.

Except it actually doesn't fit the plates at all which was the whole point but you see what I mean 😂

I have had a Neff and a Miele with 3 racks. Both had adjustable height shelves. Lots of tall glasses: lower the shelf, lots of tall plates: raise the shelf. Easy. I can even take the middle rack out to do super tall things like stock pots.

How to video

@PrincessSloth I am sure you can return it then. Just say it doesn't suit you, it doesn't fit your kitchen properly, and half your stuff doesn't fit in it.

Whether you get a return/refund depends largely on where you got it from. Argos are brilliant for taking stuff back; PC World, Sainsburys and Tesco not so much.....

You've no right to return it if you've been using it. It's not actually faulty in any way. Who did you buy it from? Online or in store?

If it has an extra cutlery shelf at the top then obviously there will be less space for the other two racks.

Hopefully you can adjust the shelf so your plates fit.

You should always check the spinny thing can spin freely before setting it off. It's chopsticks that block ours unless you put them in the right bit of the cutlery stand.

I have a cutlery shelf and can still adjust the top rack to fit plates on the bottom rack. Mine is a bosch

I've just bought an integrated one and having same issue!

Thank you! Just realised I can adjust my middle shelf - I thought I was going to have to wash my plates by hand....

I found out on MN that I could raise the top shelf of my dishwasher (inherited when we moved in) , means I can use my nice plates not just the rubbish small ones! Also stopped DH moaning about the 'bloody pointless dishwasher' when we'd used the larger plates and he was washing them up by hand......

If you want to send it back, just say it's bust. Say it keeps turning it self off randomly.

Don't say oh it's a load of shit, I want it gone lol or that you have changed your mind. Say the above and when they ask you if you want it replaced with the same say no, because you have lost trust in that brand/model.

On a side note, our dishwasher is from 1989! It's gray and white so does not look out of place in 2020 but the big square buttons and clicky dial, give it's age away lol.

Ours does the same (inherited with house) I too will go and check, before I replace it.

Err yeah @BadToast, or just go back to the shop with a high vis vest on and help yourself to the one you want, they are actually very unlikely to stop you if you look like you know what you're doing. Leave the other one outside though so it's just swapping not stealing lol

It will never function effectively if the spinner isn't clear to spin freely, so you need to send it back.

Thank you TorkTorkBam you have solved my issue. 20months I have lived with it and a simple two minute fix and it is perfect (I had to Google for a different video for mine). I may have done a little happy dance in the kitchen. I honestly thought I was going to have to buy a new one, so you've saved me £££.

and for you.

Oh and and for everyone else who suggested it.

Though I am aware that having raised the rack that wine glasses may no longer fit. straight from the bottle then

Try turning the plates round so they face backwards. It shouldn't but, but I've had it fix the problem.