To be a little disappointed with Ocado’s response

[Ocado100]

I love a particular brand of kimchi Ocado stocks. It’s £5.45 for a small jar, so a real treat. So I ordered 5 jars. They arrive, ocado man leaves, I open bag in kitchen and all jars have lids loose and kimchi oozing. As I pick up one, a hairline fracture in the glass causes the jar to sort of break apart in my hand and kimchi falls on my new (7 week old) carpet.

For anyone who doesn’t know kimchi, it’s potent red. I cleaned it immediately but outline remains (sounds daft but the new carpet was a really big deal for me and it’s killing me when I see the stain!!). All had to be binned obviously.

I ring Ocado, they say they will refund the order, give me £10 voucher and they will refer the carpet damage (I sent pics) to management.
I made a new order using the £10 voucher for the next day. It arrives and when it arrives the Ocado delivery man explains all lids are off and no point me accepting the delivery (pic attached). Pricing unquestionably that fault with product.

So all sent back and refunded.

Ocado asked for a carpet clean quote. I had a guy around and he’s quoted £100 for carpet clean - it’s a large room and leads on to hallway with no break, with stain treatment.

Ocado have come back and offered £100 in vouchers. I asked for cash instead but they have said no.

I’m a little disappointed. I don’t want to shop at Ocado again! It’s only for my kimchi treat every now and then - and really, I’ll just source them elsewhere. So now I have £100 in vouchers but the carpet clean man isn’t going to accept vouchers in payment! So I will be out of pocket.

What do you think? Suck it up and I’m being unreasonable. Or pursue? I’m not at all grabby. It just seems a little unfair but willing to be told I’m Being Unreasonable!

Picking up a jar which you can see is faulty over a brand new carpet is carelessness

If its a hairline crack as described it isn't visible. I've had exactly this happen to me when I've picked up a cracked jar or container, but fortunately I don't have a carpeted room adjacent to the kitchen storage as per the OP.

Its a faulty package or damaged in transit - neither of which are the fault of the OP.

If it leaked all over the kitchen tiles to the carpet, surely the grout would be stained too.

@C8H10N4O2 op saw it was oozing out before she put her hand in to get one out.

If something is bright and stains and its leaking. You dont mess with near something that will stain.

That isn't really a foreseeable thing.

In your opinion.

If I opened a back and beetroot appeared to be leaking ineoikd take it to the sink to have further look.

Knowing something stains really bad means you should be more careful with it.

Yanbu

Op can you get to a Korean grocery store?

I think Ocado have done an excellent job dealing with your issue. You couldn't really ask for more. And as the previous poster said, use the vouchers to buy your shopping. Ocado need to speak to the Kimchi supplier though!!

It's nice to know that so many people know exactly what they would do, in the event of finding themselves holding a hairline-cracked jar of Kimchi, though.

Bunch of girl guides, this lot.

Pop the £100 in vouchers on eBay for £90, or use them as Christmas gifts if you'd have spent similar on the recipients.

Or complain again to Ocado, with the receipt from the carpet cleaner, to say you want the vouchers cancelled and a cheque / BACs issued instead.

If something is amiss in my shopping I don't take it out of the bag unless it is by the sink. It saves a lot of insurance claims, loss to suppliers who will put their prices up due to many claims, and angst over stains. If something is leaking/faulty I put it back in the bag and return it for a refund. I must be missing a trick here, or perhaps I don't want the hassle and increased prices.

Good Lord, there’s some EXTREME sanctimonious superiority going on through this thread!

I would complain a bit more. Suspect you will get the vouchers and the carpet cleaned in the end.

Hi op,
You were careless in not opening the damaged goods either outside or over the sink and I think you know that.
Accept the vouchers.
Use them anyway you will.lesson learnt.

I think they've been generous. It seems rather unusual to have carpeting within the firing line of a kitchen area where you choose to open liquid filled jars. Essentially you are expecting them to be responsible for what is for them an unforeseeable indirect loss.

Yes clearly it is all OP's fault and she should be compensating Ocado, shopping at Lidl, not having carpets near her kitchen, and spend £5 on a diy kit for cleaning her new carpet