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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

....to think people are over exaggerating how bad Universal Credit really is?

347 replies

GingaNinja84 · 03/02/2020 21:14

Hear me out!

I've recently come off maternity leave and have just signed up to UC to supplement my wages for the next few months, while I ease my way up to full time hours. I'm not entitled to a lot, but what I do get will be enough to live on and pay my bills until March when I go full time again.

All very easy. Apply online, meeting at job centre, first payment next week. Smashing.

Can the people who've experienced the horror stories please share? I'm intrigued as to how and why it's badly affected some people, and how much worse off people are on UC now, than they were on old style benefits. All I've ever heard from everyone I know is that UC is terrible and I shouldn't go on it (just go back full time straight away instead....)....without backing it up with any real stories or details.

I'm hoping this doesn't turn into a benefits bashing thread. I'm just really interested in how other people use the new system, and it's benefits and drawbacks Grin

OP posts:
Ivalueloyaltyaboveallelse · 04/02/2020 20:57

@ LakieLady sadly this is what happened to a dear friend of mine at Christmas. I’m concerned that many employers have not been made aware of this rule.

Extracurricularfatigue · 04/02/2020 23:06

I’m so sorry to read about the problems so many of you have with UC. It’s heartbreaking how it’s hitting our vulnerable people and as a parent of a disabled child I feel eternally grateful we don’t need to rely on it.

I just wanted to address the questions a while back about reading ages. Yes, the reading age of a, say, 16 year old is what a 16 would be expected to read but that expectation is defined, and includes understanding of a range of set words. As that understanding declines, the age lowers. The maximum reading age used to be 14 so I assume at that time it was felt that they were equivalent to an adult in understanding. A young child can have a reading age far in excess of their biological age and conversely many adults have a reading age well below their age. The section on here ‘How People Read’ explains why guidelines for government websites suggest aiming at a reading age of 9. Beyond this age reading develops through vocabulary rather than technical skill.

www.gov.uk/guidance/content-design/writing-for-gov-uk

Extracurricularfatigue · 04/02/2020 23:14

I should say that it’s also the complexity of writing that can be understood, eg subordinate clauses, sentence length.

HeIenaDove · 04/02/2020 23:58

From twitter

Cllr Adrian Myers
@AdrianMyers_Ind
·
2m
#UniversalCredit
Argued against the test & learn roll out in Great Yarmouth 2014, predicted, evictions, rent arrears, hunger, food bank increase all came & are still true. I stopped 1 man being evicted from a home he had lived in for 50yrs. Is this our country in 21st century?
Rob
@robbiedobbie73
·
3m
#UniversalCredit
@BBCNews
had my claim stopped for no reason and had to go to court (won) 2018. My HA didnt receive rent when claim unlawfully closed and now are deducting funds. can't get info as journal blank when claim re-open
@Rebecca_mayday
#noredress

colouringinpro · 05/02/2020 00:06

YABVU.

Great that you're OK, but there are thousands of awful stories around UC. Be thankful and be informed.

HeIenaDove · 05/02/2020 00:13

And why havent NHS prescription forms been changed to include UC. Theyve had SEVEN YEARS.

PatellarTendonitis · 05/02/2020 00:27

Anyone who thinks everyone is just exaggerating needs to watch tonight's BBC show on Universal Credit.

Namechanger001 · 05/02/2020 12:06

“usurper42456767

I think it's fine. As a family we value time more than money, so we've minimised our working hours and still have enough to get by and enjoy our hobbies. DH works a 20 hour week and I am a SAHM, but the UC we get is like an extra full time wage coming into the home. It means I have loads of leisure time when all the kids are in school, and we are both there for them outside school hours without the stress of two jobs tearing the family apart.”

Well isn’t his just lovely- 20hour week for one person and everyone paying taxes is supplementing you to have all that leisure time and money for hobbies. I’m all for benefits but this is wrong! Seems like a piss take to me.

myusernamewastakenbyme · 05/02/2020 12:18

Im also thankful that im still on tax credits...im a lone parent and i work and my wages are topped up with tax credits...i live in fear of being switched over to UC...I'm in Norfolk.

