Are retailers allowed to do this?

[weequickone]

DS15 has gone shopping with Xmas money today. Bought a jacket from well know high street shop. Has since decided it was too expensive for what it was and went back for a refund. They've told him they're too busy and not doing refunds til 29th.

Can they do this?

No one is entitled to a refund by law unless goods are faulty. So I guess they can put whatever restrictions on it they like!

Many do at this time of year I'm afraid.

Yes, of course they can.

Technically I dont think any shop has to give a refund unless the item is faulty or not as described.

I’ve seen shops with signs to that effect, so they can deal with the busyness of the sales before they have the time-consuming refunds post-Christmas.

Of course they can, a refund just because you change your mind is a goodwill gesture, not a statutory right.

Absolutely. Refunds are at the retailers goodwill, unless the item is faulty.

They can and there will often be a sign indicating their policy. They're going to be really busy with all the sales, so it makes sense

Yes, pretty standard at this time of year, they are doing a favour by taking it back at all

Okay, thanks all.

I see it on their website, but there was nothing in store telling him that.

Lesson learned for him!

Depends on the shop.

The shop I work at allows refunds until the end of Jan if bought after Black Friday. As long as there is a receipt and no damage we’re happy to refund.

He only has to wait a couple of days. If he needs the money back that badly could you lend it to him for 3 days until he gets the refund?

@Lockheart I did offer to transfer money to him, because although it's only three days away, the shop isn't local to us.

But he's already lifted the max amount allowed from the cash machine, so he can't lift anymore anyway.

He's got money left for food, so could be worse

Of course they can. He isn’t entitled to a refund just because he’s changed his mind.

He's got money left for food, so could be worse

Dont you feed your 15yo?

@OlaEliza

Was that meant to be funny in some way?

Dont you feed your 15yo?

FFS that's sooooooooo Mumsnet

I am fairly sure the OP means food today while he is out shopping presumably with his friends.

Would you suggest sending a packed lunch?

I wondered the same thing - if OP's son is 15, it seems odd to say he has money left for food.

Oh for goodness sake.

He's out shopping and probably wants to pick up a burger and chips like 1000s of other people do

My 17yr old is out shopping as I type.

He told me not to worry about dinner as he'll be getting a KFC.

Slightly annoying but he's not entitled to a refund at all, some shops only refund faulty goods and give shop credit otherwise.

Yes it's way to busy with Xmas sales to keep doing refunds

Dont you feed your 15yo?

Haha yes I'm sure all the perfect mums out there send there 15 year olds out shopping with their Xmas money with a packed lunch in their bag! Fairly certain she means he's got money for a McDonald's 😂

He doesn't need to pay cash for the food i assume by lifted money you mean withdrawn from the cash machine so he can use his card to pay if you transfer him some money