Active discussions

Meet the Other Phone. Only the apps you allow.

Meet the Other Phone.
Only the apps you allow.

Buy now

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To think this customer service rep is taking the piss?

62 replies

Drowningmysorroes · 12/02/2020 20:59

I had a connecting train ticket with one minute inbetween (Trainline booked) to Manchester Piccadilly.

I missed it as mine was late and I contacted them on twitter and the response I got was - it was never a connecting ticket anyway and I was actually expected to walk from Manchester Oxford Road to Piccadilly.

OP posts:
adaline · 13/02/2020 14:11

I don't understand.

If you had a ticket with a one minute connection, then where does the walking aspect come in? Confused

And why did you accept a ticket with such a short connection time?

CeeceeBloomingdale · 13/02/2020 14:17

Was Manchester the connecting points of two trains which started and ended elsewhere? It is not remotely clear what you bought nor what you intended to buy.

goingoverground · 13/02/2020 14:33

What does it say on your ticket? Does it name the destination station as Piccadilly?

What did journey details did it give when you made the booking? Did it specify walking because it is the quickest route or did it list the train you missed and specify the time? On the route I frequently take, there are some services that connect but they are not "connecting" services because there isn't enough time between them or there is the possibility that the first train might be held because of other services using the platform but the booking system doesn't offer them because of this. Unless the T&C's specify otherwise, I would assume if it gave you the train time that you missed that it is a connecting service. If you just looked up train times yourself, then it's your fault.

BookMeOnTheSudExpress · 13/02/2020 14:59

I think (but may be wrong) Manchester tickets just say sth like "Manchester stations"
I just don't understand why the OP is talking about a connecting time and yet says there is only one ticket involved. Unless it's what most people are understanding- she had an onward ticket from Victoria but mistakenly bought a ticket to Oxford Rd. But she has said there's only one ticket.
It's like one of those logic problems.

trianglular · 13/02/2020 15:24

And why did you accept a ticket with such a short connection time?

OP didn't accept this. They must have actively chosen it by purchasing separate journeys. No TOC gives a connection time of one minute. Piccadilly itself has a 10 minute minimum connection time in place. Nobody sold OP a connecting ticket with a one minute connection.

Original poster
Drowningmysorroes · 13/02/2020 19:31

OP didn't accept this. They must have actively chosen it by purchasing separate journeys. No TOC gives a connection time of one minute. Piccadilly itself has a 10 minute minimum connection time in place. Nobody sold OP a connecting ticket with a one minute connection.

Oh yes I bought 2 tickets - not 1 like I stated. I just lied so a bunch of strangers would say I’m not being unreasonable to a fictitious story.

OP posts:
Original poster
Drowningmysorroes · 13/02/2020 19:34

Screen print of my journey

To think this customer service rep is taking the piss?
OP posts:
Frequency · 13/02/2020 19:36

Those tickets don't make sense. It doesn't take 37 to get from Piccadilly to Victoria by train. It's about a ten minute walk.

ShirleyPhallus · 13/02/2020 19:38

On the “transfer” bit - second leg of the journey, what does it list the method of transport as? Walking?

Original poster
Drowningmysorroes · 13/02/2020 19:38

Also sorry I definitely got all my station names mixed up! It was my first time in Manchester

OP posts:
Frequency · 13/02/2020 19:40

I wonder if you were supposed to get the metro from Pic to Vic? That would make sense. It would take around 37 minutes when take into account walking to the metro link in Pic and waiting for the metro etc.

teenagetantrums · 13/02/2020 19:42

The ticket means you have to walk to next station. Your ticket is to Piccadilly station that's it.

adaline · 13/02/2020 19:47

That screenshot means you have to walk.

That's what the "transfer" bit means.

Whyhaveidonethis · 13/02/2020 19:54

@teenagetantrums is correct, that's what the transfer bit means. It's not a separate train, it's a transfer. Either a ticket that can be used on a bus from picadilly to Victoria or a walk. It probably says somewhere if you click the right bit. You were never meant to get a train.

Doggybiccys · 13/02/2020 19:59

To be fair , ticket states 1 change - I think most of us would interpret that as changing train - not walking to somewhere else.

melj1213 · 13/02/2020 19:59

Yabu, it was never a train connection. If you expand the "transfer" bit it should show that it was a walk as it would never take that long to get from Piccadilly to Victorial unless you were on foot.

There are multiple ways of getting from Piccadilly to Victoria, including the free shuttle bus.

teenagetantrums · 13/02/2020 20:01

@whyhaveidonethis I have had this before when traveling to Birmingham. All stations close . They just book you tickets to nearest station and you walk 10mins. Is often cheaper than a direct train

BookMeOnTheSudExpress · 13/02/2020 20:03

I can understand why someone going to Manchester for the first time might make the mistake of thinking Piccadilly and Victoria were on the same line and you just changed trains at Picc for Victoria but where is the famous 1 minute change?

trianglular · 13/02/2020 20:10

Oh yes I bought 2 tickets - not 1 like I stated. I just lied so a bunch of strangers would say I’m not being unreasonable to a fictitious story.

For goodness sake. I never said you lied. Your information given was not clear. I wasn't the only one who didn't understand it. We could only go on what you said.

There is no one minute connection.

bridgetreilly · 13/02/2020 20:11

There is no "one minute connection" on that ticket. It's a ticket for a train journey to Piccadilly with time allowed to walk (or I guess get some other public transport if you want) to Victoria. There was no train at 12.37 for you to miss.

Whyhaveidonethis · 13/02/2020 20:14

@teenagetantrums me too!! At Birmingham, Manchester and Maidstone!! 😂 I travel a lot for work!!

CrohnicallyEarly · 13/02/2020 20:14

I presume the one minute change is because it says the train ends at 12:37, and then she gets on the ‘train’ to Victoria at 12:37 too.

I’ve just been playing around. On my iPad it says ‘make your way to Victoria’.p which I think is fair enough. On my iPhone it says ‘transfer to Victoria’ with no way of expanding anywhere to clarify.

I am disabled, would be unable to walk that far, and would probably have a panic attack over the lack of clarity, eve getting the metro would be very anxiety provoking. I would definitely want the transfer method to be clearer. If you’re expected to get the metro or walk, then show a little picture (like on google maps)!

SpokeTooSoon · 13/02/2020 20:19

Where was the end point of your journey?

Unless you had a lot of luggage or are disabled, it’s really not a such big deal to walk between those two stations. Google map says 20 mins but I think a fit person would do it in 15.

SpokeTooSoon · 13/02/2020 20:20

Were you taking another train from Victoria?

idontlike789 · 13/02/2020 20:28

So you went Nottingham to Victoria ?
Victoria is off a different line so you get off at Piccadilly and change . Yes ?
Victoria is walking distance or you can get the tram free bus . Could you not ask ? ,
Yab a bit unreasonable because you haven't provided full info in your op and got a bit arsey when anyone asked .

Swipe left for the next trending thread