MyDcAreMarvel · 05/02/2020 12:36

Seems like a piss take to me
Well yes, this posters is just on the wind up, they have posted before.

Onthebrink87 · 05/02/2020 13:10

Childcare. That's all I'm saying, as a single mother of 3, the resistance I've had when trying to get any help with childcare (I only work part time as it was a case of weighing up hours vs more childcare costs) it's left me in a pinch a few times. I had to find 1200 to pay for the childcare over the summer holidays (only 11 days in total) it took me 3 months (call after call, message after message on the journal being ignored) to claim back a percentage. I feel like im being pushed out of work due to this, not encouraged into it!

Graphista · 05/02/2020 14:12

“UC could not be enforced without the mass cooperation of the staff. They are collaborators.” I completely agree with this - even though I personally know 2 people who work for dwp.

One is a friend of long standing who is generally a lovely person, she works now in the fraud dept and admits the vast majority of reports they receive are malicious and lacking foundation. Mostly ex husbands/partners but also neighbours/friends who’ve fallen out with the people they’re reporting. The dept is required to investigate all reports but how investigations are carried out and what action is taken varies. Also common to receive malicious reports against the same person repeatedly, what frustrates her is that this is a waste of her (and her colleagues) time and resources. She strongly feels such reports should result in prosecution of the malicious reporter and that they should be allowed to officially note that reports from them against the same person repeatedly are likely to be malicious. It’s usually an extension of previous domestic abuse and her and her colleagues are also frustrated that officially they’re not even allowed to direct the victim to appropriate agencies that may be able to help.

The other is a relative I haven’t spoken with now for many years, this is one reason. She’s worked for dwp in various forms for over 40 years. She has zero understanding of illness or disability despite supposedly being a disability job centre advisor for the last 10 years. She’s never spent a night in hospital herself and has zero patience for anyone sick or disabled and is firmly of the belief that the majority of claimants could do SOME kind of job if they’d just “pull themselves together” she’s especially lacking in compassion wrt mental illness, mild learning disabilities and conditions like adhd and autism (when I used to have her on fb she’d share that crap about “in my day we called it being a brat”). In my opinion she has absolutely no business doing the job she is and I wonder wtf the person who assigned her was thinking!!

I’ve had mostly bad experiences with dwp staff. Occasionally better experiences in terms of competency. But in terms of compassion and understanding? VERY rare to have a decent experience. The few I have come across who gave a damn didn’t stay in the job.

The size of that workforce is so massive that IF they collectively decided to, they could very much influence the govt to change if they cared enough. They certainly mobilise themselves VERY well when it comes to protesting their OWN pay and conditions to good effect.

The parallels occurring in this country right now with pre wwii nazi Germany are terrifying

The demonisation of the weak

The disenfranchising of the less fortunate (I was only able to vote in the last election thanks to the kindness of strangers both on here and locally)

Censorship of the press (deeply disturbing that journalists have been “disinvited” from 10 Downing Street)

The lack of action against hate crime...

Very very worrying times

@LakieLady well said on mentally ill and engaging with the system. In addition many mentally ill people don’t trust mobile phones, internet etc. I don’t have a poranoic dx I have ocd, agoraphobia (related to the ocd), depression and general anxiety (mostly around dealing with strangers again because of the ocd) and mostly I do have a grip on reality but even I have anxiety regarding who can access my personal info. I’ve also been in contact with others who are mentally ill in therapy groups etc which included schizophrenics etc and they very much were paranoid about tech. Several wouldn’t even cope with a radio in their home let alone something like a smart speaker! They certainly didn’t trust having internet!

@helenadove - Exactly! That was the first thing my mum said when they announced rising state pension age. That it blocked jobs younger people coming into the market need! Totally illogical!

