Neighbours and taking in parcels

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I'm not sure whether I'm being petty or not.

Last Thur 13 February 7.30pm I received a text from husband ( been working away 3 months won't be home until April. Wouldn't usually spend £36 on flowers). He had a text confirming flowers delivered to me for Valentine's Day. The text said they have put them in a safe place and left a card.

Told him not received anything. No card. Went outside to look.

Fri 14 February again checked the front and back garden. To see if anything had been left.

Emailed the flower company and chatted online with the courier.

Courier Company CC - Would need to speak with the driver and reply via email.

Later on CC told me the flowers had been delivered to a neighbours home in error. Gave me the address told me to go and collect them.

"We can confirm that the parcel was delivered at neighbour's house in error which is just situated at around the corner so please request you to check once with them"

I have autism and anxiety not their issue I know but I absolutely hate situations like this.

I went round. I went back again No answer and by then it was 24 hours since delivery so they were probably dead.

Flowery company replied and said they would send more out.
I explained what had happened and they said they will refund my husband and claim with courier.

I told CC I would like to complain. Their reply " I can confirm that due to this item being flowers, I request that you please make contact with your sender as they will be able to give you further advice and support so that this can be resolved for you. I know that this comes as little to no compensation to yourself, however, this is the procedure and the contract that we have entered into with the seller. The seller should be able to have a replacement item sent out to you" I'd already told them we were being refunded but I still feel I am in the right to complain to the courier.

I know my husband will get his money back from the florist.

So my AIBU

1. To not understand how someone who delivers items for a living can get an address wrong. Different road name different postcode but same house number.

1. These random neighbours have had some rises delivered on Valentine's Day for free. The label must have had my name and address right??

IABU I'm being refunded (technically I'm not as he's keeping the money. I think him being away is making it more of a bigger deal as I've been home with the kids)

Thank you xx

Wow that was long sorry

Rises** - Flowers

I would say

1. I know what you mean, but people make mistakes, especially couriers who have to make a billion drops an hour

2. if I'd received your flowers, I'd assume it was because you were out and you'd have a card saying to come and pick them up when you were next home

It's annoying but I don't think you've got anything to get het up about.

(I had an issue two weeks ago with some letterbox flowers which were dropped seven foot over a side gate, no card left, and I found them the next day crushed in a sodden box as it had poured overnight. I just called the florist, and then sent a replacement. Job done)

Id be annoyed but everyone makes mistakes. If he's getting a refund and youre getting new flowers I'd let it go. Think of it as someone out there got a really nice surprise and it might have made their day? .When your new ones come see if name and address is obvious on them, if so neighbours are a bit shitty but I think let it go anyway. I hope they are beautiful when they do arrive!

It is annoying especially given that you havent seen your husband in a while and they were flowers from him but tbh I would be more annoyed at the neighbours who had kept them or giving them the benefit of the doubt - have accepted them knowing they won't be around for you to collect. I don't see where escalating the complaint will get you really as a refund has/will be processed. Couriers have so much to deliver and some dont get paid unless they make the delivery so I would personally put it down to an inconvenient for you, mistake on their part. It wouldn't have been intentional. It is just one of those things

1. YANBU but often delivery drivers have to deliver huge numbers of things in very short spaces of times and sat navs often get it wrong.
2. I’ve often had flowers without my name or address delivered to me so you might be BU.

Hi ok I take your comments on board.

I don't think I explained clearly.

If the neighbours were asked to take in a parcel for me wouldn't he make sure the neighbours were in? He left them a card to say the flowers were in a safe place. Why couldn't he have just done that here. He definitely thought that was the correct address. Even Yodel said they were delivered in error.

He did not leave me a card to say they were with a neighbour. As far as he was concerned the flowers were not for my address.

This house isn't on my road. Surely he wouldn't try every house on my road then move onto a different road. It was 7.30 most of my immediate neighbours were home.

My Husband had a text to say his flowers had been delivered and were put in a safe place and card left. Not that they were with a neighbour. I only found this out when I contacted Yodel.

We were in the house. So I know he did not attempt to delivery them here.

The flowers were boxed with my name and address. They were from Moonpig as where he is will only allow you to access certain websites and not have independent shops. He's ordered from there before and they definitely come with your address. It's not like a florist delivering local.

Someone said I'm still getting the flowers. I'm not Valentine's Day has gone.

You’re getting a replacement and refund, not sure what else you want really. As they’ve said, your contract is with the sender, the sender can then claim from the courier.

I appreciate it’s frustrating and yes it’s shit, but you’ve got the resolution so why keep pushing it with the courier?

But the courier thought at the time that he had delivered it to the right house, so why would you have the missed parcel card? It's annoying but your dh is getting a refund. Its not the neighbours fault they were out when you called round, but they should perhaps have tried your house (unless they're away and oblivious to the flowers in their safe place). It's not something I'd spend time being annoyed about. The delivery driver is a human, we all make mistakes sometimes.

