Please or to access all these features

Add post

Watch this thread

Save thread

Start a new thread

Flip thread

Hide thread

My feed

Active Unanswered threads

Getting started FAQ's

Unanswered threads Acronyms Talk guidelines

Hide shortcut buttons

Talk

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Flip

1 2 3 4

Original poster

to think this delivery driver was a right CF?

76 replies

DinoSn0re · 30/11/2019 21:24

Expecting a delivery of two parcels yesterday, I wasn’t in to take them as had to go to an appointment, but live on a street where there are plenty of neighbours and we all happily take in each other’s parcels all the time. When I arrived home, there was nothing there, so checked that the neighbours didn’t have them, which they didn’t. Checked the delivery tracker and could see that they had been delivered so, as they weren’t there now, presumably they had been stolen. This particular delivery driver often just leaves stuff outside the front of our house, although I have never asked for that to happen. I rang the company I had ordered the items from, they launched an investigation and by the end of yesterday had refunded me.
This morning we were disturbed by someone banging loudly on the door, my husband answered the door to the irate delivery driver who was having a go at us, repeating to us over and over again that he’d left the parcels by our front door. We obviously pointed out to him that it was a stupid thing to do! AIBU to think he’s a right cheeky fucker to disturb our day off to come and have a go at us about something that is his fault?

OP posts:

GiveHerHellFromUs · 01/12/2019 06:57

The delivery company may well have asked him to come and talk to you, explain where he left the parcels and see if he'd put them out of sight etc.

The aggression is inappropriate though and needs addressing immediately.

SchadenfreudePersonified · 01/12/2019 07:10

He was wrong to shout at you

No. He was wrong to ^leave the parcel on the doorstep in full view of anyone who might have sticky fingers*.

(And the shouting, too, obviously)

HigherFurtherFasterBaby · 01/12/2019 07:21

Definitely report him OP. Tell them your children were frightened and crying. Make sure he does not deliver anything to your home again.

Auradal · 01/12/2019 08:00

I'd report him as well.
Yes he could lose his job but he brought it on himself.
He was obviously spoken to about leaving the parcels on the front step and them being stolen (of course, we only have his word that he left them and marked them as delivered, he could have taken them himself - this does happen). You had every right to report them missing and for this to be investigated.
He should have just apologized to his boss and promised to be more careful in future.
Leaving the parcels was a "mistake" as mentioned by the person above saying we all mistakes.

Coming round and screaming and yelling on the doorstep the following day was not a mistake. That was a deliberate act. This behaviour should be reported. If he can't control his temper and deal with a ticking off at work without taking it out on a customer then he needs to find another job better suited to him.

And yes, I do know they are under an incredible amount of stress and pressure. It's not a job I could do.

GiveHerHellFromUs · 01/12/2019 08:04

Realistically, at this time of year, he probably won't lose his job because the company are just too busy.
They might move him to a different area though.

dottiedodah · 01/12/2019 08:12

I would want to report him too .However as Sable has pointed out ,he may lose his job over it, and as he knows where you live could be worrying TBH. My Son ordered a parcel and it was sitting on the step when I got back from taking the dog out!(We have a hedge at the front) Usually left behind the bin, or with our lovely neighbours who will take it in for us .I think at this time of year it must be so busy there is a pressure to just leave (Not excusing behaviour BTW ) Well out of order!

Bluntness100 · 01/12/2019 08:16

I'd also not report in this instance although his behaviour is appalling, it's just escalating it further, he will likely be fired and then he may take it out on you guys,

Wrong I know but I'd really not go into open war fare here.

bigvig · 01/12/2019 08:21

He is clearly an aggressive arse but I would also blame the delivery companies. The drivers are usually 'self employed' and can only make a reasonable (often minimum) wage but rushing all their deliveries. If they were paid properly they might be less likely to dump things on doorsteps.

diddl · 01/12/2019 08:31

Well it's a shame that there is somewhere that parcels could be left but it is locked.

However, that doesn't excuse his behaviour.

As pps have put the problem lies with there not seeming to be time for these people to try neighbours when no "safe place" is available.

TartanMarbled · 01/12/2019 08:37

I wouldn't report him

ColdAsIceCubes · 01/12/2019 08:47

I had a similar experience a few weeks ago where I got home to a sorry we missed you card saying my parcel was in my recycling bin... nope. I checked the website which said “left in porch” (I don’t have a porch), so I popped onto the live chat who interviewed the driver to say it had been given to a neighbour with glasses.

Nearly all of my neighbours wear glasses I checked every house within a reasonable distance (we all know each other, quite a small road) and no one had my parcel. The driver was sent back to identify said neighbour and it transpires he had handed it over to a random person who said “I’ll take that for you mate”.

It took forever for the company to send me an item not received letter to claim my refund, then the seller refusing to refund because it had been “delivered”. It was a long 3 weeks sorting it out, and I’m thankful I’d paid for the item with PayPal because the seller wasn’t budging.

Belledan1 · 01/12/2019 08:51

I would report too. I was having a phone delivered yest from tesco. Xmas present for DS. Got a text to say what time coming and i put down deliver to neighbour as that was an option so DS wldnt see it. Checked with neighbour who was fine. Courier knocked on our door as car was there so DS heard it come. Luckily managed to say sonething else. I asked why didnt go to neighbour and said saw car!!

