Posting here for traffic really. Sorry 😚. I have 3 different DYSON cleaners and none of them work on my newer deep pile thicker/softer carpets. It's ridiculous DYSON aren't cheap but they are vacuum cleaners so I should be able to physically be able to vacuum a carpet 😫🤦♀️. I have one of the uprights that has a big ball thing at the bottom to move around but that just sticks to my lounge carpet like glue and I physically cannot move it let alone the fact it will damage the carpet. It's ok on my hallway carpets that aren't as thick and deep. The other 2 I have are the the cordless that you charge on the wall. The newer one which cost about £500 will often start making a funny noise and flashing the filter even when there is nothing in the damn thing or when it's partly full 🤬. Does anyone have one that actually works on deep plush carpets and can recommend pretty please ☺️.