My dad is more like the woman with the attitude “I’ve a job there’s loads”. I’ve told this before on my (As I’m sure you will remember) at one point my sister and I were both single parents and job hunting and decrying the lack of jobs. Dad (who hasn’t been a job hunter since the 60’s!) declared “what you on about? I see loads of jobs in the paper”. He really ought to know better than to argue with me by now but anyway, I proceeded to go through EVERY job advertised not only in the paper but on websites and local Facebook pages and pointed out how/why even if we applied we wouldn’t get them (lacking the required qualifications, lacking even the minimum required experience, hours impossible with childcare - had to remind him that all childcare aside from nannies/au pairs which are more costly are only available within set hours, location - neither of us had a car at the time due to lack of funds...) he then argued “we’ll get the qualifications/experience” to which I pointed out to him that the local college didn’t run the required courses OR they were courses which weren’t govt funded and had to be privately paid for which of course we hadn’t the funds for. He then said about voluntary roles to get experience/maintain cv. We were both on the waiting lists for every voluntary role available. Everybody around here is told this by the job centre so actually in a deprived area with high unemployment voluntary roles are OVER subscribed. Many of the voluntary employers try and mitigate this by sharing the workload out so rather than having someone who COULD volunteer 2/3 days a week with them doing that, they only let them do 1 day a week so that the other days can be given to other people.

He eventually conceded he didn’t know what the bloody hell he was talking about!!

@LakieLady I know people who have been told and are currently receiving less than full housing Ben for rent for council properties now. If that indeed is incorrect and they’ve been lied to I’d actually be most grateful for a link to legislation to forward to them so that they can address this - genuinely appalled if that’s the case. This is a few people in different parts of the country so they’re very unlikely to be getting advice from the same people.

“The first part of this post that you posted was mine. It wasnt aimed at the OP, but at another poster who said her and her husband value family time over money and therefore she doesn't work and he only works 20 hrs as UC pays a "full time wage". That's unfair.” Ok apologies for the misunderstanding.

I agree CHOOSING not to
work because you “value family time” is ridiculous. At least one of them should be working full time assuming dc are still very young. But my understanding of UC is that this position will not be supported. They will be expected to make a work commitment that they will endeavour to achieve that level of income.

But then I worked when dd was little, I was working full time when pregnant, went on mat leave but then it got complicated as ex (army) was posted while I was on mat leave so I had to leave that job. We were lucky that between his wage and child tax credits we were ok financially until I got registered as a childminder. I then worked as a cm until we split (we were living in military accommodation and I didn’t think it fair to let down my employers. I had a good idea my marriage was going to end a couple months before it did and I did a phased ending to the childminding in anticipation of that), I claimed income support etc when we first split but very luckily found both a full time job and childcare within 6 weeks (I say “luckily” but I put a lot of effort into it too, but luck is definitely an element with these things) so I worked at that job until dd was almost school age and then I went back to uni, the plan being to retrain for a career which would pay better and fit around raising dd. Unfortunately that didn’t pan out due to a serious car accident I had just after graduating (see? Luck)

@PorpentinaScamander “I was extremely tired and haven't slept for 2 days.” Oh bless you! Hope you get some rest soon.

“One of the big scandals of UC is that the people who are wrongly migrated over cannot go back. Which of course they could, the systems are still there for the people still on them. They won't, which is not at all the same.” Totally agree! A few times people at dwp have tried to persuade me to move, even implied I HAD to. I always check with the welfare rights people and make it clear to dwp not to do anything until I have. I have no doubt they are deeply unscrupulous about this and have deceived people into doing so when there was no need.

“And why havent NHS prescription forms been changed to include UC. Theyve had SEVEN YEARS.”
Omg yes! This has caused a lot of problems including large fines for people who ARE eligible for free prescriptions but been given wrong info, lots of appeals ongoing with this.

“Well yes, this posters is just on the wind up, they have posted before.”
Oh that’s interesting!