Funnyface1 · 01/12/2019 09:15

He didn't deliver them, he dumped them in the street. How he could think you were in the wrong is beyond me. Report him.

Aridane · 01/12/2019 09:39

Which courier company ?

ruralcat · 01/12/2019 09:56

Report him. I had a terrible time with 2 delivery drivers who turned up and when I answered the door started making remarks to each other about my appearance and one tried to enter the property. I felt very vulnerable as I had a baby in the house too. I phoned the company and told them that they were not welcome to deliver anything to the house, never saw them again despite several orders with companies who used them.

saraclara · 01/12/2019 10:06

I've not had any problems with delivery drivers until recently. But now they knock on the door, and by the time I get to it (I counted, it's nine steps from my sofa) they're back at their van with my parcel and I have to call out to get it from them.
That, or despite me having registered my garage as my safe place, they just dump it next to the garage door in full sight of every passer by, rather than opening the door and putting it inside.

I appreciate they have a terrible job with unrealistic schedules, but it's getting really bad.

Brefugee · 01/12/2019 10:12

Everyone is so quick to say Report people on here. It's as if they never do anything wrong in life and are perfect. Get real. Don't report him.

Eh? He had a job to do, and he didn't do it properly unless his company has a policy of leaving things where they can be stolen. Coming back to the OP is indimidation and tbh I think she could call the police about it. Definitely his employers should know how he is trashing their reputation.

It is true the delivery drivers have a really tough gig, but they don't have to act like utter wankspangles. If you can't deliver, take it back to depot. Annoying for the recipient but absolutely justifiable.

HigherFurtherFasterBaby · 01/12/2019 10:20

Leaving it in a daft place is one thing, going back to shout at the customer is entirely different.

Binglebong · 01/12/2019 10:44

I'm just amazed he stayed long enough at the door for you to answer it!

Seriously though, report. He was bang out of line and if he loses his job it is his own fault. I have a lot of sympathy for couriers. I have none for bullies who intimidate people, especially lone women as he thought the OP is.

TriciaH87 · 01/12/2019 12:25

They get charged for lost deliveries I believe so I get why his annoyed. However if he had some common sense he would of handed it to a neighbour. We had a driver leave a massive parcel on door step. We lived on a main road. He came knocking to kick off after we reported if as missing. Luckily a neighbour saw it and took it in so we told company it was found but he never did it again at our address.

MuddlingMackem · 01/12/2019 12:37

OP, definitely report his behaviour, his manager needs to know about it. He might not lose his job, but they may be able to swap his route with another driver so that he will not visit your property again.

@Belledan1, I know that the deliver to neighbour option for at least one of the courier companies is for if there is no answer at the delivery address, so they will always try that first. If you need to avoid that, you might be able to phone the customer services and ask them if they can get a message to the driver to explain the situation.

CouldBeOuting · 01/12/2019 12:44

I ordered a gift for my DH. In the delivery section it was possible to specify a “business hours” delivery which was 9-5, Mon - Fri so I clicked that.

I got a message on Monday to say it was being delivered. It wasn’t delivered by the time I left work but I later got a message to say they’d attempted delivery at 7.30pm and would try again the next day.

I got a message the next day to say they had attempted delivery at 3pm but could not access the premises. I checked CCTV of our access road and no vans of any sort had been near it by all day.

Called Yodel and the driver had reported that delivery address is a large office block and the security guard could not locate the customer.... this is not a description of my work premises and we don’t have security guards!

In the end I had to arrange a specific day delivery for a day DH was working from home. I got the message to say it had been delivered two hours before it was actually delivered!

If I’d known the company were using Yodel I wouldn’t have ordered .... last time they used ParcelForce who are generally great.

SchadenfreudePersonified · 01/12/2019 18:22

They get charged for lost deliveries I believe

I'm surprised at that - why do they leave them in such stupid, obvious places then?

ellendegeneres · 01/12/2019 18:29

I had this recently only I got the notification as I turned onto my road that expensive present had been left ‘by the front door’

So that’s a few feet from the pavement then, in full view? Fab! 🙄

Called amazon who said ‘but you got there and got it, so what’s the problem?’ I had to explain reeeeeaaaallllly slowly exactly why it was a problem, they then put me through to their logistics team who again had the attitude of ‘but you got there before anyone could steal it, so what’s the issue?’
I was very clear, I wasn’t after more than it to be made extremely clear to the driver that this is an unacceptable place to leave any item. In the end, they seemed to get it and told me they would be passing it on to the delivery persons manager (one of their own delivery teams) and I was happy it would be sorted.
Checked emails a bit later and had an apology for it occurring and difficulties in understanding me, but here’s a voucher for your troubles. I mean thanks and all, but I just wanted to not have anything left like that again specially when all neighbours will take stuff in!

ISmellBabies · 01/12/2019 18:29

Report him ffs! Someone with his kind of uncontrollable anger who thinks he can just go to women's homes and intimidate them should NOT be allowed to work going to people's homes!

Flip

1 2 3 4