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Very - have they always been this crap??

32 replies

Igottastartthinkingbee · 22/12/2019 21:53

Ordered something the other day. Confirmation email states it will arrive by 24/12/19. Great. Check the tracking info, Yodel, they won’t be delivering until 27/12/19 eh?!?!

Contact Very who say ‘err sorry love. We never promised or owt!’ Hmm, me ‘well there’s nothing about an estimated delivery time and you clearly state in big sparkly letters that most small items, of which this is one, will be delivered in time for Christmas as long as orders are placed before 10pm on the 23/12/19’
Very ‘sorry again, but erm tough, we didn’t know Christmas might be busy and all. Taken us by surprise tbh. Does this Christmas thing happen every year then?!’

Ok so not exactly verbatim but you get the idea. Having since seen a stream of complaints about them I’ll be amazed if, one, it arrives at all and two, if it’s even the correct item! Have they always been this crap???!!!!

OP posts:

Am I being unreasonable?


You have one vote. All votes are anonymous.

Acheypelvis · 22/12/2019 23:00

Never had a problem with them personally. Sainsbury's is shocking at Christmas time in our area. Deliveries being cancelled all this week and refund won't be given until after Xmas. Has happened to 3 of my friends in the last 2 days


Babynut1 · 22/12/2019 23:25

I’ve had a nightmare with them lately. Ordered 2 Nintendo switch games and 2 items for my daughters dolls. Received 1 Nintendo switch game, a pair of trousers and a pair of trainers 🙄
Had to send the wrong items back and re order the missing items.
Then had a nightmare as the pricing when I reordered with them over the phone was different to the pricing online.
Finally received items but the prices were incorrect, plus they hadn’t refunded me for 1 missing item.
Finally got them to correct the pricing and to refund the missing item.
Received a message the other day to say they’ve received the missing item back and have credited me. So now my account is £40 lower than what it should be. I really can’t be arsed to phone them again and correct it. So they can spot their own mistake and rectify it themselves!


PumpkinP · 22/12/2019 23:38

I’ve only had positive experiences with them


ForgotwhatIcameinherefor · 23/12/2019 00:49

Same here as Pumpkin. Get really good money off offers from them and just paid off my DD’s apple MacBook Air interest free that I got her last Christmas! with cashback. You get the cashback before you’ve even made a payment :)
Ordered a couple of times in past week click and collect, both arrived at local shop really quickly.


Muddlingalongalone · 23/12/2019 00:51

Very positive experiences with them here. In fact something I ordered last week arrived a day earlier for click & collectcthan expected.


teentree · 23/12/2019 00:52

I have never used them. I looked once but everything was cheaper somewhere else. Yodel though Angry


romany4 · 23/12/2019 00:54

I had a nightmare with them a couple of years ago.
Ordered a Chromebook for Ds on November 1st. Said it would be delivered November 15th. It never arrived. They constantly changed the delivery date right up till Christmas despite me phoning and emailing constantly saying finally that it would arrive Christmas Eve.
It didn't.
They finally delivered it 4th January! I returned it and closed my account.
Never again


Trimbushno5 · 23/12/2019 01:10

Awful company, let me order cot when I was 20 weeks pregnant with DD, due to be delivered 2 weeks later, they continually pushed back the the date until the finally said “it’s not in stock anymore” I was about 30 weeks preg at this point so I explained obviously I’d be needing a cot very soon so could they cancel my order and refund me? They said they couldn’t tell me when it would be back in stock but the order was too far in the process to cancel so basically I’d have to wait until it was delivered to me and turn it away, then I’d get a refund. Problem was it was “out of stock” now so there wasn’t even a delivery date at all in the near future! I was v hormonal so got OH to call them and eventually they refunded me (took them 2 weeks still!)

Awful company, I’d avoid totally


Thistles24 · 23/12/2019 01:16

Only positive experiences for me, seem to have really good offers and delivery has always been when expected.


PumpkinP · 23/12/2019 01:42

Next time just get your account to do a charge back Trimbushno5, that is instant.

I’ve ordered off there 3 times and like I said only been positive


DecemberSnow · 23/12/2019 01:45

They delivered a stereo for my partner on Friday , not in bag...

Picture of the stereo on the box. What company does that 5 days before Christmas


DecemberSnow · 23/12/2019 01:48

Clothes are of poor quality and always way to small

Iv had afew things that are broken upon arriving and alot of general bad quality stuff


Pilot12 · 23/12/2019 02:25

I bought a baby monitor off them a couple of years ago which developed a fault. They took ten days to send a courier to collect it and I had to wait until they had received and checked it before they sent me a replacement which then took three days to arrive. I didn't have a baby monitor for three weeks. Had I got it from Argos I could have taken it back and got a replacement the same day. They're customer service is very bad. Never ordered from them since.


PiggyInTheMiddle19 · 23/12/2019 02:29

I've never had an issue with them?


imalmosthome · 23/12/2019 03:10

I have found Very to be poor in many respects.

Parcels which are "on route" pending for three weeks then suddenly cancelled without warning?
A refund when I "apparently" returned an item that was never actually delivered to me?
Online customer service is appalling - I have struggled to make any sense of the garbled explanations that have been concocted.

Service veers from satisfactory to utterly abysmal.


VashtaNerada · 23/12/2019 03:15

Yep. I’ve been waiting for a delivery for weeks now, absolutely bloody ridiculous.


FatBlobbyBob · 23/12/2019 03:27

I always choose click & collect and have never had a problem. How do I get cashback & offers ForgotwhatIcameinherefor?

Im missing out here!


heartsonacake · 23/12/2019 03:31

YABU if it says “most small orders will be delivered by 24/12/19” to assume yours will be one of them and be angry at them if it’s not. Most is not all.

The lesson of the story is not to leave buying Christmas presents to two days before Christmas.


Whatsername177 · 23/12/2019 07:01

That happened to me two weeks ago. I needed it for the date agreed when I purchased so was very annoyed at the later Yodel date. However, it arrived on time.


Bingcankissmyass · 23/12/2019 08:16

Ugh I just checked my order status after reading this thread. I ordered a board game, delivery by 24/12, went on to track my parcel it now states delivery by 27/12 Sad (good job I bought CAH as a back up!)


Ivalueloyaltyaboveallelse · 23/12/2019 08:25

The biggest problem with Very is Yodel. Lost parcels, pretending to have attempted to deliver parcels and items left (thrown) on the door step in plan sight. I’d be annoyed as I saw Very clearly advertising you could order up to the 23rd and have you’re parcel in time for Christmas.


Igottastartthinkingbee · 23/12/2019 09:28

You’ve given me a smidge of hope then Whatsername

OP posts:

haveuheard · 23/12/2019 09:56

Yes. I once ordered a small item and they delivered a massive sack full of every item due to be delivered from the same warehouse that day - instead of one set of pillow cases I had maybe 40 sets of bedding. They made life really really difficult for me to return the goods I didn't order - they were really rude when I was just trying to do the right thing. I would never shop with them again.


Amanduh · 23/12/2019 09:58

Always been great here. Never had a problem and have got Xmas Eve delivery before. Good prices too, used to be extortionate but had great deals lately. Sounds like one of those annoying things gone wrong


Bingcankissmyass · 23/12/2019 10:02

Well my board game just arrived 😁 now to gear myself up for the inevitable fisticuffs over whether or not an answer is allowed Xmas Grin

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