PityParty4one · 05/02/2020 14:44

LakieLadyI know people who have been told and are currently receiving less than full housing Ben for rent for council properties now. If that indeed is incorrect and they’ve been lied to I’d actually be most grateful for a link to legislation to forward to them so that they can address this - genuinely appalled if that’s the case. This is a few people in different parts of the country so they’re very unlikely to be getting advice from the same people

Graph

UC will pay rent based on LHA which is local housing allowence. So if you are in a LA property and are entitled to claim full HB you will get full rent from UC BUT that can change due to bedroom tax and benefit cap also if any non dependants live in the property.
If you private rent UC will still only pay what the LHA is and not the full rent if it is more than the LHA.

I would check the circumstances of those you know who are not receiving full HB as you will probably find it is due to:
Not entitled to full rent.
Bedroom tax/under occupancy.
Benefit cap.
Non dependent living in the property.

karencantobe · 05/02/2020 18:14

I think usurper is not being truthful. You can not do what she claims.

PorpentinaScamander · 05/02/2020 19:37

@Graphista I slept nearly all day today so am feeling marginally refreshed, thank you.

LHA rates are ridiculously low. When ds1 turns 16 this year I will be entitled to the 3 bedroom rate (I'm not planning on moving, they can continue to share). The 3 bedroom rate for my area wouldn't even cover the rent on a lot of 2 bed places. Let alone 3. As a single parent, currently on SSP I couldn't commit to the larger rent because I would always worry about managing the top ups. I'm very lucky atm as my LL hasn't increased my rent for 10 years. She would rather know I could afford it than raise it and risk me not paying.

PeapodBurgundy · 05/02/2020 22:09

Thanks to those pointing out that we didn't need to switch. We weren't given the option at the time, and she's now 18 months almost. I specifically called the helpline number when they announced the rollout, and was told we would be moved over. After DD was born, we were sent the UC paperwork and had to make an appointment to go down (we weren't allowed to go down together, it had to be separate appointments as if they were trying to catch us out in a lie!) At no point did anyone say we had any choice, or we'd have stayed put on Tax credits. We can't get them to fix the issue from December, I highly doubt anyone will do anything about an issue from 2018!

MyDcAreMarvel · 05/02/2020 22:33

@PeapodBurgundy am sure you are correct that nobody will change it, am angry on your behalf.
Hopefully it may help a poster reading.

PeapodBurgundy · 05/02/2020 22:42

@MyDcAreMarvel I hope so too. My eldest is struggling at the moment. He's being assessed for ASD, and is finding the process very stressful. In other circumstances I could go back to a full time paid job and have no need of UC, but DS needs me to be around more than I could be if that were the case, so we're just muddling by. I know I should be grateful of the help we get, and I am. I'll admit though that I'm annoyed that the goalposts changed once it was too late to decide on 1 DC. But hey ho!

PityParty4one · 05/02/2020 22:44

Pea if DS does get the diagnosis and hes under 16 you can claim DLA for him.
Sorry if you are already aware of that.

PeapodBurgundy · 05/02/2020 22:54

@PityParty4one He's 4 next month, so early days for a diagnosis. I didn't know though, so thank you Smile

PityParty4one · 05/02/2020 22:57

You can still make a DLA claim without a diagnosis as it's based on the extra care your child needs that a "normal" ( sorry but that's how they measure it) child doesnt.
That's at home and school/nursery.

MyDcAreMarvel · 05/02/2020 23:33

@PeapodBurgundy I understand, I have 3 dc with asd and one on the pathway. Pity party is correct you don't need a diagnosis to claim dla. Just send off any letters you may have saying your ds is on the pathway and any other letters you may have relating to his suspected asd. Use this guide to help you fill in the dla form.

cerebra.org.uk/download/disability-living-allowance-dla-guide/

MyDcAreMarvel · 05/02/2020 23:35

All four of my dc were awarded dla pre asd diagnosis although one had a diagnosis of another disability.

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