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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Quick boiler AIBU

35 replies

instanaan · 24/10/2019 21:45

Booked annual boiler service, heating engineer came. I mentioned to him that we hadn't had the heating on yet but that the hot water was making a funny noise.

20 minutes later, he left, giving me invoice and said he couldn't hear any hot water noise. Fine.

I was about to pay the invoice, but before I did, thought I'd just check that the heating was working. Turn on heating and nothing happens at all (ie no noise, no heat).

My AIBU is, would you think a boiler service included checking that boiler kicks in when heating and/or hot water is turned on.

OP posts:
dementedpixie · 24/10/2019 21:47

Yes it should as they would have to check emissions and I wouldn't have thought they could do that with the boiler off

SamBeckett · 24/10/2019 21:49

If is gas has the pilot light gone out ? This happens to mine when ever they service it and the frequently forget to relight it

Original poster
instanaan · 24/10/2019 21:54

Haven't checked pilot light but the hot water is working fine, it's just the heating.

OP posts:
MrsAJ27 · 24/10/2019 21:54

Definitely should

CoffeeBeansGalore · 24/10/2019 21:59

The boiler has to be up to temperature in order to do a flue gas analysis which is part of the servuce. So yes, the boiler has to be switched on and gave "kicked in". Was he a proper registered engineer?

CoffeeBeansGalore · 24/10/2019 22:00

*have kicked in. Apologies

Original poster
instanaan · 24/10/2019 22:03

Can the boiler be up to temperature just by running hot tap for example?

OP posts:
Original poster
instanaan · 24/10/2019 22:06

yep gas safe registered. It's a combi boiler (not sure if that makes a difference...)

OP posts:
dementedpixie · 24/10/2019 22:07

Is your thermostat turned up high enough to get the heat to kick in?

dementedpixie · 24/10/2019 22:08

What's the pressure at?

Original poster
instanaan · 24/10/2019 22:09

Yes, thermostat on full.

OP posts:
Herocomplex · 24/10/2019 22:09

What’s your thermostat set at? Is it above the current room temp?

RingtheBells · 24/10/2019 22:10

When we have a boiler service the engineer always switches up the thermostat and checks all the radiators are hot.

Nat6999 · 24/10/2019 22:10

If it is a combi boiler, a trick my late heating engineer taught me to get a boiler to fire up is, turn on a hot tap, turn the boiler off & then on again & there is a button that has a picture that looks like a ladder, press & hold this button for 20 seconds, then release. Your boiler should then start up, check the water from the tap, it should be getting warmer, run it until it is at it's hottest, then turn off, your heating should start warming up within a couple of minutes.

Original poster
instanaan · 24/10/2019 22:10

pressure topped up (we did this ourselves as noticed it was low after the service).

OP posts:
CoffeeBeansGalore · 24/10/2019 22:10

If you are getting hot water but no heating then the diverter valve is not working.

RingtheBells · 24/10/2019 22:12

Did he not go round and feel the radiators before he went

Original poster
instanaan · 24/10/2019 22:14

@coffeebeans we have had our diverter valve replaced before so wondered if it could be the same thing again. Is this something that should be picked up in a boiler service do you think?

OP posts:
dementedpixie · 24/10/2019 22:14

Do you have a timer? Is it set so it should be on right now?

TrainspottingWelsh · 24/10/2019 22:14

If the pressure was low and you've topped it up, did you reset it at the time? Could just be that your boiler still thinks the pressure is low.

I assume you've already checked he hasn't changed the setting?

dementedpixie · 24/10/2019 22:15

Whenever we've had a service they check the radiators are heating up as part of it

Original poster
instanaan · 24/10/2019 22:15

@ringthebells - no , he def didn't check the rads.

OP posts:
CoffeeBeansGalore · 24/10/2019 22:16

If diverter valve not working then yes it should have been picked up during the service.

CoffeeBeansGalore · 24/10/2019 22:18

Engineer should also have noticed the low pressure. Not much of a service . . .

NurseButtercup · 24/10/2019 22:21

Yanbu - The engineer should have checked the radiators were working as part of the service.

Have you tried bleeding the radiators? If the pressure and boiler light are ok this is the next thing to check. I'm annoyed for you now - bleeding the radiators is what the engineer should have done.