The delivery driver made a mistake, he didn't do it on purpose it wasn't personal. You're getting a refund. What more can they do? The delivery driver will have been spoken to about it. Human error happens, it's a shame you didn't get your flowers, but at least you know your partner was thinking about you.

I would have taken it up with the sender etc as you have done but I'd also have gone back to the house again until they'd given me my bloody flowers. If course they last longer than 24 hours! I'd also have pushed a note through the door telling them your flowers have been delivered to this address, that you'd been around there several times and could they please take them over to you or contact you when you get home so you can get them back please. Yes, it's a crap situation and you shouldn't have to deal with it but you let them get away with keeping them.

I don't understand why you want to take this further? It seems very drama llama.

So as you have clearly reiterated. They were delivered to the wrong address by MISTAKE. What do you expect to come of complaining again, they've done all they can to rectify the mistake their driver made.

Leave it. You’ve got your flowers.

Console yourself with the thought of the ensuing chaos in the other house as the lady of the house desperately tries to convince her DH that there isn't another man... or even better that there's an elderly widow who's chuffed to bits.

I'm sorry you didn't get your flowers on the day but now YABU

The delivery driver made a mistake and got the wrong road, it happens sometimes. It's annoying, but there's nothing they can do except make sure you get a refund. The neighbours could be away on holiday, or unable to redeliver flowers. They might not have checked the label having seen the card, or it might have been damaged in the rain (along with the flowers) or they might think you're supposed to collect from their house for some reason. Most importantly, they aren't responsible for anything to do with your flowers, so you shouldn't have expected them to do anything. I once got a card for a parcel that turned out when I collected it to be someone on another street, my neighbour had just had a baby and hadn't checked the label. I took it round, but if someone had mobility issues or anxiety then I can see why they might put it off, then the flowers are dying etc. I also once had flowers for me delivered to the wrong street, no idea what happened to them but I assumed they were away because I regularly had their idiotic pizza delivery guy show up at my house instead and he hadn't been that week (road with different name at each end, I wouldn't have minded but it was the same idiot every time!).

You still have a DH and he loves you, those flowers would have been dead by now but you can enjoy them this week instead. You're being very unreasonable about a common mistake, but I don't think the flowers are the problem, the problem is just that you miss your DH. He'll come home to you and then you'll feel better.

I imagine the delivery driver realised he’d delivered to the wrong address only when he was questioned about. The neighbours may be on holiday, may not have found the flowers (‘safe place’ can be the bins!) or may work long hours.

As an aside, if i got a pissy note complaining that i was out during the day and to drop round someone’s random parcel that I didn’t even accept delivery for, I’d be very much disinclined to do that.

Someone is definitely living there i've seen different cars on the drive and lights on.

I haven't had my flowers.

I didn't expect a card to say go and collect them. - I was replying to a poster. I didn't receive one because the driver thought he had the correct address.

What would others do. Just receive a refund and that's it? Not speak to the courier or neighbours? Genuine question.

Just receive a refund and that's it? Not speak to the courier or neighbours?
Yes.
Your neighbours aren't responsible for your flowers and you don't know that they ever know they were yours. The courier has been told. Now let it go.

If you came to em kicking off I'd tell you to fuck off. They took in a parcel. Maybe they weren't paying attention when they accepted it. Either way it's not their problem.

I don't understand how they can not know. If £40 of flowers turned up at mine I'd be trying to find out who's they were as I'd expect someone to come for them.

Plus someone said the courier has gone all he can. I don't think they have done anything.

You all think I'm BU so I clearly am. Thank you

What would others do. Just receive a refund and that's it?

Yep.

1. To not understand how someone who delivers items for a living can get an address wrong. Different road name different postcode but same house number.

• Because couriers are paid peanuts and given ridiculous targets than mena they barely have time to fart and will make mistakes.

2. These random neighbours have had some rises delivered on Valentine's Day for free. The label must have had my name and address right??

• I doubt they got free roses. What they probably got was a box of dying flora that they then had the problem of getting rid of.

Alexa play Everybody Makes Mistakes by Hannah Montana

If I received flowers for a neighbour I would pop round, but I work really long hours so we would probably keep missing each other.

I think you are over reacting. The delivery driver made a mistake, not the end of the world. Yes you didn’t have the joy of the flowers on Valentine’s Day, but your husband got a refund and apology.

Neighbours got a bunch of flowers they probably didn’t unwrap or enjoy.

I had a similar experience, but...

It was a three tier cake made of different cheese for my wedding. Was due to be delivered the day before my wedding and I received an email saying it had been delivered but no one was in (but I was in) and a picture of the outside safe place it had been left.

It was an entirely different house - totally unrecognisable to the wooden houses in the area I lived. Absolute panic stations, but in the end the cheese company took it up with the courier and sent me another one, same day delivery.

There's not much you can do. But a refund is the best result, really. I think you're probably more annoyed at the people for accepting it.