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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To complain?

46 replies

CupcakeBabaPoooo · 23/12/2019 11:35

Will try and keep this short and try not to drip feed.

Bought a new car last year. Salesman used my phone number to arrange a few things to do with collection etc. Fine. Though, unbeknown to me at the time, he was using his personal number.

Fast forward a year and I get an email reminding me my service is due. Also fine as it saved me the trouble of booking my car in. Once again, used my phone number to arrange things for the service such as dropping off courtesy car etc.

The salesman was really helpful, as I was on crutches at the time, and the service was great. I expressed this but definitely did not give him the 'come on'.

He has subsequently been sending me messages not to do with the car and which I find really inappropriate. I have been polite as I need to keep my relationship with the garage as I have a service plan but I'm really not comfortable that he's got my mobile number and is now using it to offer me a massage and to ask me to send him a thank you card. I am sure he's breaching GDPR as well.

So AIBU to complain? I called him out on it by saying to him he had a partner and he denied it. He does indeed have a partner. I definitely have never given him any intention I like him that way and I went with a male friend to buy the car who he thought was my partner.

OP posts:
Frothybothie · 23/12/2019 11:40

Its not appropriate and it's all saved. First vcan you change the number they have to a landline.
You could complain to the manager - I think sales people can be seen a squite crerepy, but in many cases paid on commission - its not in his interests to upset you. Perhaps advise him if he sends anything in the future.

Slightaggrandising · 23/12/2019 11:40

YANBU. Totally inappropriate and also... GDPR?

Original poster
CupcakeBabaPoooo · 23/12/2019 11:42

I don't have a landline and he will still have my number as he's saved it on his personal phone.

There's been a salesperson and there's texting on a Friday night offering a massage....

OP posts:
Strongmummy · 23/12/2019 11:43

Wtf?!?!?! Yes complain !!!! Dreadful

happystory · 23/12/2019 11:44

Complain - that's definitely not on !

Original poster
CupcakeBabaPoooo · 23/12/2019 11:45

I will most definitely not be the only person he's doing it to either actually Crown Envy(not envy)

OP posts:
lovemenorca · 23/12/2019 11:45

I can’t understand why you even responded to say you knew he had a partner. It’s opening up a conversation.

If you don’t feel comfortable, contact the showroom.

TotheletterofthelawTHELETTER · 23/12/2019 11:45

Totally complain. No need to reply re his partner or whatever.

Block his number.

Save messages. Speak to garage manager immediately and state you will only deal with other members of staff in future.

TheReluctantCountess · 23/12/2019 11:46

Yes, complain!

Apolloanddaphne · 23/12/2019 11:46

Of course you need to complain. He is being inappropriate and creepy.

Original poster
CupcakeBabaPoooo · 23/12/2019 11:46

I haven't told him I know he has a partner.

As I said, I've spent £240 on a service plan so I need to keep a relationship with the garage.

OP posts:
Original poster
CupcakeBabaPoooo · 23/12/2019 11:47

I wasn't clear with the partner thing..... I said to him 'don't you have a partner' basically and he said no. I know he does and he doesn't know that.

He gives me the creeps and I've been polite but maybe I shouldn't have been.

OP posts:
Lulufluff · 23/12/2019 11:48

YANBU - Service plan or not that is a complete breach of GDPR not to mention wildly inappropriate.
I had this happen when I joined a gym the guy behind reception used my sign up sheet to bombard me with messages.
When I went above him it soon stopped.

Original poster
CupcakeBabaPoooo · 23/12/2019 11:49

Thank you Lulu - was it not awkward? I suppose he's the one in the wrong.

OP posts:
Butterflyflower1234 · 23/12/2019 11:52

I'm sorry but instead of complaining to his manager how about have the guts to stand up for yourself and tell him to stop messaging unrelated to the car.

For goodness sake I can't believe I'm reading this. Yes he is massively in the wrong but why do you feel afraid to stop this person messaging you? You honestly think your car will be black listed from servicing.

lovemenorca · 23/12/2019 11:53

* I called him out on it by saying to him he had a partner and he denied it.*

Yes you did!

WeeDangerousSpike · 23/12/2019 11:54

Yes, a relationship with the garage, not with him.

You go in and say 'your salesman has been harassing me, it's completely inappropriate and I want your assurance it stops now.' if they aren't forthcoming then you escalate it to the head office, if it's a chain of garages, or the car manufacturer that licences them to carry out their branded service if it's an independent business.

It's completely unacceptable. They won't want the damage to their reputation when the easy option is to give him a bollocking and stop him Contacting you. If he contacts you after you've complained, report to the Police.

lovemenorca · 23/12/2019 11:55

In less than a dozen posts you have clearly fibbed
You explicit say you said you knew he had a partner
And then say that you absolutely didn’t
Leads me to believe the entire thing is nonsense

Original poster
CupcakeBabaPoooo · 23/12/2019 11:56

I have ignored him on a number of occasions. He then text me saying there was an offer on and would I be interested? That's when I replied and he started being inappropriate again.

OP posts:
MrsWhites · 23/12/2019 11:57

I’m sorry but service plan or not this is ridiculous that you haven’t called this guy out on his ridiculously inappropriate behaviour! I would have certainly told him to stop and in no uncertain terms told him that if he continued that I would be in touch with his manager.

  1. How can he stop you having your car serviced and 2. What explanation would he give to management as to why he has ‘black listed’ your car?
Original poster
CupcakeBabaPoooo · 23/12/2019 11:57

Re posting.

I wasn't clear with the partner thing..... I said to him 'don't you have a partner' basically and he said no. I know he does and he doesn't know that.

This isn't about him having a partner. I thought he might get the hint when I said that, he didn't and lied.

OP posts:
BuzzShitbagBobbly · 23/12/2019 11:57

OP, stop being such a drip.

He is harassing you and you are wondering how to be nice about it? Take your phone and go see the dealer principal at the garage.

lovemenorca · 23/12/2019 11:58

How do you know?

Original poster
CupcakeBabaPoooo · 23/12/2019 11:58

I wouldn't be black listed from having my car serviced. However it would be very awkward to go to the garage and sit there for 2 hours with him working there after complaining.

I'm clearly BU and should just be flattered I suppose.

OP posts:
happystory · 23/12/2019 11:59

Don't feel flattered
He's a creep

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