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Should I escalate a staff member grabbing my son and calling him a liar?

1 reply

RHSDrama · 29/10/2019 17:44

I was in a RHS garden today, in the restaurant at lunch with DS (7) and DD (3). It was packed. We were by the sandwiches and DS had chosen. I was bending down helping DD when I noticed a bit of a kerfuffle next to me and heard a MOS staff say DS “come with me”. I stood up and he had grabbed my sons arm and was leading him away, DS had gone a bit frozen and looked upset.

I followed obvs and they stopped a few feet away the guy pointed at a piece of Blu Tac and said “what’s that?” DS said “I don’t know, I’m sorry” and the guy said “don’t LIE you LIAR, throw your rubbish in the bin!” At which point I said something like “DO NOT speak to my son like that” and the guy sort of half ran away without meeting my eye.

DS, who is lovely and well behaved little boy was quite upset and a bit tearful, so I reassured him and got in the queue to pay. The MOS passed again and I stopped him and said “grabbing my son is completely unacceptable etc etc” and he said “don’t worry, it’s OK” then hustled off again.

Queuing up I was getting more and more aggy about it, especially the bit where he grabbed my sons arm to take him away from me... this very obviously a small child standing next to his mother??

So I spoke to the manager, she was apologetic and I saw her speaking to him. Five minutes later he was back out by the tables.

ANYWAY so sorry this is so long but I’m now wondering whether to email the garden to follow up? Or accept the that I’ve informed the manager and leave it there?

P.S the blu tac wasn’t my sons, the manager confirmed it was there to hold up a sign which had fallen off.

MichaelMumsnet · 30/10/2019 17:01

Hi all.
A spokesperson from the RHS has been in touch and asked us to post the following here on the thread:
[quote]
Dear @RHSDrama,

Your post has been brought to our attention and we are very sorry to hear about your experience. We have been informed that you spoke with a Supervisor on the day and this was then escalated to the Catering Management immediately.

We wanted to reassure you that this matter was taken seriously and the Catering Management has conducted an investigation based on your comments. The Catering Management would like to state that the actions by the member of staff that you have described are not compliant with our policy, and under no circumstances would we sanction our staff to either reprimand a child directly or to physically touch or restrain a child.

The Catering Management has spoken to the member of staff involved in this incident, who was from a temporary staffing agency, and that person will not work at RHS Garden Wisley again.

If you would be happy to discuss this matter further, please could you supply your contact details to [email protected] and we will ask a member of the team to contact you as soon as possible.

Once again, we would like to extend our sincere apologies for your experience.

Kind regards,

RHS Garden Wisley
[/quote]

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